Jewellery Doctor Reviews 

969
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and the high quality of various jewellery repairs such as resizing and stone replacements. Many people note that cherished items like rings and bracelets are successfully restored to a brilliant and pristine condition. Consumers also highlight the very reasonable prices and the completely transparent quotes provided before undertaking any work. Clients truly appreciate the remarkably quick turnaround times and the helpful step-by-step updates received throughout the entire process. Reviewers would definitely not hesitate to recommend this reliable and professional service to others for future jewellery fixes.

What people talk about most

Service

People report positive experiences with service, highlighting the professional and efficient care provided... See more

Product

Reviewers highlight positive aspects of product quality, noting that repaired rings, bracelets, and necklaces... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are restored to a... See more

Price

Reviewers mention positive feedback about price, consistently highlighting reasonable costs compared to local... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process is smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Jewellery Doctor many times to re-string my Links of London bracelet. Quality craftsmanship I know my item is in safe hands. To me it’s unique from beginning to end. Make contact receive env... See more

Rated 5 out of 5 stars

I had sent my engagement ring to be resized it also needed claws replaced and cleaned. Barry couldn’t have done enough for me , fantastic communication and ensured I received it back before my H... See more

Rated 5 out of 5 stars

I was dubious about sending my Links of London sweetie bracelet for re stringing to the Jewellery Doctors. Rest assured everything was great. The whole process took about a month and my bra... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ This is the second time I’ve used Jewellery Doctor to polish and rhodium-plate our wedding rings, and once again they’ve done an exceptional job. The previous finish lasted a full five yea... See more


Company details

  1. Repair Service

Information provided by various external sources

We repair ALL types of jewellery. Whatever your requirements, our expert team are here to help. Everything you need for your damaged or broken jewellery is carried out in our jewellery workshop by professional repairers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

969 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(969)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service & communications

Excellent service. Necklace cleaned and missing stone set which looks identical to the others. You’d never know one had been lost. Service was quick and efficient. Regular updates by email of progress. Highly recommend.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

first class customer service

from contacting the company to enquire about repairing my links of london charm bracelet to having it returned like new this company have been superb. Keeping me informed and also holding on to my bracelet until I returned from holiday,they are an excellent company

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, bracelet like new!! Fabulous service and in a really good time frame and thrilled with the jewellery now

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service – I was kept informed throughout the whole process and my ring was returned quickly. It looks absolutely amazing and has never been so shiny. I would highly recommend The Jewellery Doctor.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Jewellery Doctor, AMAZING

I have used Jewellery Doctor, on many occasions now and have found the work to be of a very high standard, and I would certainly recommend them to all of my family and friends. 5***** and above from me.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Jewellery Doctor

So pleased with Jewellery Doctor. Had my Links Sweetie bracelet restrung and repairs made to three earrings. Really clear instructions about posting and clear communications all the way.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

I was dubious about sending my Links of London sweetie bracelet for re stringing to the Jewellery Doctors.
Rest assured everything was great.

The whole process took about a month and my bracelet was returned ready to wear with Royal Mail special delivery post, which wasn’t cheap.

Communication response time was good with detailed emails.

My bracelet is back on my wrist and I am happy with the result.

Thank you Jewellery Doctors

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great! I used Jewellery Doctor recently to mend a broken Links of London sweetie watch. The whole process was really smooth and hassle free. Barry was also really helpful when I realised I’d missed 3 links and I needed to get those to them too. Would definitely recommend.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Stone replacement

I am thrilled with the stone replacement on my ring. My ring has little monetary value,but is of great sentimental value to me, and I am so happy to have it back. Jewellery Doctor have done a great job, you never know which stone had been replaced. Communication was excellent, and the timescale was perfectly acceptable. Many thanks to Jewellery Doctor.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Jewellery Doctor

Jewellery Doctor recently repaired a brooch of mine and the repair was completed to a very high standard. They were very efficient and professional in keeping me informed of progress with the repair and in returning the brooch back to me.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and excellent workmanship

Great service and excellent workmanship
I was devastated to lose an opal from an inherited ring with a sentimental connection. The jewellery doctor replaced the opal with a perfect match and my ring is restored to its former glory. Thank you so much, the ring means so much to me and now I can wear it again.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I always use Jewellery doctor

I always use Jewellery doctor. I have my white engagement ring, rodium plated from time to time. From start to finish, they keep you fully informed of your jewellery journey. Looks beautiful and very reasonably priced.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely smashing job you did to my…

Absolutely smashing job you did to my broken mum and dad rings . Can’t thank you enough . You’re absolutely brilliant at your job and worth every penny . More company’s need to pay attention to detail just as much as you do . Thanks again

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have just used the Jewellery Doctor…

I have just used the Jewellery Doctor for the 4th time.
Still as professional, helpful and as good as ever.
Notified me when they received my jewellery, notified me of the cost of the repair, agreed the cost , repairs made quickly and efficiently. Notified me that my jewellery was repaired and on its way to me. Great job done. Very happy customer!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Engagement ring back on my finger

I broke my engagement ring 2 years ago, it sat in a box because a local jeweller said it was not worth fixing despite what it meant for me!
I saw their advert and sent a message within a day a prepaid envelope arrived so I put my loved ring in there and sent it off. Immediate confirmation of arrival a couple of days to evaluate repair.. and then agreed and a week later it’s home and back on my finger!! Looking absolutely perfect. Cannot thank these guys enough!
Highly recommend

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Re-strung Links of London sweetie bracelet, thrilled with service

I am delighted to review the prompt service and workmanship of Jewellery Doctor. I have had my Links of London sweetie bracelet restrung and can now wear it again. Jewellery Doctor kept me updated throughout the process which was very reassuring. Wonderful service and very fair pricing for the repair. Thank you Jewellery Doctor, will recommend you.

March 11, 2026
Unprompted review

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