Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions
Company replied
Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.
Company replied
Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!
Company replied
Company details
Written by the company
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Contact info
The Old Mill, High Church Street, NG7 7JA, Nottingham, United Kingdom
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.1
Great
529 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Updated my ProTools HDX system
Updated my ProTools HDX system. Nikki & Rolf gave me excellent advice on a very promptly arranged Zoom call. Hardware delivered on time as promised. Installation tech support excellent. Also, Nikki & her team sorted out a tricky subscription payment problem with Avid. Saved me a lot of time. Can't thank them enough. In my experience, these people are conscientious & very good at what they do.
May 8, 2024
Reply from Jigsaw24
Thank you Simon for your feedback, we're happy to hear that you had a good experience working with Nikki and Rolf.
The advisor made the buying process as…
The advisor made the buying process as easy as he could. He gave me advice about which computer is correct for me. I'm just astounded by the cost of things over the past year or so.
April 29, 2024
Reply from Jigsaw24
We're glad our advisor made the buying process easy for you Gerard. We understand the evolving costs of products and are committed to providing competitive pricing while ensuring a top-quality service.
Barney was excellent
Barney was excellent - sorted alternative in stock machine and helped with a problem after delivery. Superb representative for J24
April 16, 2024
Reply from Jigsaw24
Thank you for your message David, we're glad to hear that you had a good experience working with Barney.
Very poor experience for delivery
Very poor experience for delivery
1. Out of hours delivery time to a business address
2. Rescheduled and then delivered to wrong address
I have used Jigsaw since the late 90s, and being local and independent would like to continue that support, but ordering from almost anyone else on the last few occasions has been more reliable and not wasted time awaiting deliveries that don't happen!
April 11, 2024
Unprompted review
Reply from Jigsaw24
Hello, we are sorry to hear that you have not had a good experience with our delivery. We value your support as a long-time customer and we welcome you to email Logistics@Jigsaw24.com to discuss the matter further with a member of our delivery team.
Appalling
Appalling, was supposed to get a replacement external hard drive when they collected the faulty one
No replacement sent with the driver
Was given a pathetic excuse that they didn't release the replacement even though they said it would be with the driver in emails I was sent
Having to stay in for another day waiting for the delivery
March 25, 2024
Reply from Jigsaw24
Hello, we are sorry to hear that you have not had a good experience with our service. If you would like to discuss the matter further with a member of our team, we welcome you to contact our Customer Support department at CustomerSupport@Jigsaw24.com who will be able to assist you.
Reply from Jigsaw24
Thank you for your feedback Jenny. We appreciate your recommendation.
Great experience dealing with Jigsaw
Good information, great service, efficient and prompt.
March 20, 2024
Reply from Jigsaw24
Thank you for your review Natalie. We're delighted to hear that you had a great experience dealing with us.
Reply from Jigsaw24
Hi Chris, thank you for your feedback. We are glad to hear that you had a positive experience with our services.
Sign you up for newsletters you didn't join
Any company who thinks it's an acceptable business practice to breach GDPR law and email you when you didn't OPT IN, should be considered bottom of the barrel in terms of service offering, trust and morality. Lowest of the low. Sack your marketing team and find a team that knows how to market properly.
February 7, 2024
Unprompted review
Reply from Jigsaw24
We are really sorry to hear about your recent experience; if you feel we have not handled your data in the correct manner, we welcome you to contact our Data Protection Officer at DPO@jigsaw24.com who can look into this for you. For future reference on how Jigsaw24 manage data under the UK-GDPR regulations and Data Protection Act 2018, please refer to our Privacy Notice: https://www.jigsaw24.com/privacy-notice
Very poor customer service
Very poor customer service. It was clear since it was 'just' an adobe subscription renewal that they didn't care. However we've always bought hardware from them - but won't again due to error after error on this renewal job. Went direct in the end and won't be back. A real shame since we've used jigsaw for years since starting the agency.
October 30, 2023
Unprompted review
Radio silence
Scheduled a delivery to arrive today about fortnight ago.
Nothing from them, no delivery, no communication since the original order to indicate anything was even been processed...
August 15, 2023
Unprompted review
Just want to say a massive thanks to…
Just want to say a massive thanks to Joshua Smith from the repair service team. We have sent many Apple laptops in for repairs and they're always repaired quickly. Joshua is always quick to response no matter what the question and very professional and friendly.
I highly recommend.
March 30, 2023
Unprompted review
Product listed is not the product sold
Product listed on website with manufacturer code - is not the actual product sold
January 30, 2023
Unprompted review
Great service
Great service. Mac Studio with the correct configuration was in stock and delivered next day. Apple had quoted a four week lead time.
December 13, 2022
Great customer service and very quick…
Great customer service and very quick to ship.
December 12, 2022
Price
Price, service and delivery. Will certainly consider Jigsaw 24 for any future Mac purchases
November 29, 2022
Great customer service
November 25, 2022
Excellent service
November 24, 2022
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