I was disappointed when my parcel couldn’t be delivered due to damage, the disappointment was due to me having to chase the courier to find this out. However, once informed of the issue, I had an imme... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Stacking coloured chunky wooden discs on a pole. Amazing toy for my little neighbour - gorgeously made in wood and painted in vibrant colours. It is very engaging and teaches so many things through t... See more
Company replied
Ordering is very easy and delivery does not take long to arrive. When the parcel comes it is so beautifully wrapped you feel you don’t want to open it! When you do you find the most amazing wooden toy... See more
Company replied
Delivered on time, really nicely packaged, little signed hand packed card was a nice touch. Bought dominoes set as a gift, really decent quality and weight. Recipient delighted, Dominoes are also in... See more
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Company details
Written by the company
Jaques of London was founded in 1795 to bring joy to people’s lives. Still family owned and currently in their 8th generation, they have a passion for making learning fun for all children. They're the oldest games company and sports manufacturer in the world and are well-known as the inventors of many popular games such as Croquet, Ping Pong, Snakes and Ladders, Ludo, Tiddledy Winks, The Staunton Chess Set, Happy Families, Snap and many more.
Contact info
House of Jaques, Enterprise Hose Block 7, Enterprise Way, TN8 6HF, Edenbridge, Kent, United Kingdom
- gameon@jaques.co.uk
- www.jaqueslondon.co.uk
4.4
Excellent
23K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent kids gifts
I have now shopped quite a few times here for gifts and the quality, price range, delivery time, wrapping and customer service has always been excellent!! Every gifts given has been received with lots of enthusiasm and always get high praises. I'd definitely recommend Jacques of London anytime!!
February 21, 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your kind words and for choosing Jaques of London time and again for your gifts. It’s wonderful to hear they’ve been received with such enthusiasm. We’re also so pleased our signature packaging has helped make each gift feel that little bit more special!
We’d love to welcome you back again whenever you’re next choosing a present.
Kind regards,
Jaques of London Customer Service Team
easy to order a beautiful crafted game.
easy to order a beautiful crafted game.
only let down by poor carriers, lost parcel. quickly resolved by Jaques. would use again
February 24, 2026
Unprompted review
Reply from Jaques of London
Thank you for your review. We’re sorry your parcel was lost in transit, but we’re really pleased we could resolve things quickly for you. It’s lovely to hear you were happy with your game and found the ordering process straightforward.
We’d be delighted to welcome you back again whenever you’re ready to shop with us.
Kind regards,
Jaques of London Customer Service Team
Superb service
Superb service, product innovation and presentarion. Beautifully wrapped. Gave my gift yesterday. Well received.
February 26, 2026
Unprompted review
Reply from Jaques of London
Thank you for your lovely review. We’re so pleased to hear you were happy with the service and that the gift was so well received. It’s also wonderful to know our signature packaging made a great impression!
We’d be delighted to welcome you back again whenever you’re next choosing a gift.
Kind regards,
Jaques of London Customer Service Team
First time, but not last time, buyer
What an absolute treat.
I ordered Mexican train dominoes. Not only were they on sale but they were dispatched the next day and arrived so beautifully packaged that I almost didn't want to open them.
They were packaged in a tin which was inside a brown box with a beautiful insert with a note saying hand packed by Phoeboe. The brown box was wrapped in a lovely bow.
It's so special to receive something so personalised in this day and age.
Highly recommend Jaques.
March 6, 2026
Unprompted review
Reply from Jaques of London
Thank you so much for such a kind review. We’re delighted to hear how much you enjoyed your Mexican Train Dominoes and that the presentation made the experience feel extra special. Our team takes great care with every order, so it’s wonderful to know the personal touches and our signature packaging were appreciated.
We’d be delighted to welcome you back again and look forward to you shopping with us in the future.
Kind regards,
Jaques of London Customer Service Team
A lovely item for my granddaughter
A lovely item for my granddaughter, excellent quality. Thank you
February 23, 2026
Reply from Jaques of London
Thank you for your lovely review. We’re so pleased to hear the toy has been a special gift for your granddaughter and that the quality stood out to you.
We’d be delighted to welcome you back again whenever you’re next choosing something for her.
Kind regards,
Jaques of London Customer Service Team
Excellent
Excellent. First thing grandson goes to when visiting. Quality product, beautifully packaged. Ideal present.
March 4, 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely review. It really makes us smile to hear your grandson goes straight to his Jaques of London toy when he visits. We’re also glad our signature packaging added to the experience!
We’d love to welcome you back again whenever you’re next choosing a gift.
Kind regards,
Jaques of London Customer Service Team
Lovely present
I ordered the Farm Yard Tales Craft Kit. It’s fantastic and was so nicely packaged. Excellent customer service.
March 3, 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your lovely feedback. We’re really pleased the Farm Yard Tales Craft Kit went down well and that you enjoyed the presentation in our signature packaging. It’s also great to hear you had a positive experience with our team.
We’d love to welcome you back again whenever you’re next choosing something new.
Kind regards,
Jaques of London Customer Service Team
Well made and great quality
Well made, beautifully packaged and real quality. Very good value.
February 18, 2026
Unprompted review
Reply from Jaques of London
Thank you for your lovely review. We’re so pleased you were happy with the quality and that our signature packaging made a great impression. It’s always wonderful to know our toys feel special when they arrive.
We’d love to welcome you back again whenever you’re next shopping with us.
Kind regards,
Jaques of London Customer Service Team
Great website
Easy ordering. Great website
Lovely made wooden toys. Very pleased with everything I have ordered
February 3, 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your kind review. We’re really pleased you found the website easy to use and that you’ve been happy with everything you’ve ordered. It’s always great to hear when the whole experience feels straightforward and enjoyable.
