Jane Packer Reviews 415

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more

Rated 5 out of 5 stars

Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more

Rated 4 out of 5 stars

As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more

Rated 5 out of 5 stars

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more

Company details

  1. Florist

Information provided by various external sources

Luxury Flowers Delivered Across The UK


Contact info

4.1

Great

TrustScore 4 out of 5

415 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Customer service is fab

Customer service is fab! The Girls are really helpful. The flowers are beautiful and well designed. Will always continue to be a Jane Packer customer!

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is everything, and Jane Packer Delivered exceeds expectation every time! Happy Client who will order time and time again! Thank you for bringing joy to people's lives!

April 6, 2022
Rated 5 out of 5 stars

Will remain loyal to Jane Packer only

The Jane Packer team takes feedback seriously, and does whatever they can to make up for any unhappiness. Prompt and helpful replies via emails too! Will always return to Jane Packer for orders & classes ◡̈

March 1, 2022
Rated 5 out of 5 stars

Flowers so stunning

Flowers so stunning, wife delighted, husband relieved. Once again Jane Packer flowers ride to the rescue. Thanks Jane - who ever you are!

February 14, 2022
Rated 2 out of 5 stars

Not sure what I was expecting…

Not sure what I was expecting considering the price, but was very disappointed when the flowers arrived, box was damaged and the flowers seemed withered. I wouldn’t order again as they are far too expensive and not worth the price.

January 27, 2022
Rated 5 out of 5 stars

First order

Whilst your courier delayed the original delivery, your response and rectification were first class! The flowers were beautiful and the recipient loved them. Thank you.

January 27, 2022
Rated 5 out of 5 stars

I have used Jane Packer for a few years…

I have used Jane Packer for a few years now. Beautiful flowers. Pricey but well worth it. They arrive in excellent condition, full bloom and vibrant. This is brilliant if you want them to arrive on the day of the special occasion and have the desired effect, no waiting for the flowers to perk up. Requested morning delivery and they arrived on time. Ordering via phone or online is smooth and easy. So far, great experience!

November 17, 2021
Rated 1 out of 5 stars

The delivery of the flowers was a day…

The delivery of the flowers was a day late than i requested , therefore missing the birthday ,
Also they did not look like Jane Packer flowers , looked like M&S , but three times the price .
Will not be using them again .

November 15, 2021
Jane Packer logo

Reply from Jane Packer

Hi Beverley,
We're very sorry that your flower order didn't arrive on the recipients birthday, unfortunately they were ordered after the cut off time for next day delivery. Our Email confirmation of your order should have clearly stated this. We're also very disappointed that you were not happy with the style of the flowers sent as we have worked hard to obtain our reputation for high quality, creative bouquet designs. It hurts us that you were not 100% happy with your order and our customer service team will be in touch to discuss this further.
Apologies again,
Kind regards,
The Jane Packer team

Rated 4 out of 5 stars

The woven box and flowers were…

The woven box and flowers were fantastic.
This is the second hatbox of roses I have purchased and both times I have been really impressed with the quality of the product.
A nice addition would be to a perhaps a small note in the package to detail the name of the types of roses used in the arrangement, this would add a level to what competitors provide and give the recipient a greater connection to the gift and the product the company use.

November 8, 2021
Rated 5 out of 5 stars

Thank You Jane Packer Customer Services

Jane Packer customer services are fantastic and really responsive. I had a slight issue with the previous order which they immediately resolved and my daughter received a beautiful hatbox bouquet of white roses and chocolates. Thank You Jane Packer Customer Care Team and the delivery man.

October 17, 2021

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