Jigsaw24 Reviews 529

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers are really happy with the service, often highlighting the helpfulness and knowledge of the staff, and appreciate the excellent prices and prompt delivery of their orders. Many people have been long-term customers, consistently praising the efficient and reliable service. However, some customers also noted issues with product accuracy, receiving items different from what was advertised or faulty products. There were also occasional concerns regarding delivery services, with some experiencing delays, non-deliveries, or poor handling of packages by local agents.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the excellent... See more

Service

Users describe positive interactions with service. Many customers praise the excellent service, with some... See more

Order

People report ambiguous experiences with their orders. While some consumers praise the easy ordering process,... See more

Price

Clients share positive opinions on price. Many reviewers highlight excellent prices, good deals, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more

Company replied

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.

Company replied

Rated 5 out of 5 stars

Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.1

Great

TrustScore 4 out of 5

529 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mac Studio

Mac Studio ordered and delivered next-day, zero fuss. Will no doubt order from you guys again. Thanks 👍🏻

September 13, 2022
Rated 1 out of 5 stars

Dick Turpin would be proud of these lot

Bought a control panel which was “in stock”. Turns out it wasn’t. Cancelled the order. 7 days later I still have no money back. Apparently they didn’t take it. This is directly opposite to what my bank have said and they have even provided reference numbers and a print out to this mob. They still deny taking the money.
Please avoid this lot. They don’t care. They don’t care they have your money. Their customer service is appalling.
£700 odd quid has just disappeared. Thank you!

June 7, 2022
Unprompted review
Rated 1 out of 5 stars

Sold a product only to find it was sold the following day to someone else

Bought an Eizo monitor £1700 yesterday with an arranged delivery two day later. But then, 24 hrs later, after the payment had gone through, only to be told , (via email, no phone call) the item was unavailable. Guess it costs too much to ring me!

Even with a dialogue with the sales team over three weeks, they knew I wanted the item, how can this happen??? So unprofessional, all they want is your money and don’t deliver, bet I have to now wait 10 days before they refund the money. Don’t use them, their Customer philosophy sucks!

April 28, 2022
Unprompted review
Rated 4 out of 5 stars

Faulty product replaced promptly beyond requirements

Very glad to report that Jigsaw24 agreed to replace one of 5 LG monitors with a new one when it developed a fault after 3.5 weeks. Business customers only get 14 days but they treated us right and will return the faulty one to LG themselves - that is customer support! Thank you Gina.

March 15, 2022
Unprompted review
Rated 4 out of 5 stars

Service is extremely fast and delivery…

Service is extremely fast and delivery came ahead of schedule, but need to consider changing delivery provider as had issues with damage on package, which luckily didn't seem to impact the laptop. This is the 2nd time I've had bad laptop delivery experiences from your courier. However, Jigsaw24 service outside of this was great.

February 26, 2022
Rated 4 out of 5 stars

Good but could have been great

For whatever reason, stocks of MacBook Pros are a bit scarce at the moment, so I was happy to find a good spec model (at a reasonable price) at Jigsaw. As a new customer, it was easy to set up an account and place an order. The only thing I didn't like (hence 4 stars) was having to pay for delivery - but having no idea when I would receive it! That's pretty weird in this day and age to give no indication of whether you will receive it the next day or the next week. As it was, I received it two days later, which was acceptable to me. I think this review would have been different however if it had been a few more days. Sort your stock and deliveries out, and I'd have no complaints. I will use again.

February 9, 2022

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