The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more
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See what reviewers are saying
Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more
As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more
Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more
Company details
Information provided by various external sources
Luxury Flowers Delivered Across The UK
Contact info
4.1
Great
415 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
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I sent the flowers to a friend who was…
I sent the flowers to a friend who was feeling unwell. She said they were beautiful and cheered her up.
October 12, 2023
Hat Box
Hat box of flowers loved by recipient. Ordering and delivery brilliant plus follow up for gift message so appreciated! Would definitely recommend and use again.
September 13, 2023
Beautiful flowers.
September 19, 2023
Lovely bouquet delivered safely and on…
Lovely bouquet delivered safely and on time. My friend was very pleased
September 6, 2023
Great service - highly recommend
Great service, quality of flowers and timely delivery. The person I gifted for was over the moon with their flowers. Great company, product and I’d highly recommend if you’re looking to provide stand out flowers for someone special!
September 1, 2023
Unprompted review
Beautiful flowers delivered on time.
August 31, 2023
I requested my gift be delivered on…
I requested my gift be delivered on Tuesday 29 August. It was delivered 3 days earlier on Saturday Saturday 26 August. The recipient was in Lincolnshire until Tuesday. The delivery company left the flowers at their doorstep.
I'm very upset about this and ask why my request wasn't followed?
August 24, 2023
Reply from Jane Packer
Dear Lee,
Thanks for taking the time and trouble to leave us feedback concerning your recent order. We're very sorry to hear that it was delivered on the wrong date. We've looked into this and it appears that we picked up on the original day requested and not the changed date. We'll take steps to make sure that this can't happen again. We realise that this is little comfort to you and we apologise again for this error. We will be in touch at the email address you provided when you ordered.
Thanks once more for bringing this to our attention.
Kind regards,
The Jane Packer Team.
Just amazing
Just amazing, so helpful and understanding when I wanted to change things. Honestly, the best flowers and customer service, thank you so so much.
July 31, 2023
Sent to my sister in law for their …
Sent to my sister in law for their Silver Wedding anniversary. She was absolutely thrilled and said they were beautiful v
July 29, 2023
Beautiful flowers, perfect as always
Beautiful flowers, delivered the next day even though I placed the order in the late afternoon. Absolutely made the recipient's day.
June 27, 2023
Flowers not the greatest quality
Flowers not the greatest quality. Expected better for the price.
July 2, 2023
Reply from Jane Packer
Hi Adam,
Thanks for taking the time and trouble to leave us your feedback. We're really sorry that you found the flowers that you received were not of the greatest quality. We pride ourselves on providing the best quality flowers and bouquet design, so are equally disappointed if this was not the case this time.
Our customer service team will be in touch with you to discuss this further and hopefully restore your faith in our service.
Thanks again for your feedback,
Kind regards,
The Jane Packer Team
Amazing service
June 14, 2023
Neither name nor message was attached
There were neither my name or my message was on the card. So upset. Also the color of the orchid was different too. So so disappointed.
May 28, 2023
Reply from Jane Packer
Thank you for getting in touch and leaving feedback for us. It's very much appreciated.
We're very sorry that you were disappointed with the service that we provided.
We've now traced your order and investigated the circumstances. Unfortunately, sometimes it's not always possible to obtain the exact flowers that appear in our bouquets on our website. Fortunately, this is a rare occurrence but it does happen. As soon as we were aware that the color of the Orchid was unavailable, we emailed you with an alternative choice of replacing with either pink or white, but unfortunately we didn't receive a response, so rather than not send the flowers, we made a decision ourselves.
Concerning the message - we've looked at the message that you typed in on-line and can see that it did not include your name. We don't routinely add the senders name to a message as quite often, the sender is ordering on behalf of someone else, so this wouldn't be appropriate. A complete copy of the message is attached to the order confirmation - which is emailed on receipt of the order.
We are wondering if you received either of our emails as you don't seem to have been informed. Could our emails have ended in your spam or junk folder?
In any event, we are very sorry that you were disappointed and truly hope that we can be of good service to you in the future.
Thanks again for taking the time and trouble to leave us feedback.
Kind regards,
The Jane Packer Team
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