Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... See more
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Review summary
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Reviews shaping this summary
I absolutely love JewelleryBox because I have never been disappointed. I adore the rings, bracelets, and earrings that I’ve got from them. As someone who is allergic to much of the metals used in jewe... See more
Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... See more
Ordered from Jewellerybox on numerous occassion.Love that there is a wide range of jewellery options to choose from ....the site is super easy to navigate & delivery is very quick ! Never had any iss... See more
Company details
Written by the company
We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.
Contact info
Unit 3, 151-161 Tunnel Avenue, SE100PW, London, United Kingdom
- 02033974169
- hello@jewellerybox.co.uk
- www.jewellerybox.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I wanted to share my experience with a…
I wanted to share my experience with a recent order I placed. I was quite disappointed to receive my item in a small packet, especially considering I paid over £100 for it. The quality of the bracelet was not up to my expectations, and the finishing was lacking. I had intended to gift it, but unfortunately, it didn't meet the standards I had hoped for.I believe it's important for companies to be aware of customer experiences.
January 6, 2025
Unprompted review
Reply from jewellerybox.co.uk
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise that the bracelet did not meet your expectations, particularly concerning the packaging and finishing. We understand your disappointment, especially as it was intended as a gift. We take regular photographs of all of our items to make sure the stock accurately reflects the image online and include a detailed description of the item with specifications and packaging to make sure you are buying a suitable item. We strive to ensure all our pieces reflect the quality and craftsmanship we pride ourselves on, and it's disheartening to learn we fell short in this instance. Please be assured that our customer service team has been in contact to offer a resolution for this matter, and we hope to have the opportunity to restore your faith in our jewellery.
Lovely little stud diamond earrings…
Lovely little stud diamond earrings at a decent and not silly price either . Very fast postage and beautifully presented . This shop are great for gifts too without breaking the bank !
December 20, 2024
Unprompted review
I am satisfied with overall service and products!
I've previously bought few jewellery items from this company and I was very satisfied with them. That made me come back and buy other products. You can find a great range of products also available from very cheap prices, they come up with very distinctive wraps and quite prompt delivery! I recommend buying from this shop!!
December 21, 2024
Unprompted review
Brilliant, will use again!
A good website with a great choice of items. I ordered 3 different pairs of sterling silver stud earrings for my granddaughters for Christmas & they are all really lovely, great value for money.
Customer service is brilliant (I decided to change my mind on one pair & returning was fast & easy).
December 20, 2024
Unprompted review
Jewellerybox…
The site has a wide choice of jewellery products, is straightforward to use, delivery service is prompt.
December 17, 2024
Unprompted review
I received what i wanted and more.
I received what i wanted and more.
I was pleasantly surprised by the jewellery because it looked better than expected. I engraved it with my favourite words and it was professionally done. Buy with confidence if you like what you see.
December 5, 2024
Unprompted review
Beautiful crucifix & chain
The website was easy to use, very quick turnaround & delivery. Crucifix was lovely, robust & good size, the chain is beautiful.
December 18, 2024
Unprompted review
Well made jewellery
Very prompt delivery, and the earrings are beautifully made and packaged. Exactly what I was looking for.
December 2, 2024
Unprompted review
Good-price and appearance Bad-packaging
Good price and nice looking simple 9ct gold chain. Disappointed with the 'GoldLuxe' jewellery box i'd paid extra for though. I wasn't expecting the world for just under four quid but i was expecting better than a flimsy plain white cardoard box. I'm going to need to go out and buy a jewellery box for the chain as i'd be embarassed to hand this one over as a gift. That and the fact that the chain was rolling around unsecure in a small clear pvc bag. It has taken me half an hour to undo the resulting two knots from the chain.
December 19, 2024
Unprompted review
Reply from jewellerybox.co.uk
Thank you for your feedback, and we're really sorry to hear that you are disappointed with the boxes. We think these are a great addition to our product range. We take pride in packaging our products in the best way possible so I apologise if this was not the case, Our company's ethos is to be as environmentally friendly as possible and give back to the environment, which is why all our packaging is made from recycled materials. Really sorry to hear your chain became tangled in transit! We finding keeping chains in their plastic baggies helps them to not get tangled in the post. Please reach out to our friendly customer service team who would be happy to assist you in a replacment or exchange. Have a lovely Christmas :)
Good prices
What ever i have bought from jewelry box has always been a pleasure to receive. And the prices are very good.
December 19, 2024
Unprompted review
Went to place an order today
Went to place an order today, but it will only let me do it with Shopify, which I’ve used once in my life now follows me everywhere I go for no reason. There are no other options. Unless you wanna use a different email address than the one I used for my account with this store.
December 17, 2024
Unprompted review
Excellent selection, delivery and servive ❤️
I order from Germany. I have ordered many times and am very satisfied with the goods, the delivery and the service. The selection is very good, the prices are reasonable and I have wonderful pieces of jewelry that I cannot get everywhere.
December 18, 2024
Unprompted review
Ear Studs
Easy to rder,great web site and nicely designed products.Also great value for money
December 11, 2024
Unprompted review
I bought an amethyst necklace for my…
I bought an amethyst necklace for my daughter for Christmas. Simple to order and quick to arrive. I hope she likes it.
November 25, 2024
Unprompted review
Really nice 9ct gold necklace
Really nice 9ct gold necklace, exactly what I have been searching for it’s perfect. I would recommend to anyone to view their collection.
December 13, 2024
Unprompted review
Cheap
Ordered 2 chains and a pair of earrings.
Earrings are fine for a cheap every day option.
Both necklace chains broke within days of wearing them, the chain snapping near the clasp. Contacted customer service and they won't refund unless I return the broken chains which I no longer have and therefore can't do.
Didn't even ask to see photos which I can provide, just flat out no refund but can offer "store credit or replacement" which I refused due to the shoddy product quality.
Given that it looks like the product cost the company pennies on the pound for what they sell them at, not the best customer service I've experienced
December 4, 2024
Unprompted review
Reply from jewellerybox.co.uk
So sorry to hear this Becca, we would not expect this at all. Our friendly customer service team have been in touch, offering both a return for a full refund, replacment or exchange. We are a small business and do ask that all faulty items be returned for inspection to prevent these issue happening again. Unfortunately we are unable to refund binned items, but have offered you credit for the value of the binned item as we value you as a customer. We hope this resolves the issue for you and that you consider giving us another chance in the future!
Great web site
Great web site, no problem getting orders delivered to NZ
November 24, 2024
Unprompted review
Lovely jewellery and prompt delivery
Lovely jewellery and prompt delivery
November 26, 2024
Unprompted review
Great variety of jewellery.
Great variety of jewellery. Great price and excellent postage time. Item was excellent and just as described. Highly recommend them and I will be buying from them again.
November 8, 2024
Unprompted review
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