Japan Candy Store Reviews 

Update: Japan Candy Shop delivered half of my order completely melted, so I requested a refund for the items that were still yet to ship after a month. A week later, PayPal emailed to let me know that the refund failed. I contacted them again, and they offered to refund the entire amount, but this refund also bounced. Eventually got half of my money back through paypal disputes. Avoid this store at all costs.

This shop needs to warn customers that they're experiencing shipping issues due to tariffs. On the website it states a 1-2 week delivery time, but the items I ordered a month ago are either still in transit or haven't even shipped yet. Given the items that shipped immediately are going to take a month to arrive, that means the second half of my shipment will likely be over 2 months. Not great when dealing with food items.

Edit 8/27:
As the company replied here, 4 out of 14 items arrived yesterday. Arrived items were all expired.
When I told them, they said "they were not expired when we shipped them."

First time worked out great, I received my order, no problem.
However, the second time I've used them, it's been problematic.
I ordered on July 27, and i have not received a single item. The support is abysmal - they sit on the email until you send a followup email, and the response I received was generic "thanks for your patience, we are moving warehouses, will ship as soon as we are ready." This was at 2 weeks after the order, and I did not even know that the warehouse was being moved.
According to TrustPilot reviews, they have been moving warehouses for close to 6 months. That's fine, I understand that it could take sometime. However, what I dont understand is their communication as a company. It is not that difficult to put up a banner on the website to inform customers that there will be a significant delay due to the warehouse move, and indicate how long they anticipate for shipping out the item due to the move.
I'm still waiting for the support to answer back my email I sent couple of days ago about expected timeline on the shipping - if they don't reply back by next week, I will start a charge back on my cc. I definitely no longer recommend this business.

great experience

Everything i ordered came in perfect condition, it was fun to makr and delicious!

I use Japan candy store for umaibo, however I am still waiting on my first order. I’ve ordered twice from them and it’s been roughly 2 weeks since I first ordered from them. My first purchase should be arriving any day now, slightly frustrating haha hoping it’ll arrive soon!

I like how shipping was fast and that my questions were answered.

Love the packaging!! Great care put into every shipping

I STILL have not yet had the luxury of trying one of the Japan Candy Boxes so I am YET AGAIN rentering the sweepstakes & I am REALLY HOPING to win this time so I can FINALLY try these/this product for free & without having to pay for a subscription for it to try it!!!!!!

great place to get fun and interesting japanese candy would definitely recommend if your interested in new things from japan

I've been ordering goodies from Japan Candy Store for the last couple of years. I've loved everything I've gotten and will continue to purchase more things to try.

I made a $50 order of 9 items on June 23. According to their website, delivery takes 4-5 days. 6 weeks later, I've only received 3 items. After reaching out 3 times, the company finally responded that they had to move their warehouse to Japan (it would have been nice to be warned about this delay when I made the order for a July birthday present). On July 10, they assured me the rest of my order would be "shipped soon." On July 22 they said the same. Now it's August 8... and no shipment or rumor of a shipment. At this point I'd be thrilled with a refund.

I've ordered from Japan Candy Store a few times now, treats always came in great condition, nothing broken or anything. I also got this cute little thank you card and standee toy who I love and now sits in my room with my tea set ^_^ Ive only had to talk to customer service once and they were super nice and supportive, I totally recommend them!

All their stuff looks so yummy! Cannot wait to try.

Great selection, fast shipping. Would order again!

I ordered miscellaneous snacks for valentines day for my partner and he loved it!! The quality is great and you can tell the company cares about each order!

Always has wide selection of good quality products, and they always deliver in good condition. I’ve only had to contact their customer service once and they responded super promptly and were very kind and professional. Will absolutely order from them again (and again. And again. And again)

I loveeee this store, i love the variety of things they have, fully recommend.

Love everything, but especially the pocky sticks....My whole family loves them, as well as my grandsons

Best candy and super quick delivery!