James Removals Reviews 216

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and efficiency of the moving process from start to finish. Many people found the staff to be incredibly helpful, friendly, and reassuring, making a potentially stressful experience much more manageable. Reviewers frequently mentioned the team's hard work, care with belongings, and positive attitude, even in challenging situations. The service is often described as first-class, with consumers appreciating the meticulous packing, swift loading and unloading, and overall smooth execution of their moves.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish an excellent job. It was a very stressful move, leaving a house we'd lived in for 30 years and a ton of 'stuff'. Matt and his team were professional and friendly and handled our a... See more

Company replied

Rated 5 out of 5 stars

James were excellent from start to finish. A competitive price (for a complex move from UK to France), personable people and wisdom from back office. The movers were very considerate and inventive in... See more

Company replied

Rated 5 out of 5 stars

Used James Removals for packing and house move out of London. Booked in survey and quote in 1 working day, very competitive price. Packing and diassemby of units was amazing and incredibly efficient.... See more

Company replied

Rated 5 out of 5 stars

The James removals service was fantastic from start to finish. We moved from our home of 35 years to a much smaller house and put a large amount into storage. The team were friendly helpful and reass... See more

Company replied


Company details

  1. Moving Company
  2. Automobile Storage Facility
  3. Moving and Storage Service
  4. Storage Facility

Information provided by various external sources

James Removals house, home removals, office moving. Commercial and domestic, national and international removing and storage for UK, France, Spain Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Gary. Mark Matt and Jay were fantastic they were very professional and friendly and looked after us extremely well.
They loaded our possessions with extreme care and attention and worked very hard. Would recommend them to all our friends and relatives who were looking to move. Well done .

October 28, 2022
Rated 5 out of 5 stars

What a great company

What a great company. From the very beginning of our contact to arrange our quote to the time the lorry left our new home they were very professional. The office staff were very polite and helpful, as was the guy who came to give us a quote. The removal team came the day before to pack the agreed items. My China and glassware were packed with care and all arrived in perfect condition. On the day of the move everything went very smoothly, taking the stress out of moving home for the first time in 30 years. I won't hesitate to recommend James Removals to anyone.

September 15, 2022
Rated 5 out of 5 stars

10/10

I had a really good experience with James Removals, I could not fault them when I moved home. It was a long day for them but they remained professional & friendly throughout. I found the price competitive too & actually cheaper than some other local firms. Would definitely recommend to anyone thinking of using them.

September 23, 2022
Rated 5 out of 5 stars

Made a stressful move easy!

I had two removals with James Removals - out of my property to storage, and out of storage to my new property. From start to finish, they took the stress out of what is usually a very draining experience. They were really careful with my possessions and I felt I was in good hands at all times. Matt in particular, who worked on both jobs, was brilliant and is an asset to their company. In short, I wouldn't hesitate in using James Removals again for any works I may need in future. Thank you!

April 28, 2022
Rated 5 out of 5 stars

Excellent long distance move

James removals packed up our home quickly and carefully and labelled everything very well. They were respectful and friendly and made the whole process very easy. They then moved us from one end of the UK to the other.
When unloading, they were very quick and made sure everything went in the correct rooms. They reassembled furniture with care. All round excellent service from Paul, Matt, Micky and Tony.

October 5, 2022
Rated 5 out of 5 stars

5 stars - excellent removals firm.

The team were friendly, polite and as always very helpful. They take extremely good care of your belongings, making sure everything is protected, they are efficient but they don’t rush and they are always working with a smile. This is the second time using James Removals and I’d highly recommend them. Moving is stressful but with James Removals you’ll have one less thing to worry about. Thank you team!!!

October 10, 2022
Rated 4 out of 5 stars

On balance all went well

On balance all went well. The staff were always courteous and helpful. Several of the boxes didn't go to where they were supposed to but there were about 300 so perhaps it's hardly surprising!

August 24, 2022
Rated 4 out of 5 stars

Great service

The removal men were friendly and helpful, dismantling and putting back together of furniture was great, and they were happy to move furniture around in the new place. Empty boxes were collected in a timely way.

August 31, 2022
Rated 5 out of 5 stars

Will Use James Removals again

The guys did our move over 3 days. They were on time, polite and nothing was too much trouble. Even brought my home delivery food shop into the kitchen.
Will recommend and definitely use again.

September 5, 2022
Rated 5 out of 5 stars

Fantastic company

James are an absolutely amazing team who have provided us with an exceptional service every step of the way when relocating to the other end of the country.
Excellent communication from the start; we were unable to confirm dates for a while but this was not a problem and was swiftly resolved once we did exchange. We had a three day move and the guys who came were incredible. No job too big, even the many house and garden plant pots, and they were incredibly efficient and speedy. The team really made us feel at ease and remained cheerful, professional, polite and friendly throughout. A very special thanks to Glenn, Matt and Mark.
We are so pleased, relieved and grateful that we asked James to be our movers. I honestly cannot recommend them highly enough and if we were to do it all again, without hesitation we would go straight to them.

September 27, 2022
Rated 5 out of 5 stars

I would have given ten stars!

I would have given ten stars!
A high end store delivered a sofa to our home, but their delivery guys would not even attempt to get it into our flat as they were adamant that the sofa was too big to get through the door- they left it in our garage.
I contacted James, who was incredibly helpful. He came and looked at the sofa and the access route and was optimistic that it was possible to get the sofa into the flat.
James sent round two guys ( punctual and polite) who took around ten minutes to manoeuvre the sofa into the flat (through the door) , unpack it and attach the legs.
I’m thrilled with the sofa and enormously grateful to James and his men for a professional, fuss free service.
I highly recommend the removal team.

September 10, 2022
Rated 5 out of 5 stars

Thank you James Removals especially Pam…

Thank you James Removals especially Pam in the office for a fantastic service. Pam went out of her way to help me to organise my move and disposing of unwanted furniture. I had problems with changes of dates due to solicitors not doing there job properly. The removal team were quick and efficient. I would recommend this firm to anyone.

September 6, 2022
Rated 5 out of 5 stars

Stress free move from London to Cheshire.

Just had to write this review as I can only praise what was such an efficient and smooth removal experience from London to Cheshire. From Pam who was so helpful making sure that I had covered all the bases for the removal day to the guys on the actual day. The team who were Matt, Glen, Bryan and Lee did a fantastic job, from arriving early to unloading in Cheshire, it was quick well managed and done with care. I would certainly recommend James Removal for a stress free move. Thank you guys.

August 16, 2022
Rated 5 out of 5 stars

Skeg Vegas

Very good service. Very friendly team,who took very good care of our possessions.Very prompt and nothing to much trouble. Would recommend this company.

August 22, 2022
Rated 5 out of 5 stars

Seamless, professional and courteous service

James Removals provided a seamless service with full packing on the first day and removals and unloading on the second day. They were professional, courteous and considerate from the outset, from the initial survey, during contact with the office, and throughout the hard physical labour involved. They were also reasonably priced. Highly recommended.

August 18, 2022
Rated 5 out of 5 stars

Excellent

Greetings and good day to whoever this may concern,I had Frank and Richard do my removal today,very professional and hard working on one of the hottest days of the year,their communication was excellent and very careful with handling my belongings,from start to end very good service indeed,would highly recommend.
Mr Ra

August 13, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look