Jewellery Doctor Reviews 

970
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and the high quality of various jewellery repairs such as resizing and stone replacements. Many people note that cherished items like rings and bracelets are successfully restored to a brilliant and pristine condition. Consumers also highlight the very reasonable prices and the completely transparent quotes provided before undertaking any work. Clients truly appreciate the remarkably quick turnaround times and the helpful step-by-step updates received throughout the entire process. Reviewers would definitely not hesitate to recommend this reliable and professional service to others for future jewellery fixes.

What people talk about most

Service

People report positive experiences with service, highlighting the professional and efficient care provided... See more

Product

Reviewers highlight positive aspects of product quality, noting that repaired rings, bracelets, and necklaces... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are restored to a... See more

Price

Reviewers mention positive feedback about price, consistently highlighting reasonable costs compared to local... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process is smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Jewellery Doctor many times to re-string my Links of London bracelet. Quality craftsmanship I know my item is in safe hands. To me it’s unique from beginning to end. Make contact receive env... See more

Rated 5 out of 5 stars

I had sent my engagement ring to be resized it also needed claws replaced and cleaned. Barry couldn’t have done enough for me , fantastic communication and ensured I received it back before my H... See more

Rated 5 out of 5 stars

I was dubious about sending my Links of London sweetie bracelet for re stringing to the Jewellery Doctors. Rest assured everything was great. The whole process took about a month and my bra... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ This is the second time I’ve used Jewellery Doctor to polish and rhodium-plate our wedding rings, and once again they’ve done an exceptional job. The previous finish lasted a full five yea... See more


Company details

  1. Repair Service

Information provided by various external sources

We repair ALL types of jewellery. Whatever your requirements, our expert team are here to help. Everything you need for your damaged or broken jewellery is carried out in our jewellery workshop by professional repairers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

970 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(970)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to…the return.

Excellent service from start to finish.Felt my gold broken stain was always safe and was returned looking new.Thank you so very much will use you again saved paying for a new/used gold chain that is a rip off.This company get my top marks.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and quality of work

Reasonable price, options for postage. Good communications throughout from when Jewellery Doctor has sent posting envelope through to received, working on item, item being returned. Website easy to navigate.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I am really happy with the repair to my…

I am really happy with the repair to my engagement ring. It was only a 'cheap and cheerful' basic 9ct gold ring with a single CZ stone. Having been worn everyday for the last 44 years (since I was 16!) it has actually lasted very well! Time and wear had meant it needed new claws and the stone replacing. Obviously my ring means a lot to my husband and I and from my first contact with JD I have felt it was in 'good hands'. Their communication with me was excellent. I knew what was going on every step of the way. The repair is fantastic quality, it looks as good as new! Sending and receiving my ring was also straightforward. I genuinely recommend JD to anyone needing a jewellery repair. I felt quite anxious sending my ring in the post but I needn't have. Absolutely first class, thank you.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

I've used this company before so I was confident about the service I'd receive.
They're very trustworthy, efficient & great at their job.
Will use again if needed & would recommend to all.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with the…

Absolutely thrilled with the replacement central opal on my triplet ring-possibly even better than the original I’d lost. Great clear instructions on sending my jewellery and when I needed to pay. I will be using this service in future.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Really good service.

Great very pleased with the repair on my watch it’s been done perfectly but it is slightly small because I took out 10 links before sending it but I’m hoping it will give a bit with wear. Entirely my fault but I think it will be ok it’s feels a bit tight at the end of the day but hopefully it will stretch a bit. A really good service thank you.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer care and quality bracelet repair

So pleased I found this excellent company. My wife’s Links bracelet needed restringing and the process of sending it to them and its subsequent return was amazing. So much customer care and assurances all the way through. Great price too. Cannot fault them

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Used this online shop for repais before ...

Used this online shop for repairs before but it's been a while because the previous repairs have lasted. A chain snapped at the clasp and lost a different stone on a previously repaired ring so sent them off and exactly as before, repaired and returned with no issues exactly as states on the website.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

My ring had been damaged

My ring had been damaged, the setting was knocked off and the stone missing.
Handed in a picture of my ring and it was restored to near enough its original look.
Price was very reasonable and I’m so happy to have my ring back, was given to me by my daughter so holds sentimental value.
Thank you so much and have gained a lifelong customer.
Anyone looking for a jewellery repairer then look no further, brilliant service and price.
Thank you 🙏

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

5 🌟 from me

My 2nd time using Jewellery Doctor and I couldn't be happier with the results. The only thing I would've done differently is clean the links of my Sweetie bracelet before sending it off for repair - but that's on me. Jewellery Doctor communicate very well, including setting expectations, it's 5 🌟 from me.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Links of London repair

I had tried to get my Links of London bracelet restrung locally but the jeweller said they couldn't do it and quoted me a large amount of money to send it to someone who could. I decided to investigate and came across The Jewellery Doctor who were asking a lot less. The reviews were good so I asked for the pre paid envelope and duly sent my bracelet off. Once I had accepted the repair it was very clear what the price would be including the postage. It was at least half what I had been quoted at the local jewellers and I chose the most expensive postage option. The process was simple, the communication was first class and my bracelet was returned in perfect condition. I would not hesitate to use again and recommend to others. Thank you!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic job.

I have used this company on three occasions now. Each time i was so impressed with everything, from the craftmanship, cost, communication. Everything is to a high standard and quick service too. I will use again as needed and highly recommend.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Faultless

A great experience from beginning to end and allowed staggered payment which really helped. Standard of repair was exceptional and you cannot tell it was ever mended. Highly recommend and would use again!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Like new!

Am so pleased with the repair of my necklace this was the last thing my recently deceased partner had bought me and is so special to me when returned it looked like new again i was kept informed allvthe way through the process would highly recommend thie business thankyou

May 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look