The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience. I exp... See more
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Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more
As always the flowers and hatbox were perfect but the experience was let down by the delivery. Despite being provided with the exact street address and house number, the delivery driver simply dropped... See more
Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more
Company details
Information provided by various external sources
Luxury Flowers Delivered Across The UK
Contact info
4.1
Great
415 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and efficient
September 24, 2024
I enjoyed the whole process even I…
I enjoyed the whole process even I didn't really have interest in flower bouquet making. Instructor was very patient and make sure everyone of us following the steps!
September 20, 2024
Great idea but not so special
I really like the concept in the hat box but the quality of the flowers was not at the level I had expected for the money and so will not be purchasing again
September 9, 2024
Always the most amazing bouquets
Always the most amazing bouquets, and I only recently learnt about the Jane Packer foundation, supporting funding research into brain cancer. A cause very dear to my heart as I lost my brother to a glioblastoma 18 months ago too.
September 10, 2024
There is no comparison...
The most beautiful arrangement of flowers I have seen in a very long time in London. It seems we have a company, a local business that delivers quality with beauty, simplicity with style, and above all elegance in a vase. Thank you to everyone at Jane Packer x
August 22, 2024
Fantastic quality and stunning blooms!
I want to thank the team for selecting and sending such gorgeous flowers - the quality is excellent and the combination of colours and seasonal flowers has been stunning.
It brightens my month receiving them - the power of beautiful flowers! So good for our wellbeing.
July 19, 2024
Unprompted review
Reply from Jane Packer
Hi GG , Many thanks for taking the time and trouble to leave us feedback. We're of course delighted that you are happy with your regular flower delivery and we hope we can continue to be of good service to you in the future.
Many thanks again,
Kind regards,
The Jane Packer Team.
Great flowers
Great flowers, uniquely different. Delivered on time. Will use again & recommend.
July 11, 2024
Reply from Jane Packer
Hi Dean , Many thanks for taking the time and trouble to leave us feedback. We're of course delighted that you found the flowers Uniquely different and that you will use us again. We do hope that we can repeat this in the future!
Many thanks again,
Kind regards,
The Jane Packer Team.
Delivery let’s this company down
Flowers are lovely but the delivery was inexplicably delayed. The company use DPD who are notorious for being unreliable. I paid extra for Saturday delivery to make my friend’s birthday date. They landed with her on the Sunday instead. Customer services refunded the delivery fee but that is honestly not the point.
July 14, 2024
Reply from Jane Packer
Hi Samantha,
Thanks for taking the time and trouble to leave us feedback, it's really appreciated. We're very sorry that DPD did not deliver on Saturday as requested, we know how important it is that flowers to mark special occasions are delivered on the relevant date. Ironically, we choose DPD as our preferred courier because in the past, with a few exceptions. They have been consistently reliable. However over the past few weeks, they have been letting our us and our customers down. We will be looking at other options for the future.
Again, we're very sorry that your gift of flowers arrived late, and thanks for your feedback
Kind regards,
The Jane Packer Team
Never receive a receipt after delivery
Never receive a receipt after delivery, so i have to email every time
June 28, 2024
Reply from Jane Packer
Hi Dianne, Thanks for taking the time and trouble to leave us feedback, it's very much appreciated.
You should receive a receipt automatically as confirmation of your order, We're not sure why you're not getting one. Our Customer service team will be in touch to try and resolve this.
Thanks again for getting in touch.
Kind regards,
The Jane Packer Team
A beautiful bouquet with excellent…
A beautiful bouquet with excellent customer service
June 28, 2024
Reply from Jane Packer
Hi Kathy, Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you liked the bouquet and the service we offer. We hope that we can repeat this in the future!
Many thanks again,
Kind regards,
The Jane Packer Team.
You left it outside for all to see
You left it outside for all to see - your courier didn’t call me when it arrived. Great product awful delivery and let down in the final hurdle .
June 21, 2024
Reply from Jane Packer
Hi Adam,
Thanks for taking the time and trouble to leave us feedback. We're really sorry that you had a poor experience with our courier, DPD, who left the delivery box outside, not in a safe place, without informing you that they had arrived. We will be taking this up with them to ensure that this is not repeated.
As you say, we let you down at the last hurdle, which is very frustrating when this is not totally in our control.
Thanks again for letting us know, we hope to be of better service to you in the future.
Kind regards
The Jane Packer team.
First class service
First class service - would most definately use again...And again!!
Thank you Abbie! JP Team Member
June 16, 2024
Reply from Jane Packer
Hi Ronnie,
Many thanks for taking the time and trouble to leave feedback on your recent delivery, it's much appreciated. We're delighted that you were happy with our service and would definitely use us again - it means a lot to us.
Many thanks again,
The Jane Packer Team
You need bad delivery service.
You need to change your delivery service, they are letting you down, throwing your products around so they are damaged upon arrival.
I ordered flowers for my wife’s birthday but the box was crushed and the flowers inside were destroyed.
Unless you change your delivery service I’m afraid it’s impossible to re-order from you.
If you look back over your records you will find I have ordered flowers from you for years.
June 12, 2024
Reply from Jane Packer
Hi Lee, We're so very sorry to hear that the flowers ordered for your wife's birthday arrived in poor condition due to DPD mistreating them in transit. Although we realise that the occasion has now passed, our customer service team will be in touch to see if there is any way we can help toward alleviating the disappointment.
Thank you for taking the time and trouble to get in touch to inform us,
Our sincere apologies again - The Jane Packer Team
Gorgeous flowers
Gorgeous flowers.
Smooth, efficient delivery.
I haven’t used Jane Packer for a few years. I will definitely use again, regularly.
June 2, 2024
Reply from Jane Packer
Hi Henry,
Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you liked the flowers and the delivery service. After not using us for a few years, we're very happy that on your return, we were able to regain your trust in us. We hope that we can repeat this again in the future!
Many thanks again,
Flowers were beautiful as always
Flowers were beautiful as always, this was our 23rd wedding anniversary and we had Jane Packer flowers at our wedding …
Clearly they are still doing something right, as my wife was delighted…🙏
Presentation, packaging and delivery spot on
Keep up the good work guys 💪💪
May 22, 2024
Reply from Jane Packer
Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you and your wife liked the bouquet and the service we offer. We hope that we can repeat this in the future!
Many thanks again.
The Jane Packer Team
Always great service and flowers from…
Always great service and flowers from Jane packer ‼️
April 29, 2024
Sadly Quality of flowers was poor
April 16, 2024
Reply from Jane Packer
Dear Jo,
Thanks for taking the time and trouble to leave us your feedback. We're really sorry that you felt the flowers you ordered were of poor quality. We pride ourselves in providing the best quality flowers and bouquet design, so are equally disappointed if this was not the case this time.
Our customer service team will be in touch with you to discuss this further and hopefully restore your faith in our service.
Thanks again for your feedback,
Kind regards,
The Jane Packer Team
Packer packs a punch!
Constant attention to detail, and great creative floral designs
The people - they're charming
Consistently going the extra mile to delight the customer
Er, that's it.
April 9, 2024
Beautiful flowers exactly as I…
Beautiful flowers exactly as I ordered. Delivered as a Birthday gift. So reliable especially as they were sent to London and ordered from Kuala Lumpur Malaysia. I have used Jane Packer for many years and they have never let me down. Thank you
March 26, 2024
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