We’d be delighted to welcome you back again whenever you’re ready to shop with us.
Kind regards,
Jaques of London Customer Service Team
Great products let down by Evri
Products are 5*. Evri delivery is zero. Got the notification that “package is with us” with no update or delivery day for two days. Notice said they would make three attempts. Then package delivered without warning while I was away and left outside in the rain. Not worth the hassle. Shame, because I would love to buy more.
February 12, 2026
Unprompted review
Reply from Jaques of London
Thank you for your review and for your kind comments about our products. We are very pleased to hear you were happy with them, but we are truly sorry to hear about your delivery experience. We completely understand how frustrating it must have been to receive unexpected delivery updates and to have your parcel left outside.
At checkout, customers are able to choose from a selection of couriers, and Evri is never our only delivery option. We appreciate that experiences can vary depending on local areas. While many customers have very positive experiences with Evri, we do understand that this is not always the case, which is why we aim to provide choice wherever possible.
We are sorry that this experience has put you off ordering again, as we would love to welcome you back in the future. If you would like to discuss this further, please do contact us at gameon@jaqueslondon.co.uk.
Kind regards,
Jaques of London Customer Service Team
Reply from Jaques of London
Thank you so much for your lovely feedback. We’re so pleased to hear the gifts were well received and made a great impression.
We’d be delighted to welcome you back again whenever you’re next choosing something special.
Kind regards,
Jaques of London Customer Service Team
My Granddaughter loves them to play in…
My Granddaughter loves them to play in her kitchen, so real likes to go shopping.
Excellent role play.
February 23, 2026
Reply from Jaques of London
Thank you so much for your review. It’s lovely to hear your granddaughter is enjoying her Jaques toy and making the most of her playtime. Hearing that our toys are part of those moments really means a lot to us.
We’d be delighted to welcome you back again whenever you’re next choosing something new.
Kind regards,
Jaques of London Customer Service Team
Good quality
February 23, 2026
Reply from Jaques of London
Thank you for your review. We’re so pleased to hear you were happy with the quality of your product!
We’d be delighted to welcome you back again soon.
Kind regards,
Jaques of London Customer Service Team
Reply from Jaques of London
Thank you for your review. We’re really glad everything arrived quickly and that you were pleased with the toys. It’s also lovely to know our signature packaging was appreciated!
We hope to welcome you back again soon.
Kind regards,
Jaques of London Customer Service Team
Problem with the website .
Problem with the website .
Despite entering delivery address - different to billing address - the system defaults to billing same as delivery.
Noticed this straight away - contacted customer “service” straight away .
Got very unhelpful “service” , the result being my granddaughter did not get her birthday present.
February 19, 2026
Unprompted review
Reply from Jaques of London
Thank you for your feedback. I am very sorry to hear how upsetting this situation was, especially as it meant your granddaughter did not receive her birthday present. We completely understand how disappointing that must have been.
Having looked into this, our website does not automatically overwrite the shipping address with the billing address. In some cases, if a saved address feature is being used within your browser, it can auto populate fields and replace the shipping details. This function sits within the browser itself rather than our website.
Once an order has been processed by our warehouse team, it is unfortunately not possible to amend the delivery address. Our warehouse operates on different hours to our customer service team, and by the time your email was seen, the order had already been processed.
We are sorry again for the frustration caused and appreciate you taking the time to share your experience. If you would like to discuss this further, please do contact us at gameon@jaqueslondon.co.uk.
Kind regards,
Jaques of London Customer Service Team
Innovative Designs
Great innovations in there designs, loved by parents and grandchildren- thank you.
February 18, 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your kind review. It’s really lovely to hear that our designs have been enjoyed by both parents and grandchildren. Comments like yours genuinely mean a lot to us, so thank you for taking the time to share.
We hope to welcome you back again soon.
Kind regards,
Jaques of London Customer Service Team
Fantastic quality
I was so impressed with the presentation and quality of the package. I would definitely recommend.
February 4, 2026
Unprompted review
Reply from Jaques of London
Thank you for your lovely review. It’s so nice to hear that the quality and presentation stood out to you, especially our signature packaging.
We’d be delighted to welcome you back again soon!
Kind regards,
Jaques of London Customer Service Team
Superb toys
Fantastic company with a great ethic towards children’s games & traditional play. Limiting screen time & bringing joy to the whole family!
February 16, 2026
Unprompted review
Reply from Jaques of London
Thank you so much for your wonderful review. It means a great deal to hear that our toys and games are helping to encourage traditional play and bring the family together. Comments like yours are exactly why we do what we do!
We hope to welcome you back again soon and look forward to you shopping with us in the future.
Kind regards,
Jaques of London Customer Service Team
Brilliant company
Purchased a toy of Amazon which unfortunately had some letters faulty, contacted Jaques of London and they resolved straight away. Excellent customer service and products.
January 30, 2026
Unprompted review
Reply from Jaques of London
Thank you for your kind review. We’re sorry to hear there was a problem with your toy, but we’re pleased we could resolve it quickly for you. It’s important to us that any concerns are handled promptly and with care, so we’re grateful you took the time to share your experience.
We’d be delighted to welcome you back again whenever you’re ready to shop with us.
Kind regards,
Jaques of London Customer Service Team
Love this little wooden doggie
Love it!
Cutie little doggie with wiggly tail.
My grandson loves "oscar" already!
February 13, 2026
Unprompted review
Reply from Jaques of London
Thank you for your kind review. We’re so pleased to hear Dolly the Dachshund has already found a special place with your grandson, and what a lovely name he has chosen. It’s always a joy to know our toys become part of the family so quickly.
We’d love to welcome you back again and hope you enjoy shopping with us in the future.
Kind regards,
Jaques of London Customer Service Team
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