The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more
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Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more
As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more
Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more
Company details
Information provided by various external sources
Luxury Flowers Delivered Across The UK
Contact info
4.1
Great
415 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
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flowers delivered on time are friend…
flowers delivered on time are friend thought they were beautiful! thanks
June 20, 2025
Great flower bouquet and timely delivery
May 4, 2025
Fabulous bouquet with beautiful colours
Fabulous bouquet with beautiful colours
Very well packaged
April 24, 2025
Excellent service and delivery on time
Excellent service and delivery on time. My daughter loved them. Thank you x
April 14, 2025
Nature’s gift for all to enjoy.
The box of flowers is very well packed and very rarely are they damaged. It is a delight to receive such a collection of colourful flowers in abundance especially when it’s a grey day to brighten one’s life.
March 29, 2025
Lovely flowers for friend
My friend said the flowers I sent her were lovely and the photo she sent me confirmed that. I have used Jane Packer before and have never been disappointed.
February 28, 2025
Unfortunately the roses looked bruised…
Unfortunately the roses looked bruised to me.
I have done a couple of your floristry’s courses in the past so know what to look out for..
January 14, 2025
Reply from Jane Packer
Hi Michelle, Thanks for taking the time and trouble to leave a review. We're very sorry that you thought the Roses looked bruised. We've tried to get in touch through your email address that ends in ******@***group.com but have not heard back from you. Would you mind emailing us to discuss further.
Many thanks again for taking the time and trouble to leave a review.
Kind regards,
The Jane Packer Team
Excellent customer service
Hat box roses for my daughter’s promotion. I had to speak with Sue from customer service about the order and she was fantastic
January 19, 2025
Beautiful as aiways
January 16, 2025
I have been a fan of Jane Packer for…
I have been a fan of Jane Packer for many years. Loved the Christmas Globe, a tad disappointed that it wasn't identical to the one I saw on the website.
December 16, 2024
The overall efficiency and communication.
I ordered the flowers only 48 hours before delivery.
I was kept informed of the orders progress and delivery. The recipient was delighted and impressed with the fact that the flowers were delivered to the door-within a retirement village!
December 5, 2024
I was looking for traditional luxe and I found it
I was looking for a large luxury wreath and I certainly found it. Brimming with festive cheer, gorgeous velvet ribbons. Looks stunning on my door. Very happy would recommend.
December 2, 2024
Lovely arrangement- I let you choose…
Lovely arrangement- I let you choose the flowers and you did not disappoint
November 26, 2024
Great flowers but the instructions re…
Great flowers but the instructions re delivery weren't followed/carried out by courier company which meant timing was not as needed
November 25, 2024
Flowers were delivered to Scotland…
Flowers were delivered to Scotland safely at quite short notice. Beautifully fresh and wonderful colours. The presentation basket is good quality and will be very useful. I would buy again.
November 24, 2024
Wrong delivery day
I paid extra for a Saturday delivery and the flowers were delivered on the Friday.
November 7, 2024
Reply from Jane Packer
Hi Daniel,
Thanks for taking the time and trouble to leave us feedback on Trustpilot.
We're very sorry that you were disappointed that you paid for Saturday delivery but the flowers were delivered on a Friday. - We've taken a look at your order and can see the delivery date that you selected was 8th November, which is a Friday (Please refer to your order confirmation Email sent to you on 7th November) however, as you say, you opted to for a Saturday delivery. We should have noticed this discrepancy and got in touch to clarify the delivery day. We apolgise for this oversight and we will of course refund the difference between the weekday and Saturday delivery cost. We're very sorry for any inconvenience caused.
Thanks again for taking the time and trouble to let us know. We will ensure that we are more vigilant in the future.
Kind regards,
The Jane Packer Team
Expensive but worth it
I bought the hat box bouquet as a gift. My friend was delighted. I’ve seen pictures. It looks beautiful plus she has a hat box she can repurpose.
September 26, 2024
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