Jane Packer Reviews 415

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more

Rated 5 out of 5 stars

Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more

Rated 4 out of 5 stars

As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more

Rated 5 out of 5 stars

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more

Company details

  1. Florist

Information provided by various external sources

Luxury Flowers Delivered Across The UK


Contact info

4.1

Great

TrustScore 4 out of 5

415 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Feel confident buying from Jane Packer Florist…

The flowers I ordered were absolutely stunning and they think really great value for money compared to what I have seen in local Kensington Florists. The service was brilliant too. I was a little poorly organised and had ordered flowers at 9:00pm the night before I was hoping they’d be delivered. I received a call from Jane Packer at 9:00am the next morning stating they couldn’t deliver that day, but they would be with us the next morning. They could have just not called. I’d definitely recommend feeling confident about buying from Jane Packer

March 26, 2024
Rated 5 out of 5 stars

Amazing Service from Abbie.

Due to no fault of JP flowers, DPD missed a Valentines Day Delivery for my wife. Abbie handled our complaint with the utmost care and attention keeping us updated at every stage. She kindly organised for a beautiful bouquet to be dispatched on a next day delivery which certainly made up for the initial disappointment. The quality of service and product is unrivaled and we will certainly be ordering from Jane Packer in the future.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! My item was damaged in transit, I called them and received seamless customer support with a replacement delivered to me the next day.

February 13, 2024
Rated 5 out of 5 stars

Wow!

My wife’s first delivery from Jane Packer Delivered and she was blown away with the selection and quality of the flowers. A beautiful and fragrant bouquet and far surpassing your competitors.
Thank you!

February 12, 2024
Rated 5 out of 5 stars

Fabulous flowers

I have had two outstanding bouquets delivered for VIP's. Superb quality of flowers and beautiful arrangements. The customer service is brilliant. Everything you need from a service, reliable, trustworthy and beautiful. Glad to have found them.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Jane Packer floral treats

Jane Packer flowers are so totally reliable- the quality always consistantly delights. A creative floral treat that is guaranteed to make the recipient feel very special.

December 13, 2023
Rated 3 out of 5 stars

Firm name - incorrect spelling

I disliked the fact that when the note was handwritten, whoever did it spelled the name of my firm incorrectly and then tried to fix it which looked bad when it arrived to the recipient.

November 29, 2023
Jane Packer logo

Reply from Jane Packer

Dear Anne-Marie,
Thank you for taking the time and trouble to provide us with feed back.
We're truly sorry for this incident, it should not have happened. Please accept our sincere apologies. We set ourselves very high standards of customer service and we fell short this time. We will put steps in place so that this doesn't occur in the future.

Thanks again for taking the time to let us know.

Kind regards,

The Jane Packer Team.

Rated 5 out of 5 stars

Consistently great from…

Have been buying my Xmas wreaths from Jane Packer for the last 7 years and they are second to none.

Beautiful, elegant and with a twist . Customer service has always been wonderful. They are there to make their clients happy !

We do miss their London store and want some more variety on the fresh wreaths .

December 6, 2023
Jane Packer logo

Reply from Jane Packer

Dear Papa,
Thanks for taking the time and trouble to leave us feedback, it's much appreciated.
It makes us very happy that you have enjoyed buying Christmas wreaths from us for 7 Years! Thank you very much for your loyalty.
We have taken on-board your comments regarding more variety on our fresh wreaths and will certainly implement this for next year.
Thanks again for your kind comments, we wish you a very happy Christmas and New Year.
Kind regards, The Jane Packer Team

Rated 1 out of 5 stars
Jane Packer logo

Reply from Jane Packer

Hi Amanda,
Thanks for taking the trouble to leave us feedback.
We've looked at your order that was placed online and the requested delivery date is tomorrow, 5th December. You should receive this before Midday. Please do not hesitate to contact us if you have any queries concerning this.

Best wishes,

The Jane Packer Team

Rated 5 out of 5 stars

Simply stunning!

Truly special arrangement of fresh, colorful blooms in their unique basket. Quite elegant. I ordered from the US for delivery in London and all went smoothly. I wish they would provide a confirmation of delivery. I wrote them an email and they did respond promptly. I will order from them again.

November 1, 2023

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