Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my annual gas service that’s me for another year! Great service as always ! Engineer (Jordon) was very professional and friendly explained any questions I had. He took care of the property and... See more
Company replied
Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled Down t... See more
Company replied
GasSure contacted me just before my annual boiler service was due. We arranged a suitable date/time. We were reminded of our appointment again on the day before our service. The engineer text me t... See more
Company replied
4.7
Excellent
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Delighted with annual service and…
I was delighted with annual service and repair by James Frew engineers. On 2 visits I had 3 engineers in my home. They were courteous, helpful, knowledgeable and efficient. My boiler up to standard and ready now for the winter. Thank you James Frew.
August 24, 2026
Unprompted review
Reply from Jamesfrew
Thank you Gerry, for your 5 star review.
First class service and the chap was…
First class service and the chap was very polite
August 24, 2026
Unprompted review
Reply from Jamesfrew
Thank you Irene, for your 5 star review.
so easy to book online for the service…
so easy to book online for the service or even to reschedule The staff are so friendly as well as the engineers Job always done efficenly
August 21, 2026
Unprompted review
Reply from Jamesfrew
Thank you Richard, for your 5 star review.
Issued reminders re appointment,turned…
Issued reminders re appointment,turned up on time, tidied up, very polite and professional
August 27, 2026
Unprompted review
Reply from Jamesfrew
Thank you Brian, for your 5 star review.
Excellent service from Engineer also…
Excellent service from Engineer also kept informed regarding time from Jamesfrew thanks Iona Kirkland
August 27, 2026
Unprompted review
Reply from Jamesfrew
Thank you Iona, for your 5 star review.
Great service
The engineer was punctual, pleasant and efficient.
Staff were also very helpful before hand and rearranged visit with no issues.
August 27, 2026
Unprompted review
Reply from Jamesfrew
Thank you Janice, for your 5 star review.
Polite and friendly staff
Polite and friendly staff. Quick service. Helpful advice.
August 26, 2026
Unprompted review
Reply from Jamesfrew
Thank you Gill, for your 5 star review.
The meticulous and professional…
The meticulous and professional approach the Engineers display is a credit to the company. I have engaged JF for quite a few years and they haven't let me down.
Regards - Robert Malcolm.
August 26, 2026
Unprompted review
Reply from Jamesfrew
Thank you Robert, for your 5 star review.
Engineer was professional
Engineer was professional, polite and left no mess. Great communication from the staff.
August 26, 2026
Unprompted review
Reply from Jamesfrew
Thank you Geraldine, for your 5 star review.
The Engineer Mohammad was very good and…
The Engineer Mohammad was very good and efficient.
August 26, 2026
Unprompted review
Reply from Jamesfrew
Thank you Ronald, for your 5 star review.
Absolutely fine
August 25, 2026
Unprompted review
Reply from Jamesfrew
Thank you Ronald, for your 5 star review.
Came on time carried out job
August 26, 2026
Unprompted review
Reply from Jamesfrew
Thank you William, for your positive feedback.
Reply from Jamesfrew
Thank you Craig, for your 5 star review.
Turned up on time explained everything…
Turned up on time explained everything then confirmed everything before he left.no mess no issues
August 25, 2026
Unprompted review
Reply from Jamesfrew
Thank you Thomas, for your 5 star review.
Efficient service
Polite, pleasant engineer. Worked cleanly and efficiently on the boiler
And checked we had a current carbon monoxide sensor.
August 25, 2026
Unprompted review
Reply from Jamesfrew
Thank you Gwen, for your 5 star review.
Very nice
Very nice, efficient young man who completed our annual service
August 24, 2026
Unprompted review
Reply from Jamesfrew
Thank you Diane, for your 5 star review.
I found the Emgineer very amicable and …
I found the Emgineer very amicable and polite. He carried out the maintenace of my boiler very thorough and professionally.
August 25, 2026
Unprompted review
Reply from Jamesfrew
Thank you Valerie, for your 5 star review.
Excellent service,friendly efficient…
Excellent service,friendly efficient and knowledgeable.Thanks
August 21, 2026
Unprompted review
Reply from Jamesfrew
Thank you Lori, for your 5 star review.
Another Great service from James Frew
Another great service from James Frew. The engineer was pleasant, helpful, knowledgeable also offering great safety advice. Very satisfied.
Thank you.
August 21, 2026
Unprompted review
Reply from Jamesfrew
Thank you Deborah, for your 5 star review.
Punctual proffessional and pleasant
August 21, 2026
Unprompted review
Reply from Jamesfrew
Thank you Gordon, for your 5 star review.
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