Well, waxing isn't painless. But comparatively, this wax is less painful while still being effective? I'm still a beginner so I have not gotten perfect results, and that one is on me, but I will be or... See more
Company replied
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Review summary
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I tried Jelly Wax around 2 years ago for the first time. Unlike many other waxing brands/techniques that i’ve tried, Jelly Wax is easy to use, reliable, and superrr gentle which is a game changer for... See more
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The product arrived incredibly fast and I was very very happy with the quality. I did a lot of research before making this decision to purchase a hard wax warmer and Jelly Wax constantly was recomme... See more
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The package came quick and although I struggled for whatever reason with glitches stating certain items couldn’t ship to DC. When I finally got the order through I forgot to click for the qualifying... See more
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Company details
Written by the company
Welcome to Jelly Wax's Trustpilot page. We're all about redefining your waxing experience, making it as smooth as the skin you're about to unveil. 🌟 Why choose us? We're not just another waxing brand; we're a community. A community that values empowerment, affordability, and, most importantly, YOU. We're committed to delivering salon-quality results right in the comfort of your home. 🏡 But don't just take our word for it! Check out what our fabulous Jelly Wax family has to say. Your feedback helps us grow, innovate, and deliver the best waxing experience possible. So go ahead, share your thoughts, and let's make beauty routines a little less routine. 💖 With all the love and good vibes, The Jelly Wax Team
Contact info
3571 Far West Blvd Suite #3447, 78731, Austin, United States
- info@jellywax.co
- www.jellywax.co
4.5
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Great Wax. Slow Ship
The wax itself is absolutely wonderful! It works a charm and isnt super messy or annoying to work with. The wax pot is also super nice and works great. My only complaint was the very long shipping wait, as I had gotten an email that my order was confirmed, then supposedly shipped 3-5 day later, but hadn't gotten to me for almost another 2 weeks which was longer than the said shipment time. Overall though I love everything else and will continue to bu Jelly Wax!
September 4, 2023
Reply from Jelly Wax
Hi Christina! Thank you so much for bearing with us through this whole process!
This wax is amazing
This wax is amazing. It is efficient and doesn’t get overly hot. Very skin friendly. The only thing I didn’t like was that it was scented but I just don’t like scented things. At least the scent was pleasant and not overwhelming. The pink wax is so cute and it shimmers. I can’t wait to order again.
September 4, 2023
Reply from Jelly Wax
Hi Pri! Thank you for your feedback! Hannah just released unscented refill bags if you'd like to check! :)
mine might be defective
mine might be defective, the light doesnt stay on so it looks like its off but in reality its on. i thought this would be easier to use since everything is in the kit, but now im not sure. there’s a learning curve to the temperature process.
September 1, 2023
Reply from Jelly Wax
Hi! I'm so sorry about this! Please send us an e-mail at info@jellywax.co and we can get you a replacement asap!
Totally recommend, especially for beginners
Honestly wasn't too sure what to expect, but the kit was super easy to use and the process was a lot less painful than expected. Don't think I'll be going back to shaving anytime soon :)
September 16, 2023
Unprompted review
Reply from Jelly Wax
Hi Pooneh!! Thanks so much for your kind words! We're glad that you made the switch to waxing!
Reply from Jelly Wax
Hi Beverly! Thank you so much for leaving us a review! I definitely understand where you're coming from and I'm so sorry for the slow transit times. I just posted an update video on why this happened:
https://www.tiktok.com/@jellywax/video/7279056173687377195
In the future this won't be an issue! Thank you so much again, and I'm glad to hear that was the only issue!
Definitely gonna be a repeat customer!
Very happy with the product! I tried to leave a review on the TikTok shop but it wouldn’t let me. The customer service was amazing and very quick with the response. I am 100% gonna order again!
September 7, 2023
Unprompted review
Reply from Jelly Wax
Hi Hailey! Thank you so much for leaving such kind feedback!! I've been having my fair share of troubles with tiktok, so I appreciate you finding a way to leave a review regardless! Thank you again!
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