I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I... See more
Company replied
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See what reviewers are saying
Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... See more
Company replied
Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... See more
Company replied
We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... See more
Company replied
Company details
Written by the company
JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
Contact info
Unit 2 Enterprise Way, S75 3DZ, Tankersley, United Kingdom
- 01283554197
- info@jbkind.com
- www.jbkind.com
4.3
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SUPERSTAR SARAH CRESSWELL!
Sarah Cresswell in the sales office is an absolute credit to your company!
Sarah went above and beyond to help me today very friendly staff member
5* service! will be ordering all future orders for our clients at Benchmarx Kitchens Carlisle from her! :)
Jen
March 27, 2024
Unprompted review
Reply from JB Kind Doors
Dear Jen
Thank you so much for taking the time to leave us a 5 star review and for your lovely comments about Sarah.
Your kind words have been passed on and we look forward to helping you again in the future.
Kind regards
The JB Kind Doors team
Positive experience
Door came a day early but luckily I was in. Delivery driver very friendly. Good quality nicer etching than other brands.
March 26, 2024
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to leave us a review, it is much appreciated.
We're pleased to hear that you are happy with your door and our driver's service.
Kind regards
The JB Kind Doors team
Excellent service very nice man that…
Excellent service very nice man that delivered the door thank you
March 22, 2024
Unprompted review
Reply from JB Kind Doors
Dear Sara
Thank you so much for taking the time to leave us a 5 star review.
We're pleased to hear that you are happy with your door and our delivery service.
Kind regards
The JB Kind Doors team
Absolute shambles of a conpany
Was promised a delivery in 3-7 days. Didn't even receive a dispatch message until the 9th day. The delivery was scheduled for Monday but on Sunday night they sent me another text message saying it was booked for Wednesday. Absolute shambolic company and I won't be buying their products from any supplier again.
Making sure it doesn't happen again is shocking. I'm now out of pocket after having to let someone down due to your incompetence at something as simple as scheduling in a delivery. Not to mention the door you delivered was chipped and in poor condotion
March 17, 2024
Unprompted review
Reply from JB Kind Doors
Dear Josh
We are sorry to hear that you have had a negative experience purchasing a JB Kind product.
We are aware of your query and can only apologise for the incorrect delivery message you received initially. This is something that we are investigating to ensure that it does not happen again in the future.
Kind regards
The JB Kind team
Great service
Great service. Lots of communication and was helpful on delivery. Overall I'd recommend
March 13, 2024
Unprompted review
Reply from JB Kind Doors
Dear Brad
Thank you very much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with our service.
Kind regards
The JB Kind Doors team
Ordered via Wayfair
Ordered via Wayfair, order apparently went astray. Wayfair communication only via WhatsApp, that's crap why can't they talk to their customers! Over a week late caused a load of grief. Door quality fine.
March 11, 2024
Unprompted review
Reply from JB Kind Doors
Dear Mark
We are sorry to hear about your negative experience with regards to the purchase of one of our products via Wayfair. We can ensure you that your feedback will be passed on.
Kind regards
The JB Kind Doors team
Good company
Door arrived in good time with good communications throughout the morning on delivery. Delivery driver was pleasant. Looks like a good solid wooden gate. Not on the fence yet so can comment further but would definitely use the company again.
March 8, 2024
Unprompted review
Reply from JB Kind Doors
Dear Scotty
Thank you so much for taking the time to leave us a 5 star review.
We're pleased to hear that you are happy with your gate and our delivery service.
Kind regards
The JB Kind Doors team
Absolutely amazing
Absolutely amazing, swift and accommodating. Thank you very much guys.
March 6, 2024
Unprompted review
Reply from JB Kind Doors
Dear RenLuk
Thank you so much for taking the time to leave us a 5 star review.
We're pleased to hear that you are happy with your doors and our delivery service.
Kind regards
The JB Kind Doors team
Efficient and pleasant company
I have used JB Kind for several projects and always found them very efficient and especially if you need doors in bespoke sizes.
Their delivery service is excellent too with good communication prior to delivery so you don’t have to have someone wait around all day.
