JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope.
I had a mt bike accident involved with a car. I was in shock and the driver with car stayed untraced. JMW team worked so thoroughly on my case and being so patient all the way with changing emails, with no pressure at all. I feel so lucky to find JMW Solicitors and being their client.
Definitely recommend JMW Solicitors. Outstanding service.

August 31, 2026
Unprompted review
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Reply from JMW

Hi Shabba,

Thank you for your positive feedback about your experience with JMW Solicitors. We're glad to hear that our team provided you with the support and thoroughness you needed during your claim process. It's wonderful to know you felt positive and hopeful throughout.

Kind regards,
JMW.

Rated 5 out of 5 stars

Professional, Reassuring and Highly Recommended

Lauren and the JMW team were absolutely brilliant throughout one of the most difficult periods of my life.

I came into the process after a very difficult separation, and before instructing JMW it genuinely felt like there was very little hope of achieving the outcome I wanted. Lauren and the team completely changed that. She was clear, calm and incredibly knowledgeable, and always took the time to explain what was happening, what the next steps were and why. That gave me a huge amount of confidence during a process that can otherwise feel overwhelming.

Her communication was excellent, responses were fast, and I always felt that my case was being taken seriously and progressed properly. Nothing ever felt vague or unnecessarily complicated.

Most importantly, Lauren and JMW achieved the outcome I had hoped for when, at points, I really didn’t think it would be possible. I’m extremely grateful for the work, support and reassurance they gave me throughout.

I would highly recommend Lauren and JMW to anyone going through a difficult family law matter.

August 24, 2026
Unprompted review
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Reply from JMW

Hi James,

Thank you for your wonderful feedback about Lauren and the JMW team. We're thrilled to hear that their support and clear communication made such a positive impact during a challenging time in your life. It's great to know that they helped you achieve the outcome you hoped for.

Kind regards,
JMW.

Rated 5 out of 5 stars

My experience with Kaleem and Gemma was…

My experience with Kaleem and Gemma was excellent. Their communication was clear, timely, and supportive throughout my entire service.

August 4, 2026
Unprompted review
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Reply from JMW

Hi fearbryaan,

Thank you for your positive feedback. We are glad to hear the team communicated clearly and was supportive throughout the process.

Kind regards,
JMW.

Rated 5 out of 5 stars

Excellent

I am extremely grateful for the support and guidance i recieved from Ellena throughout family court proceedings.
Ellena was patient with me, understanding and knowledgeable in her field.
The whole process was so stressful but was made a lot easier with jmws support.
If you want a professional, knowledgeable solicitor to get you through your family law case jmw is highly recommended.

August 24, 2026
Unprompted review
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Reply from JMW

Hi Grace,

Thank you for your kind words about Ellena. We're glad to hear that her support and knowledge made a stressful family court process easier for you, and appreciate your recommendation.

Kind regards,
JMW.

Rated 5 out of 5 stars

Liz fletcher was outstanding from day…

Liz fletcher was outstanding from day one and has helped me settle this case in record time i would highley recommennd Jmw very professional

August 24, 2026
Unprompted review
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Reply from JMW

Hi Darren,

Thank you for your kind words about Liz. We're thrilled to hear that she provided outstanding support and helped you settle your case quickly.

Kind regards,
JMW.

Rated 5 out of 5 stars

Andrew Gilligan - JMW

I could not have asked for a more knowledgable, reassuring, and supportive lawyer to assist me with my case. He was informative and knew exactly what to say and advise every step of the way to ensure the best possible outcome for myself. Andrew’s help has been invaluable and he has played a significant role in ensuring I have every chance at a very successful future. Thank you Andrew.

August 21, 2026
Unprompted review
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Reply from JMW

Hi Amelia,

Thank you for your kind words about Andrew Gilligan. We're delighted to hear that he provided you with knowledgeable and supportive assistance throughout your case. It's great to know that his guidance has made a significant impact on your future.

Kind regards,
JMW.

Rated 5 out of 5 stars

Laura Roche

Laura Roche handled my case brilliantly.

She had clearly done this many times before but she still appreciated that the case was (hopefully) a once in a lifetime for me. She explained the process to me and kept me up to date at all times.

I was also delighted with the outcome.

July 16, 2026
Unprompted review
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Reply from JMW

Hi Richard,

Thank you for your positive feedback about Laura Roche. We're glad to hear that she handled your case with expertise and kept you informed throughout the process. It's great to know you were delighted with the outcome.

Kind regards,
JMW.

Rated 5 out of 5 stars

Laura Roche dealt with my case…

Laura Roche dealt with my case efficiently and professionally throughout. Making sure I received the best diagnosis and treatment for my injury.
Great communication throughout, always happy discussing any concerns I had, regarding my recovery, and future interests.

August 20, 2026
Unprompted review
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Reply from JMW

Hi John,

Thank you for your kind words about Laura Roche. We're pleased to hear that she handled your case efficiently and maintained great communication throughout your recovery process.

Kind regards,
JMW.

