I ordered a sweat top but noticed when I received confirmation of the order that my address was all muddled up. I emailed to say this but had no reply. I the received an email saying the parcel... See more
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Men’s T Shirt received like it’s been made by my 6 year old son. Pocket wonky, stitching loose bla bla… Emailed the enquiries email address to try & return item, no response. No other contact details... See more
Recently purchased clothing from the Website. Received them within 3 days. All correct and excellent quality. I don't normally do reviews but the Customer Service Advisor Sonia was fantas... See more
Company replied
I have used JamesonCarter as few times now. I love their style and comfort of their clothing. I recently purchased a navy 'Matthews' jumper which again is such a soft and comfortable fit, but the seam... See more
Company replied
Company details
Written by the company
Welcome to the home of Jameson Carter, industry leaders in creating clothing for the modern man and woman. Combining timeless styles with trend led designs, our pieces flow seamlessly in any current wardrobe offering excellent shipping methods and prices on our exclusive website..... Shop Online Today!
Contact info
Manchester, United Kingdom
- enquiries@jamesoncarterofficial.co.uk
- www.jamesoncarterofficial.com
3.4
Average
994 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Shocking
Shocking. Still not received my order after paying £10 for next day delivery.
December 30, 2021
Unprompted review
Reply from JamesonCarter Official
Hello Jamie,
Thank you for your review and we're sorry to hear your parcel was not delivered on time as expected.
Unfortunately, around the area the parcel was meant to be delivered, there was a delayed which JC had no control.
Upon checking your case, we can see the parcel has been now delivered - We do hope you're happy with the product.
Due to the inconvenience, our team have refunded the shipping cost of Next day delivery back to you. Please, allow 3 to 5 working days in order to receive the funds.
Do not hesitate to contact our customer service at enquiries@jamesoncarterofficial.co.uk if you require further assistance,
Thank you for your understanding,
JC TEAM
Quality On Trend Men's Clothing
Ordered for my son- he loves this label
Good quality on trend Men's clothing.
Arrived on time , packaged well.
Have ordered numerous times always high quality.
Also ,find how they explain the fit of items very helpful too.
December 29, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you so much for your 5* review JO.
We're glad you had such great experience when shopping at Jameson Carter!
We cannot wait to see you shopping with us again.
JC TEAM
Great product and service delivery
December 29, 2021
Unprompted review
Reply from JamesonCarter Official
Hello Jack!
Thank you so much for your 5* review!
Merry Christmas and happy new year ✌😁
Fantastic coat and a 1st class…
Fantastic coat and a 1st class delivery. Ordering more items soon.
December 28, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you so much for your review Scott!
We're happy you received your goods within the timeframe.
We can't wait to see you ordering from us again.
Merry Christmas and happy new year ❤
Missing item, good service
Although my package came with something missing that was out of stock. Chris was very helpful with sorting out a replacement for me.
December 28, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you for your review Jessica,
We're sorry to hear an item was missing in your order due to out of stock but we're happy to hear Chris was able to help you!
We hope you had a good Christmas and happy new year💕
Great Christmas present…
Bought this for our son for Christmas and he loves it. Feels good quality and it’s good fit (oversized). Hopefully it will wash ok but not been washed yet, as son doesn’t want to take it off! Delivery was good, with plenty of updates. I did pay for next day delivery, so not cheap but came in good time.
December 27, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you so much for your review Gary.
We love to hear how much your son loves our products! Thank you so much for supporting our brand and for taking the time to share your experience 😍
Happy new year ✌😁
Ordered 16 days ago still not received…
Ordered 16 days ago still not received anything.? Next day delevery on orders over £90.? Don’t think so and lies from Hermes wait in 3 times as they say they are coming and don’t turn up ran into a problem yeah was suppose to be for Christmas never arrived don’t even know if it’s coming or not just a reply from Jameson carter saying it’s running late.! Yeah I do know this! That’s all I know.? Should of sent me another order with a different courier who can handle the deliveries on time, waste of time and money but looks like I’m not the only one.
December 25, 2021
Unprompted review
Reply from JamesonCarter Official
Dear Zac,
Thank you for your review.
We're sorry to hear our delivery company has failed you upon delivering your parcel.
We fully understand the inconvenience caused by this and we are extremely sorry for the delays, however this is out of our hands, although we thrive to provide you as many updates as we can upon requesting Hermes further details.
Please, we kindly request you to open a new query to our team at enquiries@jamesoncarterofficial.co.uk to ensure this is resolve as soon a possible.
Thank you for your understanding,
JC TEAM
Great customer service from Chris,a…
Great customer service from Chris,a mistake was made with my order of which he quickly rectified and will still have my order before Christmas.Love the Jameson Carter clothes they are always great quality.Highly recommend.
December 23, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you so much for letting us know Bethany! We're happy Chris was quick and efficient to help you on your purchase! 👌
JC wishes you a happy new year ❤
Not received full order!!!
**Updated 06/01/2022** partial refund received for the undelivered item. But was told to get a full refund I had to return the hoodie and provide post receipt to receive a full refund. This was a mistake on their behalf and I'm having to do all the running around. LOOKING THROUGH THE REVIEWS THIS HAPPENS OFTEN SO REALLY DOESN'T LOOK LIKE A MISTAKE BUT A FLAW IN THEIR BUSINESS PROCESS.
