I ordered a sweat top but noticed when I received confirmation of the order that my address was all muddled up. I emailed to say this but had no reply. I the received an email saying the parcel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Men’s T Shirt received like it’s been made by my 6 year old son. Pocket wonky, stitching loose bla bla… Emailed the enquiries email address to try & return item, no response. No other contact details... See more
Recently purchased clothing from the Website. Received them within 3 days. All correct and excellent quality. I don't normally do reviews but the Customer Service Advisor Sonia was fantas... See more
Company replied
I have used JamesonCarter as few times now. I love their style and comfort of their clothing. I recently purchased a navy 'Matthews' jumper which again is such a soft and comfortable fit, but the seam... See more
Company replied
Company details
Written by the company
Welcome to the home of Jameson Carter, industry leaders in creating clothing for the modern man and woman. Combining timeless styles with trend led designs, our pieces flow seamlessly in any current wardrobe offering excellent shipping methods and prices on our exclusive website..... Shop Online Today!
Contact info
Manchester, United Kingdom
- enquiries@jamesoncarterofficial.co.uk
- www.jamesoncarterofficial.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I ordered a puffer jacket about 15 days…
I ordered a puffer jacket about 15 days ago but i got the wrong size i was really worried but I email jameson carter enquiries and the guy Chris helped me so much about what i have to do to get the right size Absolutely brilliant service

Reply from JamesonCarter Official
Top notch quality service
I have used JamesonCarter as few times now. I love their style and comfort of their clothing. I recently purchased a navy 'Matthews' jumper which again is such a soft and comfortable fit, but the seam split under the arm. I emailed their customer service team and Chris on their team sent me a replacement item withing 48 hrs. Great customer service and definitely recommended. Their current sale is awesome! Thanks Chris for sorting this so quickly for me.

Reply from JamesonCarter Official
Very good
Very good. Item arrived in good time and is a nice product. Never used them before but pleased with what I've seen

Reply from JamesonCarter Official
Amazing customer service by Chris
Wrong size sent out, when contacting about this I spoke to a man named Chris, had my order sorted out and the right size sent out straight away within minutes of contacting them, 5 star customer service from Chris.

Reply from JamesonCarter Official
Loved this cross body bag suits me down…
Loved this cross body bag suits me down to the ground when I don't want to carry a bulky one fab quality have no reservations recommending this brand everything I have purchased has been of high quality and didn't dissapont . Still got my eyes on other stuff

Reply from JamesonCarter Official
Chris was a great help
Chris was a great help, quick replies and resolved my issue.

Reply from JamesonCarter Official
My items were not delivered to my address
My items were left in the building lobby despite me saying to deliver it to my door as my wife was in. When I got back from work the parcel was not there and had been taken. I’ve contacted JC and am waiting for a refund. It’s been a week with no response.

Reply from JamesonCarter Official
Honest great clothing!
Honest good clothing. Coats are warm and tidy. Smart gear. Delivery was fantastic.

Reply from JamesonCarter Official
Absolutely the best online experience…
Absolutely the best online experience ever had....great quality and service in one .. definitely will order again...keep it up guys..

Reply from JamesonCarter Official
I have not received my clothes due to…
I have not received my clothes due to you using Hermes couriers who never deliver the order on time or not at all I've been waiting a week to receive my clothes,but due to you using Hermes yet again it's not turned up..
This isn't the first time this has happened,after all iam paying for a service which isn't given due to the courier

Reply from JamesonCarter Official
Quality on very good price
Fast delivery, very good quality, husband very happy, exactly like in the pictures.

Reply from JamesonCarter Official
Been waiting for a pair of joggers…
Been waiting for a pair of joggers since early December where Hermes failed to deliver and sent back emailed jc and only got standard reply when we get round to going through all returns we will get back to you thought I’d have one more go and got a quick response from Chris at customer service within 24hrs a different style was on there way as original ones sold out thanks chris for your help 😀.

Reply from JamesonCarter Official
I ordered the wrong size shorts so…
I ordered the wrong size shorts so emailed the next day but was told the order was already dispatched. I returned them and filled in the form to say I wanted another size but was informed I'd been given a refund for the value of the shorts but still been charged shipping..... not impressed 😕

Reply from JamesonCarter Official
Just received my order / mens black…
Just received my order / mens black tracksuit
Delivery / 2 days …
Quality / not the best i was expecting better quality
Pricing / exaggerated ….
Fitting / please don't go by the model hight as presentation photos …
Overall - will never order anything again…

Reply from JamesonCarter Official
Great quality nice clothes I’ve ordered…
Great quality nice clothes I’ve ordered quite a few times from JC with no problems

Reply from JamesonCarter Official
Brilliant as usual
Brilliant as usual. The quality is awesome and delivery is always as promised. Highly recommended.

Reply from JamesonCarter Official
Great service my order arrived the…
Great service my order arrived the following day. I had an exchange & refund from some of the items I purchased, as I had not heard anything after a couple of weeks of returning them, I contacted the customer service email, a guy called Chris was super helpful and quick at looking into my query, he got my refund & exchange sorted in no time, was great service thank you Chris 😁

Reply from JamesonCarter Official
Many thanks to Chris for sorting my new…
Many thanks to Chris for sorting my new coat out was delivered super quick

Reply from JamesonCarter Official
Wont be using again
I ordered a jacket in xl they sent a large and i contacted them to say they sent wrong size, they emailed saying ive to send the parcel back and await a refund which they will deduct 2.99 from or at no charge if i exchange, so ive to pay extra and have the hassle of taking it to the post office and waiting 14 days for the remaining money back because they cant get an order right, not worth the hassle wont be ordering anything again from them, as to the reply below i can show the email saying about the 2.99 and after i posted this review i had an email saying if i kept the jacket you would give me 10% off which was no use as you had sent the wrong size to which you again sent me another email saying send it back for a refund, 2 days of emails to send an order back you got wrong

Reply from JamesonCarter Official
Ordered coat for my husband
Ordered coat for my husband, arrived promptly, he's extremely happy with it, it's beautiful. Thankyou.

Reply from JamesonCarter Official
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

