Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had my annual gas service that’s me for another year! Great service as always ! Engineer (Jordon) was very professional and friendly explained any questions I had. He took care of the property and... See more
Company replied
Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled Down t... See more
Company replied
GasSure contacted me just before my annual boiler service was due. We arranged a suitable date/time. We were reminded of our appointment again on the day before our service. The engineer text me t... See more
Company replied
4.7
Excellent
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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First class Annual service .
Engineer helpful, on time , pleasant and thorough service.
September 8, 2026
Unprompted review
Reply from Jamesfrew
Thank you Morag, for your 5 star review.
Service.…
Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing his own stool to stand on just in case!
September 8, 2026
Unprompted review
Reply from Jamesfrew
Thank You, for your 5 star review.
Annual Boiler Srrvice
The booking arrangement process was efficient and the engineer was polite, friendly and undertook the boiler service with the minimum of disruption.
September 8, 2026
Unprompted review
Reply from Jamesfrew
Thank You David, for your 5 star review.
Was informed of arrival and work…
Was informed of arrival and work carried out efficiently. Fitter very polite
September 8, 2026
Unprompted review
Reply from Jamesfrew
Thank You Lynda, for your 5 star review.
I was very satisfied with the service I…
I was very satisfied with the service I received today after a problem with my boiler and the very quick response time 👍
September 8, 2026
Unprompted review
Reply from Jamesfrew
Thank you Gary, for your 5 star review.
Quick and helpful
September 2, 2026
Unprompted review
Reply from Jamesfrew
Thank you David, for your positive feedback.
Happy with the service, but . . .
Chris serviced our boiler with a smile and a friendly attitude. He turned up within the agreed window. He didn't phone in advance (as requested) to allow me to open up the property, but he was happy enough to wait 15 minutes to allow me to do so.
We did however have a cold meeting that night in the property. The heating was not working. Investigating the next morning, I discovered that he had forgotten to turn the gas on again at the main valve. So he loses a star.
September 2, 2026
Unprompted review
Reply from Jamesfrew
We appreciate your feedback, thank you!
The engineer was extremely polite and…
The engineer was extremely polite and professional and advised of the condition of the boiler.
September 3, 2026
Unprompted review
Reply from Jamesfrew
Thank you Mandy, for your 5 star review.
Fitter was pleasent
Fitter was pleasent. Also did the job well.could not have asked for more. 6 star.
September 4, 2026
Unprompted review
Reply from Jamesfrew
Thank you William, for your 5 star review.
The young man ,Owen ,did a great job…
The young man ,Owen ,did a great job taking old radiator out and fitting new one .he worked away ,no complaints ,no moaning about the job ,he just got on with it ,pleasant young man
August 31, 2026
Unprompted review
Reply from Jamesfrew
Thank you Helen, for your 5 star review.
James Frew booking service is most…
James Frew booking service is most efficient. Stuart arrived as arranged and was thoroughly professional in his work. Many thanks.
September 7, 2026
Unprompted review
Reply from Jamesfrew
Thank you Margaret, for your 5 star review.
Fabulous customer service as always
Fabulous customer service as always.
Friendly engineers who always tidy up after them.
September 3, 2026
Unprompted review
Reply from Jamesfrew
Thank you Aileen, for your 5 star review.
I didn't have to wait long
I didn't have to wait long , everything was good.
September 7, 2026
Unprompted review
Reply from Jamesfrew
Thank you Isabelle, for your 5 star review.
The engineer Scott was very…
The engineer Scott was very professional and explained everything he did.
September 7, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your 5 star review.
Excellent Service
GasSure contacted me just before my annual boiler service was due.
We arranged a suitable date/time.
We were reminded of our appointment again on the day before our service.
The engineer text me to say he was on his way. He arrived on time and tested the boiler without any inconvenience to us.
All in all, it was a very positive experience and I would recommend GasSure to my family and friends.
September 7, 2026
Unprompted review
Reply from Jamesfrew
Thank you Jacqueline, for your 5 star review.
Engineer Arrived on time
Engineer Arrived on time. Scott (engineer) was very thorough and kept me informed through out the whole service of my boiler.
September 3, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your 5 star review.
Engineer came at the arranged time…
Engineer came at the arranged time slot. Total time just over 20 minutes.
Checked the boiler and all radiators and gave further advice on the hall temperature control unit.
Pleasant and informative. Clearly gave a clean bill of health.
September 7, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your positive feedback.
Always friendly and reliable engineers…
Always friendly and reliable engineers and office staff. Any problems are attended to quickly with our Gold Service plan, which gives great peace of mind. Good to be involved with a local Scottish Company.
September 4, 2026
Unprompted review
Reply from Jamesfrew
Thank you Susan, for your 5 star review.
The engineer was totally…
The engineer was totally professionalamd explained in detail what he was doing. First class service thanks
September 4, 2026
Unprompted review
Reply from Jamesfrew
Thank you Tommy, for your 5 star review.
The engineer was polite and answered…
The engineer was polite and answered any questions we had.
September 3, 2026
Unprompted review
Reply from Jamesfrew
Thank you Elizabeth, for your 5 star review.
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