Very straight forward, was able to take the vehicle I was looking for the same day, I am very pleased with the way Max dealt with the sale, the staff were all extremely helpful and seemed a really nice team, would highly recommend them for your next vehicle

A great car at a good price and great friendly sales team

To start with all was fine. Until problems with the car.
Car started to show errors in the management system and telematics system.
Dealer fobbed me off onto the warranty co who were next to useless.
At the time of the sale I was told how wonderful and comprehensive the warranty was. It’s not!!!
It was my mistake not to have returned the car to the dealer immediately.
Despite that I feel totally conned!
There are plenty of other dealers- go to them would be my recommendation. If you do buy from them- don’t trust a single thing they say and look very closely at the car because they will cover up anything they can get away with.
Oh, and don’t believe the positive reviews, they bribe you at point of sale with entering you into a draw for a positive review!!!!

Great service my us feel valued and welcome very informative went thought everything with us

Fab service, easy to deal with

The sales men themselves were fab on the day of purchasing our car in August. The valeting on the car was not up to a very good standard and on further investigation when getting the car home there were crumbs and marks which had been missed in lots of areas. The after care team have not been useful or helpful at all. The feeling of they don't care since they got the sale definitely stands out. No one ever answers the phone for the after care team nor returns your phone calls. I was offered a disgusting amount towards the valeting to be completed at my home which I turned down. I have since had various items gone wrong with the car which my mechanic has said is down to JJ premium not carrying work they said they had. Also a rated garage should complete certain checks on the car which we don't think have been completed as other items would have been replaced. Because of this I did not trust the garage to complete any work on the car as they clearly hadn't done it the first time. I paid out over £350 to get these items repaired. After I spoke with the after care team who again have not been helpful or apologetic in helping me deal with these issues and pay out I have had to make. I would not recommend buying a car from this garage due to their customer service and attitude towards their customers once the sale has gone through.

Very knowledgeable and helpful.

Oliver was an excellent salesman. He made my experience buying my car a very enjoyable one. Any work that was needed on the car was done without any hassle and their communication was brilliant. I would definitely consider them when buying my next car.

Got a lovely Range Rover Velar from that , they were helpful during my search for the car , they also try to get the finance for the vehicle, the service was great. Polite and Friendly staffs. I am very impress .

Great experience.
Easy part ex
Oliver was great and knew everything about my new car

Very helpful. Maybe need to explain all payment options in more detail, rather than just giving one option.

Very nice clean cars and good customer service
Extras explained in full detail

Terrible service from start to finish. Dealer constantly lied about the status of the car. Paid deposit and viewed car, only to be told that they were withdrawing the car from sale. TOTALLY WASTED MY TIME FOR A WEEK AND ME GOING TO VIEW THE CAR. I WOULD GIVE THEM LESS THAN 1 STAR IF I COULD

Brad was very helpful in supply us all the information required to purchase a very nice car.

I would just give a massive thank you to Lucy who made changing my car a breeze, she realised what I wanted and the condition it needed to be in, JJ Premium Car did not disappoint would definitely recommend to anyone looking for their dream car.
Just for reference I purchased a lovey Audi A6 Avant S Line

Thanks again JJ Premium Cars

Dan

Just a heads up the after sales is shocking

I have had to put new wipers on the car as the ones on the car were not clearing front or the rear windscreens (Bosch wipers £29)

I have had to put oil in the car as the correct amount was not added at service £14 1ltr of oil

Now the car needs a new battery which they are trying not to pay for fully, they have offered me £40 the insurance will pay £150 the new battery is going to cost £273 leaving a shortfall of £83 I have sent them the estimated bill.
The car failed to start the day after I purchased the car so I think they were fully aware of the issue.

This is shocking I live an hour away and work shifts, yet if I go back they will fit a new battery
but are unwilling to pay the difference what a con.

All this should have been checked before I picked the car up!!

I was put under pressure to give a glowing 5⭐️ review as I would be entering into a prize draw but feel people should know the truth

Just to say the car itself is lovely it’s a shame the garage let itself down with shocking after sales team that also you can never get hold of.

Annoyed customer

Recently purchased a vehicle from jj premium cars, the service was very good prior to the sale. The staff are very friendly, Brad especially who was our sales person and Troy was also very helpful too. I was blown away by how they went above and beyond!! HOWEVER, unfortunately after sale it ends there. From the day of purchase we had contacted regarding issues arising with the car and was told they cannot deal with the after sales side and somebody would call. 6 long months of calling and emailing and still being told that somebody will call. We have a car with a massive bill as it is not road worthy and we cannot use it as it is and still failing to speak to anybody from jj premium cars regarding any of this as all you will get from them is the right department will call you. I am very disappointed I have a son who needs to get to regular hospital appointments and I did address my concerns when purchasing it as I need to have reassurance the car would be ok. I even got warranty all of which covers nothing that is wrong with the car.

Phoned yesterday and spoke to Lucy to enquire about a Jaguar XE. It’s a 400 mile round trip so wanted a form of agreement in principal in place before making the long drive. PX price was agreed over the phone so made the trip today up to there showroom. Lucy greeted us and within an hour the previously mentioned agreement was honoured and we were driving off in our new car, no hard or pressurised sale like other larger car sales companies. Would highly recommend to any one who wises to purchase a new car, some very nice prestige cars available for same day drive away. Thank you Lucy you are a credit to JJ Premium Cars.

Recently bought a car after my old one broke down - very lovely and informative salesman that clearly explained all the options but wasn’t at all pushy! Would 100% recommend!

Extremely happy with service received. Slight delay in collecting the car but only by a week due to unexpected work that needed to be carried out on the vehicle and was kept informed throughout. Looking forward to driving new car. Thank you Lucy for all your help!

Good customer service, very helpful.