Rated 5 out of 5 stars

Words fail me to express how grateful I…

Words fail me to express how grateful I am from the services provided by Lauren.

I cannot recommend this solicitor highly enough. I was dealing with an Account Freezing Order (AFO), which was an extremely stressful. From the very beginning, she demonstrated exceptional professionalism, knowledge and commitment to my case.

Lauren took the time to understand the circumstances fully, explained the legal process clearly, and guided me through every stage with patience and confidence. Her expertise in this specialist area was evident throughout, and her advice was practical, strategic and reassuring.

What impressed me most was her dedication and responsiveness. I always felt that my case was being taken seriously and handled with great care. Thanks to her hard work and professional support, I was able to navigate a very difficult situation with much greater confidence.

I am extremely grateful for everything she did and would wholeheartedly recommend them to anyone facing an Account Freezing Order or other complex financial investigation.

An outstanding solicitor and an excellent service.

August 19, 2026
Unprompted review
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Reply from JMW

Hi Ernest,

Thank you for your heartfelt feedback about Lauren's support during your Account Freezing Order case. We're delighted to hear that her professionalism and dedication made such a positive impact on your experience. It's great to know you felt confident and well-guided throughout the process.

Kind regards,
JMW.

Rated 5 out of 5 stars

Commendation to the family team at JMW…

Commendation to the family team at JMW solicitors in Liverpool. I met with Ruth Kearns and Megan Clarke who provided excellent advice. I was particularly impressed by the close nature of the team and simplifying what had the potential to be more complex. The speed of work was impressive alongside professionalism. I would recommend the family team highly to anyone who is seeking initial advice right through to final orders.

August 14, 2026
Unprompted review
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Reply from JMW

Hi Jay,

Thank you for your commendation of Ruth and Megan. We're delighted to hear that they provided you with excellent advice and simplified what could have been a complex process. Your recommendation means a lot to us.

Kind regards,
JMW.

Rated 5 out of 5 stars

Great experience and highly recommend

Firstly, I cannot Thank you enough to Jack.

I had a potential for a AFO on my bank account. While looking for a lawyer for my case, I came across JMW. I spoke with Jack from JMW about my case and from the minute I spoke with Jack and explained my situation, I knew I chose the right lawyer.

He was calm, sincere and advised me what steps needed to taken. He first got an extension from the Financial Officer once he started working on my case. We discussed everything on Teams meeting and he thoroughly went through the evidence. Very politely advised what to do next and how to present the evidence to the FI. Took me through every step of the process and reviewed with me before submitting the evidence/emails to the FI.

I am glad to say that the case is resolved now and Jack was very proactive in chasing the FI about the decision. He made sure I receive the emails, before sending to the FI.

I am very happy that I went with JMW and Jack was expectational with resolving the case at the earliest. I would definitely recommend JMW for the services.

July 27, 2026
Unprompted review
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Reply from JMW

Hi Jyoti,

Thank you for your wonderful feedback about your experience with Jack. We're delighted to hear that his calm and proactive approach made such a positive impact on your case. It's great to know that you felt supported and well-informed throughout the process.

Kind regards,
JMW.

Rated 5 out of 5 stars

Fantastic Solictor firm

Hi would like to say a big thank you to Karl and savannah they have helped me through my journey I loved with both they reply back to you properly they explain everything to you clearly they both was amazing both fighters they are both fantastic really kind will recommend to friends and family really a good educated well experienced solictors firm I’m really happy I had both to work with thank you so much

August 20, 2026
Unprompted review
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Reply from JMW

Hi Charmaine,

Thank you for your heartfelt feedback about Karl and Savannah. We're delighted to hear that they provided you with clear communication and support throughout your journey. We're glad you had a positive experience and will pass your feedback on to the team.

Kind regards,
JMW.

Rated 5 out of 5 stars

Exceptional teamwork, professionalism and an outstanding result

I cannot speak highly enough of Scott Bell, Patrick Boyers and Emily Hopkins of JMW for their exceptional support and professionalism in representing Shakespeare Coaches Limited at our Public Inquiry.

The stakes were extremely high: we were facing the possible revocation of our Midlands operator’s licence, together with the potential refusal of our London application. The eventual outcome—a limited restriction on the Midlands licence and the full grant of our London application—was an outstanding result.

Patrick’s contribution at the hearing was absolutely fantastic. He took the time to listen, fully understood the outcome we were seeking and presented our case before the Traffic Commissioner with clarity, focus and professionalism. His advocacy and judgement on the day were instrumental in achieving such a positive result.

Emily’s work in preparing and coordinating the written submissions was equally invaluable. Her written work laid the foundations for the hearing and did much of the heavy lifting beforehand. She organised the evidence, coordinated the preparation and kept everything firmly on track. With 101 other things competing for my attention, she managed me exceptionally well as a client and ensured that nothing important was overlooked. Her communication, patience and attention to detail were excellent throughout.

Together, Patrick and Emily provided a genuinely first-class service. Their teamwork, professionalism and commitment were second to none, and both are a real credit to JMW. I am absolutely delighted that with the outcome and would have no hesitation in recommending them—or instructing them again in the future.

