Jane Packer Reviews 415

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more

Rated 5 out of 5 stars

Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more

Rated 4 out of 5 stars

As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more

Rated 5 out of 5 stars

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more

Company details

  1. Florist

Information provided by various external sources

Luxury Flowers Delivered Across The UK


Contact info

4.1

Great

TrustScore 4 out of 5

415 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

I have purchased from Jane Packer on a…

I have purchased from Jane Packer on a few occasions but unfortunately the item ordered didn’t reflect the price paid. The item is very well packaged but the flowers had already blossomed and only lasted a few days and sadly to say they didnt look as if you was reviving a quality product.

August 22, 2022
Rated 5 out of 5 stars

Fantastic arrangement and service

Fantastic arrangement and service, they even changed the colour of the hatbox at my request as the one I wanted wasn’t shown as a option to purchase.

The recipients loved the flowers. Very unique and sophisticated gift. The original hatbox.

August 9, 2022
Rated 5 out of 5 stars

Beautiful flowers for all occasions

Beautiful flowers for all occasions

Jane Packer is my go to florist for special gifts and occasions.
The flowers are always delivered on time, are fresh and of the highest quality.

June 27, 2022
Rated 5 out of 5 stars

From Jane Packer's easy to use website…

From Jane Packer's easy to use website I ordered the perfect gift of flowers for a very special young lady. Everything from tapping the keyboard to delivery went smoothly. I strongly recommend Jane Packer, the flowers arrive fresh, fragrant and beautifully, seriously beautifully presented.

June 12, 2022
Rated 5 out of 5 stars

As a regular buyer of Jane Packer…

As a regular buyer of Jane Packer flowers
I was slightly disappointed by the flowers sent to
my friend for her birthday they looked a bit dried out to me and not the normal standard or quality that I have always had. Before??
Susan Brooks

May 13, 2022
Jane Packer logo

Reply from Jane Packer

Dear Susan,
Thanks for taking the time and trouble to leave us a review. We try very hard to provide gorgeous bouquets and the best service possible, so it's great when our customers let us know when we hit the mark, or otherwise. We're very sorry that you were slightly disappointed with your latest order from us, one of our team will be in touch to discuss Meanwhile we hope you will visit us again in the future.

Kind regards,

The Jane Packer Team

Rated 1 out of 5 stars

The flowers were smaller than on…

The flowers were smaller than on website and they were not fresh at all, had brown marks on them and looked old. Didnt have any smell.

May 6, 2022
Jane Packer logo

Reply from Jane Packer

Dear Ulya,
Thank you for taking the time and trouble to provide feedback on the recent delivery of the hatbox arrangement that you ordered from us. We're very sorry that overall you were disappointed with the size and quality and the fact that the roses had no scent.
We pride ourselves in providing innovative flower designs of the highest quality, so are very upset that you feel that we didn't achieve this.

Our customer service team will be in touch to discuss this with you.

Kind regards,

The Jane Packer Team

Rated 5 out of 5 stars

Hatbox of Roses

Sent a Hatbox of roses to a friend for her Birthday. The whole thing was beautifully packaged and presented which I could see from the delivery photo. She was over the moon with it.

May 5, 2022
Rated 5 out of 5 stars

Be-spoke arrangement…

I ordered a be-spoke arrangement through customer service.
Customer service were extremely helpful and informative.
The arrangement arrived on time, and was absolutely stunning! Exactly what I wanted!
Will definitely use Jane Packer again.
Highly recommend.

April 7, 2022
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