Just purchased a tracksuit hoodie and bottoms for Christmas present, only the hoodie arrived although order saying fulfilled and paid for both items. Trying to reach the customer service team to get this sorted before Christmas but they are saying 48hr to 72hr turnaround on queries. I sent them email yesterday with a follow up today. Not a happy customer!
December 23, 2021
Unprompted review
Reply from JamesonCarter Official
Dear Samad,
Thank you very much for taking the time to leave your review.
Please, note our team advices 48 hours for the queries to be responded, however, they reply to all of them within 24 hours - this is just to ensure to give them enough time to look into your issue and proceed with a resolution as soon as possible.
After taking a look at your query, it seems this has been sorted out and a refund its in its way to you as per your request.
If you have any further details or concerns you would like to address, please do not hesitate to contact us at enquiries@jamesoncarterofficial.co.uk
Kind regards,
JC TEAM
Good choice
Beautiful jacket, fits perfectly and the delivery was really fast.
All together, good quality and good service
December 23, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you for your purchase and review Yazy!
We're happy to hear you had such great service overall.
We hope to see you soon again!
Merry Christmas and happy new year ✌😁
Probabably the worst it could possibly…
Probabably the worst it could possibly be, first of all it let me order two things that were out of stock only to tell me 3 days later! Then to take ages to get back to me about the things I wanted to swap for. Then 3 and a half weeks later still no order arrived, so I emailed them and the order came the day later. Opened the package, two things missing so I complained and they said sorry they will send them again. Then got an email saying they didn’t have one of them in stock so just automatically sent me some money back. Overall the worst online shopping experience I’ve ever had!
December 23, 2021
Unprompted review
Reply from JamesonCarter Official
Dear Lee,
Thank you very much for taking the time to leave your review and we're sorry to hear about such bad experience.
That should have never happened and we will ensure to let our team know so this doesn't happen again not to you or any of our customers.
Our team has review your case and it seems now it has been solved, if you would like to provide a further feedback to help us improve our services, please do not hesitate to contact us at enquiries@jamesoncarterofficial.co.uk
Thank you,
JC TEAM
Quality of both coats were amazing and…
Quality of both coats were amazing and delivery was exceptionally fast especially at this time of year would recommend to anyone
December 22, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you so much Tracy for your feedback!
We're happy to hear you had such great service and experience while shopping at Jameson Carter.
We wish you a Merry Christmas and a happy new year ❤
Jameson Carter…great clothes…great customer service
Absolutely love Jameson Carter clothes and now that has been matched by their customer service, Chris has helped me today with an exchange outside of their standard terms which is fantastic. Can’t recommend enough to all 👍🏼
December 21, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you Consumer for your review!
We're happy that Chris was able to help you with your exchange!
We can wait to see you shopping with us again,
I absolutely loved all of my clothes…
I absolutely loved my order of clothes , it was so easy to order of the website and the delivery was really fast.
I’m really made up with my stuff they fit perfect and the quality is excellent.
Will definitely be ordering more, my new go to website for my stuff .
Xx
December 21, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you Shereen for your 5* review!
We're thrilled for such great feedback ❤❤
After delivery company losing my parcel…
After delivery company losing my parcel this was dealt with amazingly by the JC team fast reply to emails and dealing with new delivery in super fast time also checking once the item arrived that all was ok very very good customer service and ecspecially at this time of year when super busy thank you
December 21, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you Daniel for taking the time to leave your review.
We're sorry to hear you experience a delayed due to the delivery company loosing your parcel but glad that our customer service was able to help you!
Orded two items one was big so put in…
Orded two items one was big so put in a return and Chris sorted it! Top employee getting the new size tomorrow 5 star!! Thanks again 110% be buying again!!
December 21, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you so much for your review Ben! We hope the new size fits just perfect 👍
Recommended 👍
The coat I order arrived quickly, and the quality was good. I can recommend this seller based on that.
December 21, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you Nightmarish!
We're happy the service provided was just perfect! 👍✌
Have a lovely Christmas
First time shopping with JC
First time shopping with JC and really impressed, good quality,will definitely be placing another order
December 21, 2021
Unprompted review
Reply from JamesonCarter Official
Thank you so much for giving us a try Chantal! We're glad you're happy with your purchase and we cannot wait to hear from you in the future again!
Terrible customer service
Terrible customer service. Providing updates that aren't really updates (please wait 72hrs for an update...3 times). Stringing me along for almost a month due to carrier challenges and then telling me 5 days before Christmas the item is missing. They then ask me if I want the order replace or refunded. I asked for it to be replaced..but they decided to go for the refund option without actually refunding me.
December 20, 2021
Unprompted review
Reply from JamesonCarter Official
Hello Tabs,
Thank you for your review and we're sorry to hear your order was misplaced.
Please, note in order to proceed with a resolution when courier has failed it's requesting information to them and this process can take up to 72 hours.
In regards the replacement, we cannot apologise enough for the action taken as you wanted a replacement.
However, please, feel free to contact our team at enquiries@jamesoncarterofficial.co.uk if you are interested on purchasing the products again so they can assist you.
Thank you,
Kind regards,
JC TEAM
Handbag
Handbag is a bit smaller than I thought, but really like it..
December 20, 2021
Unprompted review
Reply from JamesonCarter Official
Hello Isabel!
Thank you for your review,
We're happy you like the bag! We will make sure to give this feedback to our team.
We're looking at improving and expanding our handbags collection on different sizes, therefore, keep an eye in our website and social media so you can find out more 👀
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