Jimmy Fairly Reviews 

Andrei and the whole team were so welcoming, helpful and friendly. From start to finish it was such a nice and welcoming experience- they were very thorough even though it was the busy Covent Garden store- would definitely recommend!

I ordered a pair of glasses from the new Jimmy Fairly store in Amsterdam when it opened earlier this year. The service was wonderful - the staff were incredibly helpful and kind. I felt absolutely welcomed and was treated so well. The glasses themselves are beautifully made, really robust and super stylish. I'm very happy and would highly recommend. I will definitely be buying another pair.

Bought glasses today in the Covent Garden Jimmy Fairly store. Superb service from Karim and the team there. Excellent, very thorough eye test too. Karim gave us lots of helpful advice on what frames would suit me. Couldn’t have asked for better service. The whole experience was a total delight.

Bravo à l ´Opticienne de Carré Senart.Et les Tot bag sont des objets de déco extra ds la maison

Another 5-Star service from Jimmy Fairly Chiswick/Turnham Green!

This time from LAN!

My wonky glasses, a pair, are now back in pristine order!!

i absolutely love Jimmy Fairly for both their gorgeous range of glasses and the consistently top notch service they provide. My only complaint is I can't go into the store without buying another frame!

The people working in the store wanted to help me and were so efficient and friendly with my kids. It’s like he wanted to go the extra mile even though my request was just for lenses, on my sun glasses, I felt like I was the most important client of the day. Quite rare in Paris.

What an experience! A first visit and purchase 2 years ago could have been a coincidence but after 2 year even a better experience is ultimate CX! Many thanks to the shop-manager!

Amazing experience in Cannes. All the crew was fantastic!!
10 stars for Emanuel

I had a really thorough eye exam with the optometrist followed by excellent advice on which glasses to choose when I saw the optician. Beautiful products on display. I also have a follow up appointment in a few weeks. Really top service.

Lovely store in Puerto Banus! Staff are extremely helpful and friendly. First time buying Jimmy Fairly glasses and ended up going back for more! Highly recommend I love my purchases

Love this brand! Purchased two pairs of sunglasses on a recent trip to Annecy. Great team speaking perfect English. Wonderful selection of glasses and sunglasses; great touch with the tote bags and glasses donation project. Will definitely be buying from them again!

Great attention at the justicia’s store in Madrid. An excellent service by Carlos

I bought a pair of metal frames from Jimmy Fairly, the Rocky frame, from their stores on Broadway Market

Lovely shopping experience. The staff is really nice and helpful. Can’t fault them. Shop is well designed.

My problem is with the quality of the frames. I paid £220 for frames that were got tilted and wonky from regular wear so quickly. They couldn't really fix them either because they were metal despite several attempts. My only option was to replace them for £50, as part of their insurance plan, which I refused to do.

The frames last 6 months before I replaced them from a different brand. I was disappointed with the quality considering the frame cost over £200. And even more with the service. Especially since it was not made clear to me that you had to pay to replace your glasses that had a year long warranty.

All in all: nice store staff, terrible frame quality.

A bit baffled by this experience. I submitted my prescription details for sunglasses, including the information from my Specsavers prescription card, and provided everything I thought was needed. My order was then refused because it wasn’t a signed prescription document, just a card.

I’m still not entirely sure why the distinction matters so much, or why this wasn’t flagged earlier in the process. It felt oddly strict for sunglasses, more like ordering medication than eyewear. Would’ve appreciated clearer guidance upfront on exactly what format they require, since I had all the actual prescription information they needed.

I got my eyes tested at the Bristol store. Robin the optometrist was very professional and thorough. The lovely salesperson Khrystyna was so patient in helping me pick my frames. She also explained to me what to look out for with the varifocal lenses as these are my very first pairs.

Product with amazing quality and employers very kind and gentle

I can't recommend Esmee at Jimmy Fairly in Cambridge highly enough!! She was warm, welcoming and knowledgeable and her customer service was second to none! A real asset to the company!

Love the design and brand as it is. Very simple to order online, but estimated shipping dates should be changed since for my both orders the estimated was not right and the production took longer. Last order is "shipped" for 4 days, but no tracking is found. There was tracking attached last time right after the status was updated.