Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more
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Review summary
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Reviews shaping this summary
Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.
Company replied
Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions
Company replied
Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!
Company replied
Company details
Written by the company
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Contact info
The Old Mill, High Church Street, NG7 7JA, Nottingham, United Kingdom
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.1
Great
529 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Jigsaw24
Thanks for the feedback, we appreciate your loyalty to our brand!
Reply from Jigsaw24
Thanks for your trust and continued support!
Reply from Jigsaw24
Thanks for choosing us! We're glad we could help.
Reply from Jigsaw24
Thanks for sharing, we're pleased we could help!
Everything as usual
Everything as usual, helpful, good range of stock and a competitive price.
December 9, 2025
Reply from Jigsaw24
We appreciate your review! Great to hear you value our range and pricing.
Reply from Jigsaw24
Thanks Paul, we’re glad communication and delivery were spot on!
Top customer service
The customer service was top. There was a slight delivery issue and CS sorted it. The product and packaging was bang on and at a nice price.
November 29, 2025
Reply from Jigsaw24
We really appreciate your feedback and look forward to helping you again soon.
JIGSAW DID A GREAT JOB
THE PRODUCT WAS A GOOD PRICE AND DELIVERY WAS SPOT ON. i HAVE NOT USED THEMSI RTX3060 12GB GPU YET.
November 22, 2025
Reply from Jigsaw24
Thanks for choosing Jigsaw24! We’re thrilled you had a great experience with us.
Everything onetime and to spec
November 21, 2025
Reply from Jigsaw24
Thanks, Roger! We’re glad everything arrived on time and met your expectations.
Great service after an initial hiccup
I always say that the measure of a company's good customer service is how they behave when something goes wrong.
I needed a spare power adaptor for a vision mixer and asked them to send me the correct part as they were an authorised reseller. Unfortunately the agent gave me the wrong information so I was sent a part which wouldn't connect to the mixer.
I phoned the company up and spoke to Jamie who was so helpful. He sourced the correct part, and arranged for delivery plus collection of the incorrect one. At all times Jamie kept me updated by phone calls and emails.
Would use the company again because of Jamie.
Would have given 5 stars but for the initial hiccup.
November 18, 2025
Reply from Jigsaw24
Thanks for sharing your experience, John. We’re pleased Jamie could help you, and we will use your feedback to improve our services and prevent any future hiccups.
Ordered easily
Ordered easily, delivered perfectly - except for the local delivery agent! Left my expensively purchased computing units insecurely between two external dustbins!
November 17, 2025
Reply from Jigsaw24
Glad to hear your order went smoothly and we appreciate your feedback on delivery. We’ll work with our partners to ensure more secure handling in the future.
Reply from Jigsaw24
Thanks for your feedback! We're glad we could help.
Ordered item mid week on next business…
Ordered item mid week on next business day delivery took 8 days to turn up. Several calls and emails made all with promises of delivery.
November 6, 2025
Reply from Jigsaw24
We're sorry to hear about the delay in getting your order delivered on time. We appreciate you bringing this to our attention as it’s not the standard of service we strive for. This has been raised this with our Customer Services team to review what went wrong. If you’d be willing to discuss this further, please reach out to us at CustomerServices@Jigsaw24.com as we’d value the opportunity to make things right.
Reply from Jigsaw24
Thank you for the feedback! We’re glad everything went smoothly.
Awesome people
The ordering process was absolutely excellent and the delivery awesome.
October 10, 2025
Reply from Jigsaw24
Thank you, Clifford! We're glad the process and delivery hit the mark.
Unreliable provider
They hold the goods and money for I ordered for almost 3 weeks and cancelled it with no reasons provided. Their online chat service provide different information to when you call them. DO NOT USE THIS PROVIDER.
September 25, 2025
Reply from Jigsaw24
We're really sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide, and this has been raised with our Customer Services team so they can look into what went wrong. If you’d be open to discussing this further, you can contact CustomerServices@Jigsaw24.com – we’d really like the chance to make things right.
Start to finish the customer service was top notch!
Start to finish the customer service was top notch (for this reason I have returned 3 times over the course of 8 years.
My order was going to be delayed by 4-6 weeks as it was 'bespoke' they contacted me, asked me to call and it turned out it was simply the colour - if I chose any other colour it would be with me the next day! Initiative I am very grateful for - thanks team. It is clear that the team actually talks to each other and that comes through in joined up thinking and strengthens their customer service significantly.
September 23, 2025
Reply from Jigsaw24
Thank you Louise for your continued support over the years and we appreciate you taking the time to share your experience. We're thrilled to hear that our customer service has made a positive impression, looking forward to helping you again in the future!
Reply from Jigsaw24
Thanks Rod, we're glad you got the right product at the right price fast!
Knowledgeable sales agent
I called Jigsaw sales for help in choosing an external drive I want to use as a Time Machine backup. There’s so much info/ online reviews I felt it would be easier to talk to someone. The sales guy was very knowledgeable and checked everything for me before I went ahead with the purchase.
September 5, 2025
Reply from Jigsaw24
Thanks for sharing your experience! We're happy to hear our team provided the guidance you needed.
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