I ordered a sweat top but noticed when I received confirmation of the order that my address was all muddled up. I emailed to say this but had no reply. I the received an email saying the parcel... See more
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Men’s T Shirt received like it’s been made by my 6 year old son. Pocket wonky, stitching loose bla bla… Emailed the enquiries email address to try & return item, no response. No other contact details... See more
Recently purchased clothing from the Website. Received them within 3 days. All correct and excellent quality. I don't normally do reviews but the Customer Service Advisor Sonia was fantas... See more
Company replied
I have used JamesonCarter as few times now. I love their style and comfort of their clothing. I recently purchased a navy 'Matthews' jumper which again is such a soft and comfortable fit, but the seam... See more
Company replied
Company details
Written by the company
Welcome to the home of Jameson Carter, industry leaders in creating clothing for the modern man and woman. Combining timeless styles with trend led designs, our pieces flow seamlessly in any current wardrobe offering excellent shipping methods and prices on our exclusive website..... Shop Online Today!
Contact info
Manchester, United Kingdom
- enquiries@jamesoncarterofficial.co.uk
- www.jamesoncarterofficial.com
3.4
Average
994 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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AVOID AVOID AVOID…
AVOID AVOID AVOID especially if you want a refund. Ordered a bag, JC sent the wrong bag. I returned the wrong bag. Told 3 weeks after returning it I would have to wait 5 weeks to get the bag I ordered so asked for a refund. Was told my refund would be processed at the end of March yet here we are 2 weeks later still no refund. Absolute shambles of a company.
April 12, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Amanda,
Thank you very much for your review and we're sorry to hear about the delay in your refund and having received the wrong bag.
I can confirm our team has proceed with your refund now - Please, allow 3 to 5 working days in order to receive the funds.
If you have any further concerns, please do not hesitate to contact our customer service at enquires@jamesoncarterofficial.co.uk
Kind regards,
JC TEAM
Great products
Firstly, I love all their stuff. Looks as good as the pics. Sadly I was very disappointed with my first experience, I was let down very badly. I think the “pre-order” shouldn’t be a thing as it seems to be to hard to keep up with orders.
I never got the bag that I did actually ordered but love this one just the same. Chris from customer service was amazing! Answering my mails straight away and done everything for me to sort my order.
Thanks to Chris it has restored a little faith in this company I shall buy again.
Good quality products!
April 5, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Angela,
Thank you so much for sharing your experience with us! - We understand it is very disappointed you have purchased a bestseller item and due to a technical issue never receive it, but we're so happy Chris was a great help and manage to get a new bag!
We appreciate your feedback and we hope to see you shopping with us again.
Have an amazing day!
JC TEAM
I would leave 0* if i could
I would leave 0* if i could. I sent a coat back to them over 4 weeks ago now and still no refund. They keep fobbing me off by saying they dont have any systems due to their warehouse move but still able to take payments from people?! I have sent them my proof of return. any other company who was having issues would just refund the item as its not the customers fault, but not this company. I want my refund. AVOID
April 5, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Holly,
Thank you for taking the time to leave your review.
Unfortunately, as stated by our customer service team, due to moving to a new warehouse our returns was delayed considerably as they have to redirect the parcels to the new facility.
I can confirm your parcel will be refunded today.
Please, allow 3 to 5 working days in order to receive the funds back to your account.
Kind regards,
JC TEAM
Poor returns / refund process!
Returned an item on the 25th February and its now the 05th April and still haven't received a refund. The excuse has been that they have moved warehouse but after five weeks I no longer believe them. They confirmed that all refunds would be processed on the 1st April but still nothing so have had to raise a case with PayPal. I wouldn't recommend buying from this company as the customer service is poor should you need to return an item.
April 5, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Mark,
Thank you for taking the time to leave your review and I apologise for the inconvenience and the delay in processing your request.
Unfortunately, as stated by our customer service team, due to moving to a new warehouse our returns was delayed considerably as they have to redirect the parcels to the new facility.
I can confirm your parcel will be refunded today.
Please, allow 3 to 5 working days in order to receive the funds back to your account.
Kind regards,
JC TEAM
My original order was missing one item
My original order was missing one item, Chris was very helpful in resolving this, offering me alternatives and responding very quickly. The alternative was then shipped with next day delivery, great service.