March 6, 2024
Unprompted review
Reply from JB Kind Doors
Dear Tim
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that we've been able to help you with a number of projects and that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Great company to deal with
Great company to deal with. We actually ordered through Door Giant but they came from JB Kind. The transport department were particularly helpful.
February 29, 2024
Unprompted review
Reply from JB Kind Doors
Dear Liz
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with your doors and that our transport department did a great job.
Kind regards
The JB Kind Doors team
Delivery within window advise
Delivery within window advise
People who delivered took door to site for me nice guys thank you.
Unpacked 'Aria Primed Door' looked good being used for a Barn Door not fitted yet taking time as do not want to mess up (DIY pensioner)
February 20, 2024
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that your delivery went smoothly. If you are happy to share a photo of the Aria door when fitted, we’d love to see it – please email us at info@jbkind.com.
Kind regards
The JB Kind Doors team
The company were very accommodating…
The company were very accommodating showing us around their showroom. They gave excellent advice and the ordering & delivery were easy and smoothly executed
January 18, 2024
Unprompted review
Reply from JB Kind Doors
Dear Terry
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you found a visit to our Showroom beneficial and that everything went smoothly with your order and delivery.
Kind regards
The JB Kind Doors team
Looks to be a good quality product
Looks to be a good quality product
Delivered within time slot
Very friendly driver Very polite.
February 12, 2024
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Quick easy delivery
Quick easy delivery, driver was great, brilliant communication while waiting to be delivered
February 12, 2024
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Reply from JB Kind Doors
Dear Catrin
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’ll be sure to pass your feedback onto the delivery driver concerned.
Kind regards
The JB Kind Doors team
2x t&g doors Good quality product
Good quality product
Delivered within time slot
Very friendly driver Very polite
Would certainly recommend 👌
February 5, 2024
Unprompted review
Reply from JB Kind Doors
Dear Walter
Thank you for taking the time to leave us a 5 star review.
We’re pleased to hear that you are happy with your doors and our service.
We’ll be sure to pass your feedback onto the driver concerned.
Kind regards
The JB Kind Doors team
Very pleased
Very pleased, quick delivery and very helpful on the phone. Thank you
February 5, 2024
Unprompted review
Reply from JB Kind Doors
Dear Mr Harris
Thank you for taking the time to leave us a 5 star review, it is very much appreciated.
It is good to hear that you are happy with our service.
Kind regards
The JB Kind Doors team
Door compliance and installation.
The service from Toolstation was simple and delivered on time. The company supplying the door for Toolstation to distribute should have simply access to installation details and limitations to what can be done to the door! Ie how much material tolerances can be removed! And simply being able to down load the certification certificate like I can from other suppliers. I emailed the company asking for this and no reply which was disappointing considering this should be a must to provide evidence of the door I have chosen to use.
January 31, 2024
Unprompted review
Reply from JB Kind Doors
Dear Steven
Thank you for your review.
We pride ourselves in always responding to requests for product information. Unfortunately, your specific enquiry does not recall any memory with our customer services team.
We have a duty and desire to provide information on trimming allowances, installation instructions, as well as the relevant certification.
If you could please e-mail info@jbkind.com with details of your order, we will liaise with Toolstation to ensure that all information required is provided.
Kind regards
The JB Kind Doors team
JB Kind doors
Received door a few days after being told out of stock which was a pleasant surprise.Was kept informed throughout
process.Delivery was well within time given and driver was really helpful.Door undamaged but a bit more protection would have made me a happier.
Door still to be hung,along with others,as
joiner is first class and so very busy.
Happy with quality of door and service provided.
January 24, 2024
Unprompted review
Reply from JB Kind Doors
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Serpelle door, great service
Review
One week ago these Sepelle doors were supplied by JW. Champion. They were delivered today by Rob Winson who was very helpful and pleasant.
Terry at JB Kind Doors Ltd set up the order.
Everyone I have delt with 10/10!
I have cancelled my order with my local Builders merchant, order placed 3 months ago! Highly recommend these two companies. Thank you JB Kind Doors, highly recommended!
January 18, 2024
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to leave us a 5 star review, it much appreciated.
We’re pleased to hear that you are happy with your doors and our service.
We’ll be sure to pass your feedback onto our driver Rob.
Kind regards
The JB Kind Doors team
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