Jimmy Choo Reviews 

I would like to start by expressing my deepest gratitude to Hannah the CEO of Jimmy Choo and her team Florence and Judi. Those ladies are amazing, thank you for your professionalism, kindness, friendly attitude and great customer service. Those ladies helped me so much with the issue I had with my wedding shoes. ( they managed to act very quickly, so everything was resolved before my special day ) I am forever thankful and appreciate your help!
I had amazing experience with those ladies they really made me feel special and provided me with the right, well deserved Jimmy Choo experience. Xx I am the happiest bride to be with my dream Jimmy Choo Bing 65 !!!! Every girl’s dream, amazing and very comfortable shoes. I am so ready for celebrating all day and dance all night with my pervert shoes!!! Thank you Jimmy Choo’s team, you are the best !

Best regards,

N.

I would give this no stars if I could. Placed an order - their courier DHL dumped it in my blue bin.

They arranged to collect it, also with DHL. They collected it and have not received it and I am yet to receive my refund. This is despite me having tje man collecting the parcel on CCTV. Customer service is horrendous - they haven’t done anything about it - they simply don’t care. Would advise never to buy from this company

Hello there! I purchased a Bucket from your Palm Beach Gardens Florida location 2.5 years ago. It is made of Eel skin. We purchase an additional purse at the same time. About 6 weeks ago we went into the store to ask if we could send the purse back because the bottom of it the eel skin was peeling back a little bit and the handle was tarnishing. Isabel is the manager of that location and they took pictures of my bucket and told me in two days I would receive a text message with the information on how and when it would get sent back for repairs. I never heard a word from Isabel or anybody else. I had to keep following up on the purse myself two and three and four times as Isabel would never get back to me. I find it very odd and disheartening that you spend so much money on these very beautiful items in the only to get absolutely no response when something goes sideways with your item, it absolutely will deter me from buying anything else from you guys and push me toward the other designers that are located in the same Mall as this location. No customer service, no response, and we absolutely love your products, which is a shame. This leads me to only let you know that I will be telling all of my friends and I'll be sharing this on my Facebook page as well is any other social media that I can that you don't back your product. From the looks of the reviews on this site you should start paying attention. Chanel and Gucci have a very nice items as well so you don't own the market so get your head out of your butt.

Jimmy Choo in Harrods has a terrible store manager. He refused selling me a pair of shoes that was my size claiming that it was saved for another important client who he didn’t know when they would be back to buy them.

Not a quality brand it is suppose to be. My recent experience is below zero. I was given a bag as a gift from my daughter the whole bag is peeling after the two year warranty they offer. Contacted customer service escalated the matter twice and the outcome was zero! Very expensive bag but my other leather bags I own over 20 years are not peeling they are leather too. The bag is faulty they have not replaced it or repair it so they have lost allot of customers and from what I see in the comments the brand has not a good name as far as quality goes! What a waste of money!

Don’t do it! I own three pairs of Jimmy Choo’s and have been disappointed by them all. They wear very quickly! One pair lost multiple pearl studs on the second outing and the customer service team are slow, difficult to deal with and trying to charge extra costs to repair their shoddy work.

I bought a pair of Jimmy Choo flats from Bergdorf Goodman. After wearing them four times for mostly in-door walking, the sole of one of the shoes fell off completely. This was such an embarrassment. It would not even happen to cheaper shoes sold at a fraction of the price. Jimmy Choo's solution was for me to just repair it. I have other pairs of Jimmy Choos but will never buy from them again.

Jimmy Choo brand is the worst brand to ever shop from. I am very disappointed on my very latest purchase and they are not helpful at all

The best and most prompt service. I would like to express my gratitude to Giselle for her responsible approach to work. In the shortest possible time she found everything I was interested in, we made a purchase and delivery. It's very nice to work with a specialist of this level🥰

Jimmy Choo charges outrages prices but does not offer any after sales. Booties of over 800 euros are broken. While I am trying for weeks for JC to repair or refund, after 2 months I am still waiting! I am shocked with the service. They keep sending automated emails with no change or effort. This is beyond acceptable behaviour.

I’m so disappointed! Bought this gold pair of heels that was on sale and I could finally afford a pair of Jimmy choo and I wore them only once to dinner and they were ruined. The gold doesn’t stay on the shoe ! Even on my sole the gold disappeared! After one wear ! So much money for a pair of shoes that you can wear only once !

