Jigsaw24 Reviews 529

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers are really happy with the service, often highlighting the helpfulness and knowledge of the staff, and appreciate the excellent prices and prompt delivery of their orders. Many people have been long-term customers, consistently praising the efficient and reliable service. However, some customers also noted issues with product accuracy, receiving items different from what was advertised or faulty products. There were also occasional concerns regarding delivery services, with some experiencing delays, non-deliveries, or poor handling of packages by local agents.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the excellent... See more

Service

Users describe positive interactions with service. Many customers praise the excellent service, with some... See more

Order

People report ambiguous experiences with their orders. While some consumers praise the easy ordering process,... See more

Price

Clients share positive opinions on price. Many reviewers highlight excellent prices, good deals, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more

Company replied

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.

Company replied

Rated 5 out of 5 stars

Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.1

Great

TrustScore 4 out of 5

529 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommended

Prompt, efficient service and clear communication, as always. Excellent product. Highly recommended.

[Product purchased: Apple MacBook Pro 2021 M1 Pro 16 inch]

January 5, 2022
Rated 5 out of 5 stars

Great company and great service

Great company and great service. I was looking for a MacBook Pro that that was more powerful than the off-the-shelf specs. Apple had an estimated shipping date of almost 2 months. Jigsaw had it in stock. Had it shipped the next day. Highly recommend!

December 29, 2021
Rated 1 out of 5 stars

Fantastic service

Fantastic service. Ordered Monday evening and delivered Wednesday. Great communication throughout. Would highly recommend.

December 14, 2021
Rated 5 out of 5 stars

Jigsaw 24 worked above and beyond the…

Jigsaw 24 worked above and beyond the call of duty to get me a device that was rapidly scarce in the mac market and I’m very pleased by customer service, the only bad thing should there be anything to mention about was the £20 delivery charge to the Highlands and Islands which I understand there maybe a need for a charge but I feel like this charge may be a bit excessive considering it was a small parcel.

December 10, 2021
Rated 1 out of 5 stars

Very poor service

Very poor service. Bought a keyboard from this company and within the guarantee period we found an issue with it. As such it was not fit for purpose.

The company shrug off their responsibilities and simply try to forward you to the manufacturer, even if they cannot supply details for the manufacturer, to fix the issue.

A chargeback has now been initiated and we will never buy from this company again.

November 24, 2021
Unprompted review
Rated 4 out of 5 stars

Reliability.

I have been a customer of Jigsaw for many years, and they have always been reliable. This purchase was no different, although, like many others, Jigsaw are struggling with their delivery options. Two iPhones bought at a reasonable, if not quite decent price, both working well. Thank you, Jigsaw!

November 15, 2021
Rated 5 out of 5 stars

Excellent

Excellent, client interaction, and good value product with perfect delivery tracking.

November 11, 2021
Rated 5 out of 5 stars

Wouldn’t hesitate to use them again

Very good experience buying an iMac, knowledgeable and helpful staff. Even during the pandemic they were able to fulfil my order quickly and without the usual excuses a lot of retailers are using. Prices are competitive. Lots of variety and website stock true to warehouse.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I bought a LaCie 8TB hard drive. The price was a few pounds higher than the cheapest seller. But the cheaper one had delivery at 1-3 weeks. Jigsaw24 had great email communication. Order confirmed immediately. Receipt emailed immediately. And tracking supplied. The hard drive arrived the next day. Brilliant service.

September 20, 2021

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