Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions
Company replied
Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.
Company replied
Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!
Company replied
Company details
Written by the company
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Contact info
The Old Mill, High Church Street, NG7 7JA, Nottingham, United Kingdom
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.1
Great
529 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Next day delivery as described
Only place where Items needed were in stock and delivered in less than 24hrs, awesome, thank you
October 30, 2024
Reply from Jigsaw24
Thanks for the review Eric, really appreciate the feedback and happy you had a great experience!
Excellent advice and support by Mia and…
Excellent advice and support by Mia and incredibly quick delivery.
Thanks you!
Alex
October 29, 2024
Reply from Jigsaw24
Great to hear Alex, thanks for the feedback! Glad Mia could help out!
Great service.
I recently needed to replace my iMac and decided on a new Mac Studio. I had a very specific configuration requirement which meant at least a 3 week wait ordering direct. I had used Jigsaw24 in the past, but probably not for 10 years. I am so glad I came back, the customer service was absolutely excellent (thank you Jamie) and they had the exact configuration in stock which was delivered the next day. All the way through there was great communication and the new Mac Studio arrived, via courier, at the time specified on the delivery message. Excellent 5 star service.
October 22, 2024
Unprompted review
Reply from Jigsaw24
Hi Mark - so glad to hear we could get you exactly what you needed! I'll make sure I pass on thanks to Jamie - enjoy the Mac Studio!
Excellent service and availability
Excellent service and availability of newer Apple products.
October 11, 2024
Reply from Jigsaw24
Thanks for the feedback John - really appreciate your continued business with us and glad to hear we're hitting the mark!
Avoid this time wasting company
Terrible experience with this company. After sending in my MacBook for repair, I received no communication whatsoever. I had to call multiple times for updates, only to be told they couldn’t provide any because I had to go through another company for updates.
When I finally got my MacBook back, the original issue was still there. They admitted they missed something and asked me to send it in again. Completely unacceptable—avoid this company at all costs.
September 27, 2024
Unprompted review
Reply from Jigsaw24
Hi there Ash - really sorry for your experience - I've investigated your issue, it looks like your repair was organised by your insurance partner to be repaired by us. I apologise if it wasn't explained to you over the phone, but unfortunately we aren't allowed to discuss repair issues directly and repair updates should have come to you through your insurance service provider.
I have been informed the device was allocated a free collection service and was collected a second time, repaired with new parts and shipped back on 25th of September - if you're still experiencing issues I would advise contacting your insurance provider to arrange further repairs.
Sorry we couldn't be more help!
Reply from Jigsaw24
Great to hear Nicholas - thanks for the feedback!
Slow response
Simple enquiry to sales team about a new iphone.....took ages to sort out waiting for a quote by email......ended up ordering online which worked fine!
August 29, 2024
Reply from Jigsaw24
Hi Alan - sorry to hear about your trouble connecting with our team, this will be passed on. Glad to hear your store experience was smooth though - enjoy your iPhone!
received the wrong product
August 22, 2024
Reply from Jigsaw24
Hello, we are sorry to hear about your order issues - has this already been resolved for you? If you would like to discuss the matter further, we welcome you to contact our Customer Support department at CustomerSupport@Jigsaw24.com who will be able to assist
Reply from Jigsaw24
We appreciate your valuable feedback Gordon!
Top service and does good stuff for the…
Top service and does good stuff for the environment too
August 14, 2024
Reply from Jigsaw24
Thanks for the great feedback Colin!
Have used them for the last 20 years
Always turn the order round quickly, great range and advice. With this sort of loyalty - who knows - they might send me a packet of biscuits?
August 8, 2024
Excellent as ever
Excellent as ever. O’night delivery, no fuss. Spot on. Thankyou, Jigsaw24!
July 3, 2024
Reply from Jigsaw24
You are absolutely welcome Linda, so glad to hear you had such a great experience - thanks for the feedback!
Extremely helpful and informative…
Extremely helpful and informative advice from Mr Jon Royall at Jigsaw24 which not only saved me money but resulted in me purchasing the perfect computer system for my needs!
July 3, 2024
Reply from Jigsaw24
Thanks Chris, really appreciate the feedback and we're so happy to hear that Jon got you exactly what you needed!
Really helpful, friendly
Jon was really helpful during the ordering process and when we weren't sure about the software download, he explained everything and what to expect.
Always find Jigsaw helpful and friendly and able to talk to people in a way they understand and not all 'computer speak'
June 19, 2024
Reply from Jigsaw24
Thanks Corby Community Arts, we're glad to hear that you had a good experience working with Jon.
Reply from Jigsaw24
Thank you for your review Karl, we appreciate your feedback on our service.
Great to be using Jigsaw24
Jigsaw24 is great, prompt to respond to my queries
and good in providing solutions.
May 17, 2024
Reply from Jigsaw24
Hi Kant, thanks for your feedback! We are so glad to hear that you had such a positive experience with our services.
Reply from Jigsaw24
Thank you Jane. We're pleased to hear that you were satisfied with our service.
Reply from Jigsaw24
Thank you Adam, we are glad you had a good experience with our company.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.