I had such a great experience in the Bond Street boutique, I went to purchase my wedding shoes that I already saw online and Giselle (Gigi) helped me with finding the perfect size and gave me super useful advice! Due to low stock my order was then cancelled and they had to ship my size from the Selfridges shop, Gigi made sure the shoes arrived safely and held them for me until I picked them up the following day. She packed them with such great care and I never felt so special and pampered in a shop! Thank you so much for your kindness and your joyful service, it made the purchase so special to me! I will definitely buy from Jimmy Choo again and ask for her!

If I could give zero stars I would.

I bought a pair of sandals online which were on sale. When I received them, I found they were too big for me. I checked the website and could see the size below was still available. The next day when I tried to order it, I could see the sandals online page was not available anymore. I contacted the customer service and they told me that the "sale period" is over and they are not selling these shoes anymore. I had to return the shoes for a refund and would not be able to buy the size below as I wanted, although they were available the day before.

I feel really frustrated with this shopping experience.
I don't understand how a luxury brand like Jimmy choo can be so poor at communication, if you have a limited sale period PLEASE COMMUNICATE ON THE DATES. DON'T MAKE A PRODUCT PAGE DISAPPEAR THE NEXT DAY WHEN PEOPLE ARE WILLING TO BUY.

How do you make money I really don't get it.

Ordered a pair of boots online, checkout page showed complementary delivery so £0. Confirmed check out via Apple Pay & realised I’d been charged £7.50 for delivery.

Contacted customer services immediately who confirmed that their ‘policy’ is not to refund or amend the postage in this scenario and my only option was to cancel my order and wait for a refund.

Really disappointing from a ‘luxury’ brand.

I own many pairs of their shoes, mostly bought in person but this has put me off buying from them ever again.

I wonder how many other customers have paid £7.50 for their ‘free’ delivery without noticing…

My sister an I were helped by Gigi and she was just spectacular! She was so patient and kind and let us try on all the different shoes that caught our eyes! She even helped us with ideas to style the shoes and made the occasion so much more enjoyable! We are in love with the shoes we bought and when we return, I hope to be served by Gigi again.

Very poor customer service. They take a long time to process customer refunds, I have been waiting more than 10 days for my refund. Unprofessional service. I will not buy from them again.

I bought a pair of boots in the Jimmy Choo’s outlet in Serravalle. Unfortunately after a night out I accidentally damage with some dirt on one of them. So I went to the Florence flagship store and I kindly asked for help. They reply to me that I had to go to the outlet for the costumer service, after I showed them the boots and they told me that was an irreversible damage.
First of all I think is totally awful that a luxury brand like Jimmy Choo cannot handle a problem like that saying that I have to go to the outlet to be helped. The boots are coming from the same factory and me as a client I should ride 2 hours to be helped?
Second of all after this happened I want to my personal shoemaker and he fixed the damage in 2 hours.
I am a young costumer and I could have been a future loyal client but after this in a world full of good shoe and heels makers I will go somewhere else.

Fantastic service, prices and quality.

I ordered on the 23rd Dec and my order was dispatched on the 27th Dec, it did say that it was going to arrive on 2nd but I urged the CS to prompt DHL to deliver it earlier especially as tracking earlier had indicated delivery on 29th Dec (Wanted it for NYE).

I was shocked to discover that my order was actually delivered NEXT DAY on the 28th! This was with the complimentary normal shipping too. Aside from this, when I saw my bag - I was so in love with the design, colour and quality. I have to say this outdid my Prada bag which I spent 5x more on which is shocking. Loved it so much and WELL worth the half price, but even fullprice it would be worth it.

Thank you so much especially your live chat team for ALWAYS being available - I will 100% be shopping again.

I bought earrings as a Christmas present and when we received the earring the quality were very different . On the product page they looked thick however when we received them they were thin and small . False advertisement !

I am very concerned I returned two pairs of shoes but I didn’t contact them to say I was when the refund didn’t come through I contacted customer service they said they would look into it since then I have tried to ring their telephone number is out of order ? And email in which they keep saying they looking to it it’s now nearly three weeks and still no refund
I feel am being given the run around and would advise anyone not to deal with jimmy choo on line