Jimmy Choo Reviews 

I was very disappointed with the service at the Jimmy Choo store in Le Vallée Val d Europe store. I love Jimmy Choo shoes and they suit my foot and find them very comfortable so to have had such a horrible racist experience is very disappointing. I sent a complain to customer service on the 1st of August and was assured that the complaint was passed to the store and I will get an apology but still waiting details below:

Sokhna (Jimmy Choo)
5 Aug 2025, 19:44 BST

Dear Mrs. Cheeseman,

Thank you so much for the clarification and confirmation.

Please note, our team at the Jimmy Choo La Vallée village will be reaching out to you promptly to resolve this matter.

Once again, I apologize for the inconvenience you've encountered and thank you for your patience and understanding.

Should you have any further queries, please let me know.
Kind regards,
Sokhna

Jimmy Choo Customer Services
0808 196 1939

Emma Cheeseman
5 Aug 2025, 08:57 BST

Good morning Sokhna

Yes it is the La Vallée village store my receipt shows 28/07/25 at 11:55.

Note: the young lady that saved me was lovely and did a good job. It was a different assistant putting away shoes that was rude to us.

Mrs Cheeseman
Sent from my iPhone

Sokhna (Jimmy Choo)
4 Aug 2025, 21:30 BST

Dear Mrs. Cheeseman,

I hope this email finds you well.

Can you please confirm if you are referring to our Jimmy Choo LA VALLÉE VILLAGE store?

I look forward to your kind reply.
Kind regards,
Sokhna

Jimmy Choo Customer Services
0808 196 1939

Sokhna (Jimmy Choo)
4 Aug 2025, 17:41 BST

Dear Mrs. Cheeseman,

Thank you for reaching out to share your experience.

I am truly sorry to hear about the incident you and your daughter encountered during your visit to our Val d’Europe boutique. Please be assured that your concerns have been taken very seriously and have been formally escalated to our corporate team for immediate review.

At Jimmy Choo, we strive to provide an inclusive and respectful environment for all of our clients, and I deeply regret that your experience did not reflect those values. I understand how upsetting this must have been, particularly for your daughter, and I sincerely apologise for the distress caused.

We are currently reviewing the matter internally and will be in touch with further updates as soon as possible.

Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you have any further questions or information to share.
Kind regards,
Sokhna

Jimmy Choo Customer Services

Emma Cheeseman
1 Aug 2025, 19:27 BST

I would like to raise a complaint on the rudeness of one of your shop assistants in the Val d Europe Vallee shop. I was being served by a very lovely young lady who was very helpful whilst my 11 yr old daughter sat by the sofa with an empty water bottle. She was fiddling with the bottle cup and accidentally put the cap on the Sofa. Upon which this rude French lady shouted at my daughter and gave her a fright she was so nervous just wanted to get out of the shop and didn’t want me to complain. I was in the shop and bought a pair of shoes for £600+ to have a racist French white lady speak to my mixed daughter like that and treat me who is black like trash is not acceptable and I will be making a formal complaint on trust pilot.

Shoes don’t last, just out of warranty and I had to pay the fee, leather strap snapped and shoes were hardly worn!!

The pair I received looked beautiful, but the stitching was uneven and the sole started to peel after just one wear — on my wedding day! They were also extremely uncomfortable, even though I ordered my usual size. I reached out to customer service and got no response. Definitely not worth the price. I expected much better quality and support from a brand at this level.

We visited the Bond Street store in London. It is a small store but the staff were very organised and pleasant. There is not enough seating for customers trying shoes whilst making choices and the some of the clients that were waiting to be served were very rude which I just could not handle and had to leave. (I could not believe how they spoke to staff and had to leave before I said something. I was always told to treat people how you would like to be treated). More seating could have removed this problem. The store was very clean and the staff were doing their very best with what little room they had. A disappointing experience - I much prefer Harvey Nichols store for my purchases.

Hello Friends jimmy choo which we think a brand with luxury and comfort but you are wrong because few years back I bought a pair of jimmy choo vlad espradille i think they were in 600 usd or 60000 indian rupee they are looking gorgeous when I first look and that time I plan to buy this pair when I use this after three years the sole was totaly cracked like cheap quality shoes then I feel sad why I bought this then I contact jimmy choo customer care team after to contact with team they totaly ignored me they said we can not hep you regarding this we can not do anything that’s why I am reviewing this to save other from jimmy choo low quality product please think 100 times before to buy otherwise you will be getting sad after to buy this product please help others

Jimmy Choo Gentleman Beautydüfte sind fantastisch.

