James Removals Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fantastic from start to finish, highlighting its efficiency and the care taken with belongings. Many people also commend the staff for their politeness, hard work, and helpfulness, making stressful moving days much smoother and more pleasant. Reviewers frequently mention that the teams are professional, punctual, and go above and beyond to ensure satisfaction. The overall sentiment indicates a highly recommended service that excels in making the moving process as comfortable and stress-free as possible for consumers.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the teams for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used James Removals for packing and house move out of London. Booked in survey and quote in 1 working day, very competitive price. Packing and diassemby of units was amazing and incredibly efficient.... See more

Company replied

Rated 5 out of 5 stars

James were excellent from start to finish. A competitive price (for a complex move from UK to France), personable people and wisdom from back office. The movers were very considerate and inventive in... See more

Company replied

Rated 5 out of 5 stars

The James removals service was fantastic from start to finish. We moved from our home of 35 years to a much smaller house and put a large amount into storage. The team were friendly helpful and reass... See more

Company replied

Rated 5 out of 5 stars

We couldn’t be happier with the service we received from this removal company. From the very first contact to the final box being unloaded, everything was handled with professionalism, care, and effic... See more

Company replied


Company details

  1. Moving Company
  2. Automobile Storage Facility
  3. Moving and Storage Service
  4. Storage Facility

Information provided by various external sources

James Removals house, home removals, office moving. Commercial and domestic, national and international removing and storage for UK, France, Spain Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, really. These guys shifted the big stuff no problem; disassembling and reassembling super quick. Unflappable, patient and good natured throughout. Totally recommended, thanks so much

April 3, 2022
Rated 5 out of 5 stars

We have used James Removal's 3

We have used James Removal's 3
times over the last 12 years for house
Moves, and we’re used again last week
to move my elderly mother from her house
which she had lived in for 35years to
another house closer to family . As always
the removal team of 5 were so
accommodating in every way . Nothing
was too much trouble very caring and
polite . They made my mother feel at
ease at what was an emotional time for her.
When we were moving her into her new
house the team were highly efficient
even though we didn’t get the keys till
very late into the afternoon. This company
are 5* in every way.

April 3, 2022
Rated 5 out of 5 stars

Both Craig and Richard were helpful

Both Craig and Richard were helpful, friendly and extremely efficient in their delivery to my apartment during the last weekend of March 2022. I couldn't recommend James Removals more highly. They took great care with a 200 year old enormous mahogany bureau.

March 30, 2022
Rated 5 out of 5 stars

Absolutely 1st class service

Absolutely 1st class service. The guys that moved us were so friendly and nothing was too much trouble. They took the utmost care with our furniture, worked so hard all day.
Would highly recommend

March 27, 2022
Rated 5 out of 5 stars

Excellent Removals Company

James Removals team were very professional, friendly and efficient. I would highly recommend their service. I had the full pack and move service plus the storage option - it was worth every penny. The items were well wrapped and the team delivered the items exactly where I asked them to.

March 24, 2022
Rated 5 out of 5 stars

Super service

We used James removals to relocate our day nursery on Saturday. They were professional, friendly and accommodating. Care was taken yet the process was quick and streamlined. I would 100% recommend. Thank you to the team for a great job.

March 7, 2022
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, we had a good laugh with the guys,they went above and beyond, took great care of our possessions including original artwork, would highly recommended ,very professional 😀 😊 😄 👍

March 5, 2022
Rated 5 out of 5 stars

Fantastic Service

James, Pam and the team have been amazing over the last 2 years. I had to vacate my rental property remotely at the start of Covid and the team were on hand to complete the removal to storage. I then wanted to access my belongings and James offered a great solution, and also helped me move my things into a new storage facility on site which means I can now get to my things much easier. Awesome, and thoroughly recommend James and the team.

