Jetline Cruise 

The confirmation took a long while to come through.
Alan was able to obtain/offer a very competitive price very quickly.

I have been with this company several times and found them efficient and courteous.

I have used Jetline before so am a returning customer.
The pre booking experience has been excellent. Where I had an issues with them before, and I hope processes have been improved, is in the use of 3rd party suppliers. By this I mean when you book a package ie cruise and stay and the company are reliant on third party suppliers for pick up and transport to airports or cruise terminals. This has let us down previously and caused much communication between our party and Jetline to get reimbursement. It was resolved amicably in the end to the companies credit.
I note they are still using Beds On Line for 3rd party transfers but I am trusting them that learning points have been put in place and will not be a problem when we go to the States.
On a positive note the itineraries they put together are very imaginative and represent good value for money.

Hotels that we were allocated in Quebec city Canada and NY city were in great locations as part of the itinerary that Keith White put together for us as a package deal with cruise.
This itinerary was great 3nights pre cruise in the Claredon hotel 🏨 in Quebec was perfect nice clean rooms and right in the main area for exploring the town.
The hotel in NY The Hendricks was everything you could wish for 4 days Hotel located only 10 minutes from Times Square and Bryant Park and many other attractions.Hotel staff very helpful and friendly lovely restaurant and roof top bar 🍸. The rooms were cleaned every day and were a good size we had a fantastic view from our bedroom the Empire state building .
The cruise ship NCL Sky is tired and needs some cosmetic work done on it but the ports from Quebec to NY was enjoyable .
Once again I would like to thank Keith White a true ambassador for Jetline cruises.

Emma Burton flies the flag for this company. She couldn't have been more helpful in rebooking for us down to the details of room choice. Thanks so much to her. Exceptional service

Ease of use and politeness/professionalism of Imran who dealt with our booking.

Deepika was really helpful, very professional and efficient enabling us to make a booking straightaway. Thank you.

Emma was fantastic, responded to all of our questions ( and we had a lot of them!) really quickly and fully, she provided us with a number of alternative options for hotels and flights, to help us get exactly the arrangements we wanted. All booked and ready to go next year and know Emma is still there to help us if we need her!

The booking agent Imran was very helpful but forms for me to fill in were not in plain English who are now metric!!

Everything regarding the cruise holiday booking was very clear and straightforward and given by very knowledgable staff.

Helpful and knowledgeable staff who made the booking experience seamless. No problems at all.

What a fantastic deal we had put together for us hotels transfers and cruise amazing .
We flew out from BHX on 7th September and stayed 5 nights with our friends in Montreal Canada and then they drove us to our beautiful hotel .The Claredon which we stayed in was very clean and the location was perfect for everthing being local, plenty of interesting places to see and restaurants for dining . We had transfers from our hotel and was pleasantly surprised because 48 hrs we received confirmation from taxi company giving us details of car reg and model and our drivers name and time for pick up to cruise port .Taxi arrived on time and took us to Quebec port for us to board NCL Sky to New York. After a lovely cruise we disembarked in New York our driver had already contacted us and picked us up on time .We arrived at our splendid Hotel Hendricks on West 38th Street perfect for us to put our plans in to action .This hotel has wonderful staff and they are so helpful we arrived early to check in to our room but this was no problem for the hotel to let us store our luggage while we looked around New York as we was only 10 minutes from New Times Square (Awesome) .On arriving back to our hotel our rooms was ready we was on the 23rd floor and what a view Empire state building mind blowing. The rooms are very contemporary and very clean large tv on wall and good sized bathroom with walk in shower very up to date. The hotel has a nice restaurant Isla on the ground level that serves great choice of meals at fair prices and the roof top bar Daintree serves drinks and snacks. Just be prepared for corporate meeting as these rooms are used for their private functions at times .But all is not lost as we found out there is a level above that has a outside bar with stunning views of New York City .So this hotel gives you everthing to make your vacation perfect we had the best time ever and will certainly go back to this hotel.
Would like to give a Big thank you to cruise consultant Keith White you never let us down that's why we and our friends have already booked other cruises for the future with you So in our eyes you are a true ambassador for Jetline /cruises Holidays .
Also not forgetting Gemma who contacted us by phone she had been notified that our connecting flight had been cancelled and tried to re arrange them .Gemma was really helpful

Very helpful, fully explained everything as this was our first cruise holiday booking, and provided everything we needed to know

Very efficient response with a professional persona

The service was excellent! Having had an extremely poor service from p & o, who cancelled our cruise two days before we were due to sail, we were obviously very anxious but both representatives I spoke to couldn’t have been more helpful. They even arranged a conference call with Princess to help relieve my anxiety at traveling in a wheelchair. Outstanding service!

Jerry was an absolute excellent point of contact for us: informative, friendly, professional and very helpful. He made the whole experience very smooth and easy

Just got back from trip to Lake Garda, followed by 10 night cruise then 2 nights finish in Venice. All booked through this company. Up until we got back to Venice everything was going like clockwork. However, when we went to check into out hotel in Venice our room had been cancelled. Called and spoke to a person called Gemma. I was understandably upset and angry and her words were " calm down or I put the phone down as it wasn't their fault". Yes it was your fault as you were our booking agent. She eventually found us another hotel but I have to say I wouldn't have put my dogs in there. It was horrible and disgusting. (have taken pictures) Only we didn't have a choice as it was now early evening. Then I had notification that our transport to Marco Polo airport had been cancelled so that needed sorting too. Wasn't even sure if we were going to get back to airport ok. We got very friendly with another couple who had booked this trip too and the same thing happened to them. Their room was cancelled prior to arriving. Would NOT recommend this company

I would’ve given this 5 stars but I sent an email query and despite it being acknowledged and a promise to respond within 72 hours it has been since 10/9 with no reply. Not impressed with the so called “customer service” clearly no service had been given.

Really helpful, on the ball. Friendly and competitive prices