Not sure you want to pay the money that you pay for Jimmy Choo heels
I have worn mine twice and the sole has completely torn off

Bought a pair of sunglasses under a year ago and one of the studs fell out can’t get it fixed or replaced. sunglasses Hut is basically saying I have to buy a new one. I would never purchase a product from Jimmy Choos again

So once again my order cancelled! Roughly 6 months ago bought some boots, in sale, week later, cancelled! They just take money and work out their stock later! Bought a bag and heels online (not in sale) and arrived! Later came an email from Jimmy choo for sale on some shoes, bought a silver pair for my holiday, bought some dresses and bits to go with and once again my order cancelled! Just a disgusting way to run a business! Your stock levels must be tied to orders! You either have or not! Absolutely furious!

If there were a zero-star option, I would have definitely chosen it. Jimmy Choo ruined my wedding heels and did not fully take responsibility for it. I had to wear damaged shoes on my wedding day. The headquarters doesn’t even respond to you. It’s not worth spending a single dollar.

I liked the store too much. During just walking along the sea we entered the store and from the first minutes felt ourselves as if we got to our good friends. The item I wanted was in other store and the personal made a promp order. I interacted with Nina and Diana. it was really very comfortable. And important moment- if something was not good for me- they said it honestly. it was real consulting, not for selling! I recommend to eveyrbody the place and hope to be back

I bought the Orb 95 ruby red crystal shoe and for the price I am disappointed. The straps are really hard to do and the holes are too small plus I have only worn them once and walked about 6 feet on pavement and then on carpet and they are scraped up on the bottom more than they should be for wearing once. I have had a pair of Michael Kors for like 7 years and no scuffs on the bottom.

I must admit I love original jimmy choo fragrance. But am perplexed as to why you settled to present to us I want Choo It is a dime store fragrance and I am sorry to spend good money for it. I would definitely like a refund. So disapp

Why so expensive. Why. Why. Why. No better made than a pair of £60 trainers. Just don’t get it.

I am extremely disappointed with my recent experience at Jimmy Choo. I purchased a pair of shoes that turned out to be defective. When I brought this to the attention of customer service, they completely dismissed the issue and refused to take responsibility.
The staff I dealt with were not only unhelpful but also quite rude, showing no concern for their customers situation. This level of terrible customer service is unacceptable for a brand of this reputation. I expected much better and won’t purchasing from Jimmy Choo ever again.

I purchased a pair of Jimmy Choo shoes for my wife to wear on our wedding day, and unfortunately, the experience has been nothing short of frustrating. After wearing them just once, crystals fell off both shoes. I sent them for repair under the guarantee, but when I received them back, the crystals were misaligned. Despite sending them back for further repairs, the problem was never resolved.

The shoes, which cost over £800, should have been a beautiful addition to our special day, but instead, they have become a source of frustration. The attached photo show the shoes after the so-called repairs, which clearly didn’t fix the issue.

The quality of both the product and the repair service has been incredibly disappointing. I expected much higher quality from a brand like Jimmy Choo, and I am extremely dissatisfied with the outcome. I would strongly advise others to be cautious when buying from this brand, as my experience has been a complete let down.

I purchased the Cinch M cowhide bag. Within the first month the cowhide was rubbing off and looked awful. They would not stand behind their product and tried to tell me how to care for it!! What a joke this company is!!

I met with Danny at Jimmy Choo New Bond Street today. What a lovely, professional and friendly gentleman. Excellent service. I definitely recommend an ‘in store’ experience as opposed to ordering on line.

O star. Purchase an item in Europe which was damaged. They have 14 day refund ! Confronted them they want to give me store credit. I am disputing it with my Amex. Not a reliable company.

I bought pair of Diamond Light Maxi/F for $703 such poor quality n bad experience, they r as hard as stone I broke my toe nail in 2 pieces n have to go for surgery, extremely hard n uncomfortable for a sneaker , please please please don’t buy or if u r willing to pay $$$$ for medical bills be my guest, poor customer service, on my return request they want images n a specialist will decide weather returnable or not, however I have turned in all the images including my broken toe nail . I wore those shoes for barely 10 mins so no damage to shoes but my toenail :(