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

James Removal’s ⭐️⭐️⭐️⭐️⭐️

The four guys who helped me move were amazing and went above and beyond
I would like to thank Liam and Craig for the first part of my journey, so kind and always smiling 🙂 Glen and Frank who traveled with me, Thank you so much for everything, you made my move less stressful. Overall I could not have chosen a better removal company ⭐️⭐️⭐️⭐️⭐️

March 3, 2022
Rated 5 out of 5 stars

The team arrived on time they very…

The team arrived on time they very polite and very friendly throughout the entire move. In my opinion they went above and beyond what they had to do including putting my beds together. They made our moving experience stress free and for that I can't thank them enough.
I actually spoke to the owner James several times before the move and he was a true professional throughout, I can't thank James Removals enough for providing an outstanding service throughout I strongly recommend you contact them first for a quote. Thank you very much 👍

March 2, 2022
Rated 5 out of 5 stars

This what my client said ….

This what my client said ….
“What a lovely removals company - super nice men delivered your work to us without accident it incident.”

March 2, 2022
James Removals logo

Reply from James Removals

Many Thanks for the review Tony, glad to still be working with you after so many years.

Rated 5 out of 5 stars

Fantastic service

Fantastic service!

Took the stress out of moving, very efficient and caring of our belongings. Covers for sofas, TV and canvas' were great.

All done on moving day by 3pm, for a 3 bed house move.

Great price!

February 7, 2022
Unprompted review
James Removals logo

Reply from James Removals

Dear Richard,

Thank you so much for taking the time to leave us such a great review. may we wish you all the best in your new home from all of us at James Removals.

Rated 1 out of 5 stars

Avoid at all costs: incompetent, inconsiderate and insensitive

Avoid this company at all costs. I used James Removals for a simple flat to house move. The initial communications were fine and we were provided with details of the move.

There were a number of items that were unsatisfactory and went wrong on the day. They treated are belongings as if they were worthless. They dragged our beds and mattresses across dirty outdoors surfaces. No sign of the "blankets" to protect things as mentioned during the quote. They left our belongings completely unattended in an open van. This was completely unacceptable especially after we had been charged more for a third person when booking as we were told someone had to "stay with the van".

Once the load was complete we waited for the van to arrive. The van arrived outside and for some unknown reason remained there for 2 hours after which unloading began. No reason was given for the delay.

The unloading began and was just as haphazard as the loading. Our boxes were labelled with rooms there were supposed to be left in. The team were unable to comprehend these simple instructions and randomly left boxes in different rooms. They then proceeded to use both our upstairs and downstairs loos without asking permission. The move was during the COVID pandemic and we couldn't understand why a) they didn't ask our permission b) use a single toilet. We did complain to the company after our move and nothing was done.

James Removals were incompetent, inconsiderate and insensitive.

January 12, 2022
Rated 5 out of 5 stars

Would recommend!

Great guys on the ground, in particular Frank who really went the extra mile- would recommend!

January 9, 2022
Unprompted review
Rated 5 out of 5 stars

What an absolutely stellar service.

What an absolutely stellar service.

The packing team were friendly and so much attention to detail was given to make sure everything was packed perfectly.

The removal team were also just as friendly (but professional) and worked hard to make sure the whole move was smooth and so quick.

In all, made what should have been a couple of stressful days, not stressful at all. Thank you team!

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service received

We recently used James Removals to help my parents move house. The level of service we received throughout the whole process was exceptional. The staff were all extremely polite, well mannered and nothing was too much trouble for them. Thank you so much

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Could not fault them as a company

Could not fault them as a company. We have recently moved from our family property of 30 years, so as you can imagine there was a lot of stuff. We had a 2 day move and the men each day were extremely efficient, hard-working and friendly. They made everything look effortless and was out by 2pm on the second day ready to hand the keys over. Matt, Adam, Glen and Dylan were amazing. Would highly recommend to anyone looking for a big hassle-free move.

October 5, 2021
Unprompted review

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