JamesonCarter OfficialReviews 

994
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered a sweat top but noticed when I received confirmation of the order that my address was all muddled up. I emailed to say this but had no reply. I the received an email saying the parcel... See more

Rated 1 out of 5 stars

Men’s T Shirt received like it’s been made by my 6 year old son. Pocket wonky, stitching loose bla bla… Emailed the enquiries email address to try & return item, no response. No other contact details... See more

Rated 5 out of 5 stars

Recently purchased clothing from the Website. Received them within 3 days. All correct and excellent quality. I don't normally do reviews but the Customer Service Advisor Sonia was fantas... See more

Company replied

Rated 5 out of 5 stars

I have used JamesonCarter as few times now. I love their style and comfort of their clothing. I recently purchased a navy 'Matthews' jumper which again is such a soft and comfortable fit, but the seam... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Clothing Supplier
  3. Fashion Accessories Store
  4. Women's Clothing Store

Written by the company

Welcome to the home of Jameson Carter, industry leaders in creating clothing for the modern man and woman. Combining timeless styles with trend led designs, our pieces flow seamlessly in any current wardrobe offering excellent shipping methods and prices on our exclusive website..... Shop Online Today!


Contact info

3.4

Average

TrustScore 3.5 out of 5

994 reviews

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3.4

All reviews

(994)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a puffer jacket about 15 days…

I ordered a puffer jacket about 15 days ago but i got the wrong size i was really worried but I email jameson carter enquiries and the guy Chris helped me so much about what i have to do to get the right size Absolutely brilliant service

February 17, 2022
Unprompted review
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Reply from JamesonCarter Official

Thank you Haris for letting us know Chris manage to help with your order! - Although sending the wrong size it's rare to happen, we're happy our customer service provided you the information needed to return the item! - Surely it won't take long to receive the correct 👍😁

Rated 5 out of 5 stars

Top notch quality service

I have used JamesonCarter as few times now. I love their style and comfort of their clothing. I recently purchased a navy 'Matthews' jumper which again is such a soft and comfortable fit, but the seam split under the arm. I emailed their customer service team and Chris on their team sent me a replacement item withing 48 hrs. Great customer service and definitely recommended. Their current sale is awesome! Thanks Chris for sorting this so quickly for me.

February 17, 2022
Unprompted review
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Reply from JamesonCarter Official

Hello David! Thank you so much for your 5* review.

We appreciate your loyalty and trust! - We're sorry to hear about the slipt under the arm of your Matthews and hope the replacement Chris sent it's just perfect! 👌

Rated 5 out of 5 stars

Very good

Very good. Item arrived in good time and is a nice product. Never used them before but pleased with what I've seen

February 17, 2022
Unprompted review
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Reply from JamesonCarter Official

Thank you for your 5* review Mr Spence! - We can wait for you to get to know more about our brand and products 🤩

Don't forget to check us out in social media!

Rated 5 out of 5 stars

Amazing customer service by Chris

Wrong size sent out, when contacting about this I spoke to a man named Chris, had my order sorted out and the right size sent out straight away within minutes of contacting them, 5 star customer service from Chris.

February 16, 2022
Unprompted review
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Reply from JamesonCarter Official

Thank you for your review Joshua! We're happy to know Chris was able to help you in such a speedy way! 👌

Rated 5 out of 5 stars

Loved this cross body bag suits me down…

Loved this cross body bag suits me down to the ground when I don't want to carry a bulky one fab quality have no reservations recommending this brand everything I have purchased has been of high quality and didn't dissapont . Still got my eyes on other stuff

February 16, 2022
Unprompted review
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Reply from JamesonCarter Official

Hello Michelle!

Thank you so much for such lovely review! - We're delighted to know how much you love our cross body bag and we cannot wait to show you our new arrivals! - Surely you will love them too.

Stay tune in our social media to know more about 👀

Rated 5 out of 5 stars

Chris was a great help

Chris was a great help, quick replies and resolved my issue.

February 15, 2022
Unprompted review
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Reply from JamesonCarter Official

Hello Richard!

Thank you for telling us your experience with our customer service. We're happy to hear Chris was able to help you!

Rated 1 out of 5 stars

My items were not delivered to my address

My items were left in the building lobby despite me saying to deliver it to my door as my wife was in. When I got back from work the parcel was not there and had been taken. I’ve contacted JC and am waiting for a refund. It’s been a week with no response.

February 13, 2022
Unprompted review
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Reply from JamesonCarter Official

Hello Michael,

Thank you for your review and we're sorry to hear about your experience.

Please, could you advise us via email at enquiries@jamesoncarterofficial with your order number? - A member of our team will catch up with you as soon as possible.

Kind regards,

JC TEAM

Rated 5 out of 5 stars

Honest great clothing!

Honest good clothing. Coats are warm and tidy. Smart gear. Delivery was fantastic.

February 13, 2022
Unprompted review
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Reply from JamesonCarter Official

Thank you for your review Joseph! We work daily to ensure we provide the best delivery service and best quality. 👍

Rated 5 out of 5 stars

Absolutely the best online experience…

Absolutely the best online experience ever had....great quality and service in one .. definitely will order again...keep it up guys..

