Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions
Company replied
Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.
Company replied
Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!
Company replied
Company details
Written by the company
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Contact info
The Old Mill, High Church Street, NG7 7JA, Nottingham, United Kingdom
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.1
Great
529 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick turnabout.
March 8, 2025
Reply from Jigsaw24
Thanks Michael, glad we could provide a quick service.
Order acknowledged but no further…
Order acknowledged but no further updates received. Have emailed to ask for an update but no one has responded.
March 5, 2025
Reply from Jigsaw24
Hi Dawn, we're really sorry for the lack of updates on your order and the delay in our response. That’s not the experience we want for our customers. We’ve flagged this with our team to ensure better communication moving forward. Thank you for your feedback.
Long time customer
Have been a customer of Jigsaw from their very early start up days in Nottingham. Very good service then and equally good service today
February 20, 2025
Reply from Jigsaw24
Thank you, Charles! We appreciate your loyalty to our brand and look forward to doing more business with you.
Reply from Jigsaw24
Glad to hear you were pleased with our service!
Jigsaw24 offers great products and…
Jigsaw24 offers great products and excellent service! Friendly, knowledgeable staff make the experience seamless.
January 14, 2025
Reply from Jigsaw24
Thanks Daniel! We're glad you had a good experience with our staff and services.
Great personal help and quick service…
Great personal help and quick service as well as a good price. Thank you1
February 4, 2025
Reply from Jigsaw24
Thanks, we're glad we could help!
Experts, who are knowledgeable and supportive
Jigsaw are the experts. They are knowledgeable and supportive. Nothing is ever too much trouble.
January 10, 2025
Reply from Jigsaw24
Thank you for the review! We're glad we could support you.
There was confusion with the delivery…
There was confusion with the delivery and it was very hard to get anyone to answer the telephone and emails
January 28, 2025
Reply from Jigsaw24
Hi Deborah, sorry to hear about your delivery issue. We've passed this on to our team to ensure a smoother experience in the future. Thanks for bringing this to our attention, and please don’t hesitate to reach out if you need anything else!
I have purchased from Jigsaw24…
I have purchased from Jigsaw24 Nottingham for many years and I am happy to recommend them to other folks. They are always helpful and customer service is great. I know that I can depend on their products and fast delivery.
January 16, 2025
Reply from Jigsaw24
Thank you for the great review, Nadia! It's a pleasure doing business with you and we're glad you can depend on us.
Used to get excellent service from…
Used to get excellent service from Jigsaw (and still do from my contact there). But their new fulfilment company (DPD) has twice messed up my deliveries. Incomplete address, no customs notifications, resulting weeks of delays in receiving the goods. Completely lost confidence in the process as a result.
January 3, 2025
Reply from Jigsaw24
Hello Phil, thank you for bringing this to our attention. We sincerely apologise for the issues with your orders – your feedback is important to us, and we appreciate you highlighting these concerns. We have investigated our internal processes and have implemented necessary improvements to ensure this doesn’t happen again. We hope to have the opportunity to serve you better in the future.
Reply from Jigsaw24
Nice to hear! Thanks for the great feedback.
Apart from getting the name wrong
Apart from getting the name wrong. It’s Cerdd NPT Music Service not Baglan School
November 27, 2024
Reply from Jigsaw24
Thank you for your review, Cerdd NPT Music Service. We apologise for the error in the name and we will update our system to ensure it’s correct in the future.
Service is always great
Service is always great. Delivery times are well communicated as I am not uk mainland. Products easy to find.
December 7, 2024
Reply from Jigsaw24
Thank you for the great feedback! We're glad to hear you've had a good experience with our service.
Reply from Jigsaw24
Nice to hear - thank you for the great feedback!
Reply from Jigsaw24
Thank you for the fantastic feedback! We're glad that you've had a great experience with our service and we look forward to supporting you in the future.
I had difficulty in receiving my ipad
I had difficulty in receiving my ipad. 1. You need to make the liason between departments more seamless. 2. After receiving the order confirmation, I received no further email regarding delivery or tracking. I would call this incompetent. 3. Phoning for information regarding my order was difficult- although people did try their best to get information. 4. Improve the liason between jigsaw24 and your supplier. This would have given me tracking and an estimated time / date ot arrival
November 29, 2024
Reply from Jigsaw24
Hi Andrew, I'm really sorry to hear about the experience you’ve had purchasing from us, please know that this is absolutely not how we do business with our customers and something must have really gone wrong here. It's of no comfort to you now, but I have passed on your feedback to our Customer Experience team and they will fix whatever has gone wrong here, so thank you for giving us your feedback which ultimately allows us an opportunity to improve. I would really appreciate it if you gave us another chance in the future to really show you how we normally do business with our customers and I am sorry that your expectations this time around were not met.
My laptop arrived even earlier than…
My laptop arrived even earlier than first predicted
November 22, 2024
Reply from Jigsaw24
Great to hear Mike! thanks for the review
Lucy and the team were fantastic
Lucy and the team were fantastic! From providing a range of options to assisting me in making the right decision on which product would suit my needs. Delivery was also painless and swift.
I'm really pleased with the product and service received and would highly recommend Jigsaw24.
November 14, 2024
Reply from Jigsaw24
So glad your experience was so smooth - Lucy will be so pleased to hear, thanks again for shopping with us!
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