April 4, 2022
Unprompted review
Reply from JamesonCarter Official
Hello Lewis,
Thank you so much for taking the time to write your review! We're sorry to hear an item was missing in your order but Chris was able to resolve the issue quickly.
We hope you love your new garments!
JC TEAM
Pre ordered a bag on March 11th
Pre ordered a bag on March 11th. Original dispatch was meant to be March 25th. Date changed to Tuesday 29th March (yesterday) still no dispatch. No response to my email. I have even asked if I can pay to get my item the same day delivery.
No way of cancelling order on my account through the webpage. You’ve had my money now for nearly a month please dispatch or refund immediately!
I wish I read the reviews on here before ordering!
March 30, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Reganchel,
Firstly, thank you for your recent purchase of the Rina bag, your love and support for the business is greatly appreciated.
We previously emailed you to advise that this bag had been delayed at customs and was scheduled to be despatched Tuesday 29th March however we are still ongoing a customs clearance issue and have been advised late evening yesterday that these bags will in fact be delivered into our warehouse today, Thursday 31st March. As a business we are endeavour to work hard to ensure your bag is despatched this evening, providing the delivery arrives in a sufficient time frame.
At the worst case scenario, we will ensure these bags are despatched tomorrow evening on a Saturday delivery service.
Whilst we understand the sheer frustration on the delay, unfortunately a customs issue is out of our control. We only act on the information provided from our freight company and this is now the third and final communication we will receive on delivery status and again as a business we cannot apologise enough for the issue.
We thank you for your understanding
Kind Regards
JC TEAM
Highly recommend
Received my order today absolutely love it!! Fantastic quality
Thanks for sorting it 👍
March 30, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Rachel,
Thank you for taking your time to write the review.
Whilst we understand the sheer frustration on the delay, unfortunately a customs issue is out of our control. We only act on the information provided from our freight company and this is now the third and final communication we will receive on delivery status and again as a business we cannot apologise enough for the issue.
Please, contact our customer service at enquiries@jamesoncarterofficial.co.uk to provide you further information.
We thank you for your support once again.
Kind Regards
JC TEAM
Ordered a bag for a Mother’s Day…
Ordered a bag for a Mother’s Day present, gave plenty of time for delivery to arrive, still no bag, still no contact from them to explain why after sending 3 messages to Jameson asking for an update on order, shocking service and advise others not to part with their cash from this website
March 29, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Matt,
Thank you for taking the time for your review. In behalf of our team, I thank you for your recent purchase.
We previously emailed you to advise that your order had been delayed at customs and was scheduled to be despatched Tuesday 29th March, however we are still ongoing a customs clearance issue. As a business we are endeavour to work hard to ensure your order is despatched this evening, providing the delivery arrives in a sufficient time frame.
At the worst case scenario, we will ensure your order is despatched tomorrow evening on a Saturday delivery service
We thank you for your support once again.
Kind Regards
JC TEAM
One of my favourite clothing brands now
One of my favourite clothing brands now
Since I bought my first t-shirt from them like a year ago my wardrobe has been filled with all of the different things now, I’ve bought t-shirts, shorts, jumpers and hoodies and I couldn’t complain about any of it.
Everything has been high quality and one of my favourite things is the variety of colours that everything comes in.
Would definitely recommend Jameson Carter
March 25, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Niall,
Thank you so much for your support in our brand! We are super happy to hear you love our products as much as we do!
We can wait to see you shopping with us soon again!
JC TEAM
Ordered £400 worth of clothes and only…
Update: JC customer service have been good at responding but doesn't change the fact I am now having to wait for potentialy 8 weeks. I have paid for clothes I do not have. This falls on the company for using such a poor delivery service. Maybe use better delivery company than Hermes who are known for this. The package arrived damaged and split open. There is a picture of this from the driver so again doesn't help me out right now. I'm down in money and half the order missing.
Ordered £400 worth of clothes and only half showed up. Now I am having to wait 6-8 weeks for anything to be resolved and that's if anything will be resolved.
The clothes that i did get and will keep seem ok at first sight
March 24, 2022
Unprompted review
Reply from JamesonCarter Official
Hi Josh,
Thanks for taking the time to leave a review on our trustpilot page.
We are sorry you have had such a bad experience with the company, however after liaising with the customer service team - they have confirmed due to the situation with your claim that the parcel arrived damaged and opened by the courier they have had to launch an investigation into this.