February 12, 2022
Unprompted review
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Reply from JamesonCarter Official

Thank you so much for the time you've taken to write your review Imtiaz! We're delighted to know you're happy with your experience with us.

We cannot wait to see you again shopping with us 😍✨

Rated 3 out of 5 stars

I have not received my clothes due to…

I have not received my clothes due to you using Hermes couriers who never deliver the order on time or not at all I've been waiting a week to receive my clothes,but due to you using Hermes yet again it's not turned up..
This isn't the first time this has happened,after all iam paying for a service which isn't given due to the courier

February 11, 2022
Unprompted review
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Reply from JamesonCarter Official

Hello Ian,

Thank you for taking the time posting your review and we're sorry to hear you have not received your order due to Hermes.

Please, could you kindly contact our customer service at enquiries@jamesoncarterofficial.co.uk? They will be more than happy to locate your parcel or proceed with a replacement at not extra cost for you.

Kind regards,

JC TEAM

Rated 5 out of 5 stars

Quality on very good price

Fast delivery, very good quality, husband very happy, exactly like in the pictures.

February 11, 2022
Unprompted review
JamesonCarter Official logo

Reply from JamesonCarter Official

Thank you so much for the review L.E,

We love to hear this news!

Regards,

JC team 👌

Rated 4 out of 5 stars

Been waiting for a pair of joggers…

Been waiting for a pair of joggers since early December where Hermes failed to deliver and sent back emailed jc and only got standard reply when we get round to going through all returns we will get back to you thought I’d have one more go and got a quick response from Chris at customer service within 24hrs a different style was on there way as original ones sold out thanks chris for your help 😀.

February 10, 2022
Unprompted review
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Reply from JamesonCarter Official

Thank you so much for giving us a try John! We're glad you're happy now with your new joggers.

Chris will be happy to know he was able to help you 👍😁

Rated 2 out of 5 stars

I ordered the wrong size shorts so…

I ordered the wrong size shorts so emailed the next day but was told the order was already dispatched. I returned them and filled in the form to say I wanted another size but was informed I'd been given a refund for the value of the shorts but still been charged shipping..... not impressed 😕

February 10, 2022
Unprompted review
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Reply from JamesonCarter Official

Hi Graham,

Thanks for feedback and sorry to hear of your issue.

Looks like we are at fault for this as we should of advised the team to change your order as requested.

the team have since issued your refund of shipping due to the fault on our behalf as a goodwill gesture.

thanks

Rated 1 out of 5 stars

Just received my order / mens black…

Just received my order / mens black tracksuit

Delivery / 2 days …

Quality / not the best i was expecting better quality

Pricing / exaggerated ….

Fitting / please don't go by the model hight as presentation photos …

Overall - will never order anything again…

February 9, 2022
Unprompted review
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Reply from JamesonCarter Official

Hi Lucian,

Thanks for the review.

I have looked at your order and noticed you ordered Tuesday 1:30pm and received Wednesday pm?

Your order was joggers and top of two different tracksuit sets and paid a total of £40 in our sale for this...

Fitting is exactly to the model spec as per our spec in products.

thanks anyway

Rated 5 out of 5 stars

Brilliant as usual

Brilliant as usual. The quality is awesome and delivery is always as promised. Highly recommended.

February 9, 2022
Unprompted review
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Reply from JamesonCarter Official

We aim to please Mark thanks again!

Rated 5 out of 5 stars

Great service my order arrived the…

Great service my order arrived the following day. I had an exchange & refund from some of the items I purchased, as I had not heard anything after a couple of weeks of returning them, I contacted the customer service email, a guy called Chris was super helpful and quick at looking into my query, he got my refund & exchange sorted in no time, was great service thank you Chris 😁

February 8, 2022
Unprompted review
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Reply from JamesonCarter Official

Glad Chris could help you! love to read this sort of review

Rated 1 out of 5 stars

Wont be using again

I ordered a jacket in xl they sent a large and i contacted them to say they sent wrong size, they emailed saying ive to send the parcel back and await a refund which they will deduct 2.99 from or at no charge if i exchange, so ive to pay extra and have the hassle of taking it to the post office and waiting 14 days for the remaining money back because they cant get an order right, not worth the hassle wont be ordering anything again from them, as to the reply below i can show the email saying about the 2.99 and after i posted this review i had an email saying if i kept the jacket you would give me 10% off which was no use as you had sent the wrong size to which you again sent me another email saying send it back for a refund, 2 days of emails to send an order back you got wrong

February 8, 2022
Unprompted review
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Reply from JamesonCarter Official

Hi Pauline,

Thanks for the message.

I note however that this wasn't exactly what was discussed having read the email thread. We advised that yes it is £2.99 on normal returns for refund however given this was an issue on our. behalf the return was free.

Thanks

Rated 5 out of 5 stars

Ordered coat for my husband

Ordered coat for my husband, arrived promptly, he's extremely happy with it, it's beautiful. Thankyou.

February 8, 2022
Unprompted review
JamesonCarter Official logo

Reply from JamesonCarter Official

love to hear this!!!

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