August 18, 2026
Unprompted review
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Reply from JMW

Hi Paul,

Thank you for your detailed feedback about Scott, Patrick, and Emily. We're thrilled to hear that their teamwork and professionalism led to such a positive outcome for Shakespeare Coaches Limited. It's great to know that their dedication and expertise made a significant difference during your Public Inquiry.

Kind regards,
JMW.

Rated 5 out of 5 stars

I was extremely impressed with JMW and…

I was extremely impressed with JMW and would definitely use them again. It was a long process, mainly delayed by other side. I am happy with the end result.

August 5, 2026
Unprompted review
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Reply from JMW

Hi Sandra,

Thank you for your positive feedback. We're pleased to hear that you were impressed with our service and that you are happy with the end result, despite the delays.

Kind regards,
JMW.

Rated 5 out of 5 stars

Rhia Sharma and Abiha Rana

Rhia Sharma and Abiha Rana, I would like to thank you from the bottom of my heart for all the hard work and dedication you have shown. You are truly amazing!

You have done an outstanding job, always with great professionalism, efficiency, and speed. Whenever I have needed your help, you have always been there to respond and support me immediately, no matter the situation.

I truly appreciate your dedication, patience, and all the support you have given me. Thank you so much for everything you have done for me. I am extremely grateful to you both!

August 17, 2026
Unprompted review
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Reply from JMW

Hi Customer,

Thank you for your heartfelt feedback about Rhia and Abiha. We're thrilled to hear that their professionalism and dedication made such a positive impact on your experience. It's wonderful to know you felt supported throughout.

Kind regards,
JMW.

Rated 5 out of 5 stars

I cannot thank my divorce solicitors…

I cannot thank my divorce solicitors enough for everything they did for me. My divorce was particularly difficult and, at times, extremely stressful due to the challenging circumstances and a very difficult ex-partner.

Throughout the whole process, they were absolutely brilliant. They supported me every step of the way, listened to me, reassured me when things became overwhelming and always gave me clear, honest advice.

They worked incredibly hard, on my behalf and fought my corner when I needed them most. Ultimately, they achieved the best possible outcome for me, and I honestly don’t know how I would have got through it without their support and expertise.

I would highly recommend them to anyone going through a difficult divorce. They were professional, compassionate, incredibly knowledgeable and genuinely cared about getting the best result for me. I will always be extremely grateful for everything they did. ❤️

August 6, 2026
Unprompted review
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Reply from JMW

Hi Vicks,

Thank you for your heartfelt feedback about your experience with our divorce solicitors. We're glad to hear that they provided you with the support and expertise you needed during such a challenging time. It's wonderful to know that their professionalism and compassion made a significant difference for you.

Kind regards,
JMW.

Rated 5 out of 5 stars

A great experience from JMW

A great experience from JMW. Lauren did a brilliant job, extremely professional, efficient and with great communication throughout along with a very favourable settlement.

Highly recommend this company and Lauren.

August 15, 2026
Unprompted review
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Reply from JMW

Hi Sam,

Thank you for your positive feedback about Lauren. We're delighted to hear that she provided professional and efficient service, along with great communication throughout your case.

Kind regards,
JMW.

Rated 5 out of 5 stars

Saeed and Alicia have been an integral…

Saeed and Alicia have been an integral part of my case and have been instrumental with providing support and guidance throughout the whole process to date.

With the professionalism and dedication from the team, I cannot thank the team for everything and the support provided.

If your looking for a great law firm and experienced team your in capable hands with JMW.

Faraaz Butt

August 13, 2026
Unprompted review
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Reply from JMW

Hi Faraaz,

Thank you for your kind words about Saeed and Alicia. We're pleased to hear that they provided you with the support and guidance you needed throughout your case. Your recommendation means a lot to us, and we're glad you felt in capable hands with our team.

Kind regards,
JMW.

Rated 5 out of 5 stars

Brilliant Service

I cannot recommend the services of Rhia enough. I had a slightly complicated sale (leasehold, shared ownership) and her responsiveness, willingness to discuss concerns, and speediness really improved my experience, and took away lots of the anxiety that comes from moving.

August 13, 2026
Unprompted review
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Reply from JMW

Hi Kate,

Thank you for your kind words about Rhia. We're thrilled to hear that her responsiveness and willingness to address your concerns made your complicated sale much smoother and less stressful.

Kind regards,
JMW.

Rated 5 out of 5 stars

What a team

What a team, professional, empathic, comforting, supportive, knowledgeable, I truly am running out of superlatives.
A 15 month battle with a Local Authority resulted in our exoneration.
We truly believe we would not be in the position we are today without Holly and Beverley.
As recommendations go, 10 out of 10 simply does not do justice to quantify our personal experience of the team that helped us through.
I wish I could find more words to express our gratitude, we will be forever grateful.

August 7, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Keith

Thank you for your wonderful review. We're so pleased to hear that you had such a positive experience with Holly and Beverley, and that you felt supported throughout your case. We will pass on your kind words to the team.

Kind regards
JMW.

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