Jane Packer Reviews 415

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more

Rated 5 out of 5 stars

Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more

Rated 4 out of 5 stars

As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more

Rated 5 out of 5 stars

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more

Company details

  1. Florist

Information provided by various external sources

Luxury Flowers Delivered Across The UK


Contact info

4.1

Great

TrustScore 4 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christmas wreaths are beautiful

I love Jane Packer's Christmas wreaths and used to buy from the shop in George St, London annually. I was very disappointed when I went this year to find it had shutdown and I could not go in and choose myself from the selection made up in the shop. I was disappointed by the limited selection of wreaths online and the wreath I order (Holly night Christmas door wreath) was larger and more fussy than what I used to buy in the shop so I was personally a bit disappointed with it compared to what I used to buy in the shop; but it is beautiful and huge, so it would look amazing on a large house and most people would consider it good value for the money. It's just a bit oversized for my small cottage. However, a friend who visited said she thought it looked fabulous, and fashionably large, like an over sized handbag! The overall quality, design and delivery service were all fantastic and I can highly recommend the service - I just wish I could still go into the shop as it was such a fun and enjoyable experience. I hope there are plans to open new premises soon.

December 17, 2022
Rated 3 out of 5 stars

Size of Hatbox

The flowers and arrangement are beautiful; however, the hatbox is much smaller than envisioned based on the website images - specifically the image of a person holding a hatbox.

November 26, 2022
Rated 4 out of 5 stars

Not impressed - but happier now!

The promise was "A box of the freshest seasonal flowers selected by our expert florists daily" but what arrived was "A box of whatever we had left over after we made all the other bouquets" - 2 with broken stems, one where the petals fell off after a day. For £50 total cost, not impressed.
Update: excellent customer service from Jane Packer Delivered !

October 29, 2022
Jane Packer logo

Reply from Jane Packer

Hi Andrew, Thank you for taking the time and trouble to leave feedback on your recent order from us. We're very sorry that you did not like the section of flowers that were chosen and that at least two of the stems were damaged in transit. We try very hard to deliver beautiful flowers to our highly valued customers and share your disappointment when we fall short on this aim. One of florists will be in touch with you ASAP.

Apologies again and thank you for letting us know about your experience.

The Jane Packer Team

Rated 4 out of 5 stars

Changed my delivery date at the last…

Changed my delivery date at the last minute, which wasn't a problem. When I checked the staus the phone was answered promptly, and I was given an update with no fuss.
This was my second order with Jane Packer, the flowers were beautifully presented and I will order again.

October 18, 2022
Rated 5 out of 5 stars

Beautiful and Ekegant design

My friend was so delighted to receive her flowers. They were absolutely stunning. She kept them on display until I saw them. Beautifully crafted. Different to the usual bouquet with thought and elegance. Thank you. Will definitely order from you again

October 7, 2022
Rated 3 out of 5 stars

Not entirely memorable

Not entirely memorable. Flowers were upturned with water saturating basket and some roses had obviously fallen. I’ve ordered from Jane packer before and they were better packed. Alas, not any more.

August 31, 2022
Rated 5 out of 5 stars

Beautiful hat box flowers for my auntie’s 90th birthday…

These were ordered for my auntie’s 90th birthday so they were sent to her nieces house where she was celebrating.

Everyone had a look at them and said how fantastic they were and she has taken them back home to Chelsea and enjoying them still.

The service was good and they arrived on the requested day and we was updated regularly on progress where the driver was.

Would thoroughly recommend !

September 1, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look