Our customer service team have been very quick to respond to emails to yourself, they have also pushed the courier for a response regarding your claim of items not arriving.
Whilst we understand your frustration with the wait, our customer service team must wait until the courier has looked into this - they have advised this may take between 6-8 weeks as they also deal with thousands of other orders.
We are again deeply sorry for the experience you have had with this order, but can confirm we are doing all we can to ensure this is resolved as quickly and as stress free as possible.
Thanks
JC TEAM
💩 quality crap service Neva ordering…
💩 quality crap service Neva ordering again from this place
March 16, 2022
Unprompted review
Reply from JamesonCarter Official
Hello Khal,
Thank you for taking the time leaving a review.
We're sorry to hear our quality didn't meet up your standards. We would appreciate if you could please, come back to us through enquiries@jamesoncarterofficial.co.uk and let us know more about the issue with our quality as well as the service.
Looking forward to hearing back from you soon.
Kind regards,
JC TEAM
Returns policy doesn’t exist
Clothes are great. Just hope you never need to return anything because they don’t give you the money back. Don’t have a phone number.
Last time I shop there.
March 14, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Stephen,
Thank you for taking the time to leave your review and we're sorry to hear you had such bad experience while shopping with us.
Please note, our returns policy states it can take up to 14 working days for your order to be processed - A notification email will be received upon your order gets scanned in our system.
If 14 days have passed and you would like to request further assistant, you can contact our Customer Service at enquiries@jamesoncarterofficial.co.uk
We hope this helps,
Kind regards,
JC TEAM
I bought a jacket from JamesonCarter
I bought a jacket from JamesonCarter, probably the best one I’ve bought till now
March 12, 2022
Unprompted review
Reply from JamesonCarter Official
Hello Mohammad!
Thank you so much for your review. We're glad you're happy with your purchase and we hope to see you soon with us again!
Kind regards,
JC TEAM
Great customer service & jackets
Great customer service and great quality jackets too. I recommend them.
March 1, 2022
Unprompted review
Reply from JamesonCarter Official
Thank you for your time Andre! We appreciate your 5* review
JC TEAM
I recently purchased my items which got…
I recently purchased my items which got delivered this morning one item wasn't with my order. I spoke to someone from the team explained my query and they've replied back very quickly and the item is being dispatched this evening. Great service as always thanks
February 25, 2022
Unprompted review
Reply from JamesonCarter Official
Hey Christopher! We're sorry about the experience, but we're glad our team was efficient and help you straight away! - We hope you receive the missing item as soon as possible!
Have a great weekend! 👍
Love this website!
3 items ordered for son's birthday.
As always, prompt delivery.
Product's safely packaged and of the highest quality.
Material and size on par.
February 24, 2022
Unprompted review
Reply from JamesonCarter Official
Hello Dawn!
Thank you so much for your review! - We're so happy to hear your order arrived perfect! 😁
Have an amazing day!
Great support from the Chris in the…
Great support from the Chris in the customer support team who was able to support and deal with my query very quickly. Thank you!
February 22, 2022
Unprompted review
Reply from JamesonCarter Official
Hello Rishi,
We're so happy that our customer support team dealt with your query quickly! - We hope to see you soon again! 😊
Chris in customer services thank you
Chris in customer services thank you! After encountering an issue Chris has been brilliant! He took me through step by step to understand the problem, offered solutions and resolved a frustrating issue. Thank you Chris! You have restored my faith in your company!
February 22, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Tracy,
Thank you for taking the time to leave your review and share your experience.
In behalf of our team, we apologise for the inconvenience and the time it took to resolve your issue - however, we are happy Chris was helpful!
This is quite disappointing
This is quite disappointing, and one item has been damaged, and quality isn't good, not worthy of price.
February 18, 2022
Unprompted review
Reply from JamesonCarter Official
Dear Sai,
Thank you for taking the time to leave your review and we're sorry to hear about your damaged item.
Please, contact our customer service team at enquiries@jamesoncarterofficial.co.uk with your order number and some pictures of the item so our team can review and provide you the best solution!
Very good quality
Very good quality. My son usually wears large. So if u are a large get xl more comfortable.
February 18, 2022
Unprompted review
Reply from JamesonCarter Official
Thank you for your review Nadeem! 👍
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