The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more
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Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more
As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more
Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more
Company details
Information provided by various external sources
Luxury Flowers Delivered Across The UK
Contact info
4.1
Great
415 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Always reliable..fabulous product.
May 12, 2023
Always beautiful flowers and…
Always beautiful flowers and exceptional customer service- they are the best.
April 25, 2023
Great quality and service
April 24, 2023
Great quality and service
April 23, 2023
You advertised a workshop that was not…
You advertised a workshop that was not available, allowed me to book and took my money! Not a good experience. Alison Ryan
April 28, 2023
Reply from Jane Packer
Hi Alison,
Many thanks for taking the time and trouble to leave us your feedback.
We're really sorry that you were able to book a course on our website that wasn't actually running. We've taken steps to ensure that this can't happen again. We hope that you appreciate that as soon as we realised what had happened, we got in touch immediately and refunded the fees that you had paid. Nevertheless, we understand that this has caused you frustration and inconvenience, which is the last thing that we want our customers to experience,
We offer our sincere apologies again,
Kind regards,
The Jane Packer Team
Beyond exquisite thank you .
April 25, 2023
The website was easy to navigate
The website was easy to navigate , communication was effective and efficient and the gift was well received
I liked the offering as being different from other retailers
April 19, 2023
Considerate communication and fantastic flowers!
Excellent and swift communication from Jane Packer staff to explain I had missed a cut off time for my selected delivery and check the following day was acceptable (rather than assume).
On the day prompt delivery and the recipient was thrilled with her flowers.
April 4, 2023
I went for the florists arrangement and…
I went for the florists arrangement and really felt it wasn’t a great bouquet and not what would expect from Jane packer. I would’ve normally choose myself but thought with Jane packer I would be safe. It’s was a real mish mash of colours and didn’t feel like it had been put together at all, disappointing
March 12, 2023
Reply from Jane Packer
Dear Jessica, Thanks for taking the time and trouble to leave a review of your recent purchase with us. We're really sorry that you didn't like the selection of flowers in the cut flower box that you ordered. We try very hard to supply the highest quality flowers, presented in a highly creative way, aiming for 100% customer satisfaction - we too are very disappointed that we didn't achieve it this time. Our Customer Service team will be in touch.
Thanks again for taking the time to leave us feedback,
Kind regards,
The Jane Packer Team
Fantastic
Fantastic service - flowers arrived on time, carefully packed and in pristine condition.
March 19, 2023
How beautiful and specially unique
How beautiful and specially unique! Delivered as specified.
March 14, 2023
Brilliant service thank you
Brilliant service thank you - beautiful bouquet perfectly delivered
March 8, 2023
Beautiful flowers
Ordered a number of funeral flowers and from start to finish I cannot fault Sue at all. She was very helpful and overall seemed such a lovely person. The flowers were all beautiful and fresh and in all honesty we couldn't have asked for a better service overall. The feathered angel wings I wanted were also catered for. I would highly recommend using them for any floral needs. A big thank you for making a hard and sad occasion that bit easier and so very beautiful.
March 7, 2023
Unprompted review
Fantastic service
Fantastic service . I had a damaged delivery of hat box for my anniversary. Called customer service and they kindly arranged another hat box delivered same day . Saviour of the day ❤️
February 14, 2023
Excellent service
Excellent service - I purchased two preserved red roses: one for my friend's birthday and one for my mum for Valentine's Day. They both arrived on time and in perfect condition. Both recipients were thrilled with their gifts. Thank you so much.
February 7, 2023
Very disappointing
Very disappointing.
Bouquet much smaller than expected, flower quality poor and for the cost this was a major disappointment.
Would not buy again
February 8, 2023
Reply from Jane Packer
Dear Steve,
Thank you for taking the time and trouble to leave us feedback concerning your recent order, it's much appreciated. We're very sorry that you felt that the size of the bouquet was small and that the flower quality was poor. We strive to provide the highest quality flowers and designs, and share your disappointment that you were not satisfied with your order.
Our customer service team will be in touch, but in the meantime, we apologise once more and thanks again for the feedback.
Kind regards,
The Jane Packer Team
Flowers of a really poor quality
February 5, 2023
Reply from Jane Packer
Thank you for taking the time and trouble to leave feedback on the recent order that you made with us, it's much appreciated. On looking into your order, we can see that you emailed us as the delivery box had been badly damaged whilst with our courier DPD, which had an adverse effect on the flowers. We offered to send a replacement but you requested a full refund which was actioned immediately.
We pride ourselves on the high quality of flowers that we provide and strive to give excellent customer service, We share our customer's disappointment when things do occasionally go wrong and are very sorry that the flowers reached you in poor condition.
Thanks again for taking the time to provide feedback,
Kind Regards,
The Jane Packer Team.
Stunning
Stunning flowers, friendly staff and seamless ordering process. The flowers are super fresh and the Jane Packer team have a fantastic eye for detail. Thank you.
January 27, 2023
Unprompted review
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