Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my annual gas service that’s me for another year! Great service as always ! Engineer (Jordon) was very professional and friendly explained any questions I had. He took care of the property and... See more
Company replied
Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled Down t... See more
Company replied
GasSure contacted me just before my annual boiler service was due. We arranged a suitable date/time. We were reminded of our appointment again on the day before our service. The engineer text me t... See more
Company replied
4.7
Excellent
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jamesfrew
Thank you Colin, for your 5 star review.
Engineer was very friendly and had a…
Engineer was very friendly and had a nice manner. Arrived when he said he would. Good communication.
August 20, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your 5 star review.
Annual central heating check
Polite and on time.
On previous visits the radiators were always checked (not sure if this is part of the contract or not), however the engineer didn’t do that until I queried it. He then went round the house checking them without any issues.
All in all a good experience
August 20, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your feedback.
Absolutely excellent service
Absolutely excellent service, you kept me well informed about my visit and your representative was courteous, and efficient. It is a great service incomparable to the previous poor service that I received (or didn't) from Home serve. Will and have recommended to friends.
August 20, 2026
Unprompted review
Reply from Jamesfrew
Thank you Mr Hutchinson, for your 5 star review.
Good service as usual
Good service as usual. Engineer attended & was friendly & efficient, no issues at all.
August 18, 2026
Unprompted review
Reply from Jamesfrew
Thank you Robin, for your 5 star review!
Your employee did a thorough job today…
Your employee did a thorough job today servicing the boiler and attending to two gas fires.
August 19, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your positive feedback.
I received a quick and efficient…
I received a quick and efficient service from gas sure
August 19, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your 5 star review!
Reply from Jamesfrew
Thank you Marie, for your 5 star review!
Engineer was respectful and pleasant
Engineer was respectful and pleasant
August 17, 2026
Unprompted review
Reply from Jamesfrew
Thank you Frank, for your 5 star review!
Good reliable service for all my boiler…
Good reliable service for all my boiler
heating and hot water needs .
from efficient staff .
August 18, 2026
Unprompted review
Reply from Jamesfrew
Thank you Margaret, for your 5 star review.
Happy with installation
I am happy with the installation of the boiler. The boiler looks fantastic. I had some other issues but James Frew was quick to reach out to amend these.
July 30, 2026
Unprompted review
Reply from Jamesfrew
Thank you for your feedback. Please contact us on 01294 468113 to discuss.
Engineer arrived promptly and conducted…
Engineer arrived promptly and conducted himself efficiently. Everything was checked over and seemed fine. Boiler working fine.
July 22, 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your positive feedback.
great communication and professional…
great communication and professional staff.
August 12, 2026
Unprompted review
Reply from Jamesfrew
Thank you Rosalind, for your 5 star review.
Great communication.guy was so helpful…
Great communication.guy was so helpful and gave assurance that if I had any further problems just to call the company. Very reassuring as my husband died and I struggle with dealing with things on my own. Felt safe
August 14, 2026
Unprompted review
Reply from Jamesfrew
Thank you Marilyn, for your 5 star review.
Reply from Jamesfrew
Thank you Jan, for your 5 star review.
Reply from Jamesfrew
Thank you John, for your 5 star review.
Although under pressure, Mackenzie was very friendly & efficient
Mackenzie was very personable, friendly & efficient - even though his schedule had been disrupted and he was now working on unplanned overtime...
Previously we requested a change to the original proposed date and that had been handled very efficiently also, by Lexie.
August 12, 2026
Unprompted review
Reply from Jamesfrew
Thank you Charlie, for you positive feedback.
Reply from Jamesfrew
Thank you Andrew, for your 5 star review.
Engineer was very polite ,informative…
Engineer was very polite ,informative and professional
August 13, 2026
Unprompted review
Reply from Jamesfrew
Thank you Allan, for your 5 star review.
Excellent
Excellent service, arrived on time and really pleasant, friendly guy doing the work quickly and thoroughly. Very impressed.
August 12, 2026
Unprompted review
Reply from Jamesfrew
Thank you Andy, for your 5 star review.
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