JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Access to grandchildren

After losing my son to mental health struggles and, one year later, losing my wife through the heartbreak of losing our son, I found myself in a position I never expected to be in. I started looking for advice and support about gaining access to my granddaughter.
After speaking to a few solicitors, I came across Jenny, a Partner at JMW. From our first conversation over the phone, I found her extremely professional, understanding and comforting. We arranged a one-to-one meeting in Manchester, as I personally find face-to-face meetings much more reassuring than meetings over the internet, and Jenny completely understood that.
What I expected to be a one-hour meeting turned into around two and a half hours. Amélie, Jenny's assistant, took notes throughout, and Jenny explained that my circumstances were quite unique and not something they had dealt with before.
From that first meeting, I immediately clicked with both Jenny and Amélie. Amélie became my go-to person throughout the process. She was always there to answer my questions and, particularly during court hearings, helped me understand what was happening and what I needed to do.

Jenny had originally warned me that cases like this could take one to two years, so although the approximately eight months from start to finish still felt like a very long time when all you want is to see your loved one, it was considerably quicker than I had feared.
Jenny also instructed an amazing barrister, Kate. Once again, I immediately felt that I was in safe hands. Kate was incredibly supportive, professional and understanding throughout.
At that point, I felt I had a team of highly professional women representing me, and I honestly believe that was exactly what my late wife and son would have wanted.
After two court hearings, I finally gained access to my beautiful granddaughters.
I appreciate that money is always a consideration when looking for professional support. Personally, I have always believed that you get what you pay for, and to me, my granddaughters are priceless.
What stood out most throughout the whole experience was the personal care. Jenny, Amélie and Kate answered all of my questions, helped calm me when things became overwhelming, and encouraged me to think rationally during what was an incredibly difficult and emotional period, particularly in light of the allegations that were being made.
One small thing that meant a great deal to me was when they asked me to provide photographs for when I first met my granddaughters. It may seem like a small detail, but to me it showed that they understood the personal and emotional importance of what I was going through. It wasn't simply a case to them.

I would have no hesitation in recommending Jenny, Amélie and the team at JMW to anyone facing a situation like mine. They gave me professional guidance when I needed it most, but just as importantly, they treated me as a person rather than simply another case.
I will always be grateful to them for helping me get back into my granddaughters' lives.

July 27, 2026
Unprompted review
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Reply from JMW

Hi Darren,

Thank you for sharing your heartfelt experience with Jenny, Amélie, and Kate. We're truly moved to hear how their professionalism and personal care made a significant difference during such a challenging time in your life. It's wonderful to know that you felt supported and understood throughout the process, leading to a positive outcome with your granddaughters.

Kind regards,
JMW.

Rated 5 out of 5 stars

JMW are a really good firm I would highly recommend.

I had an exceptionally responsive solicitor and on the day of court an excellent barrister. The solicitor worked closely with me to understand the case, and this showed on the day with a positive result. JMW are a really good firm I would highly recommend.

August 11, 2026
Unprompted review
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Reply from JMW

Hi Richard,

Thank you for your positive feedback. We're glad to hear that your solicitor and barrister provided exceptional support and that their efforts contributed to a positive outcome in court.

Kind regards,
JMW.

Rated 5 out of 5 stars

Excellent customer service

I was wrongfully accused of a crime i never commit and daniel and ian went out of their way to fight my corner for me. The last 6 months my life been complete hell and has had a huge impact on my mental health but both of them have been my guardian angels and i have them to thank for and it was them who ended my nightmare. They were both their every step of the way, guided me and most importantly believed me from day 1. I like to say a huge shout out to daniel especially as he was their with me at the court hearing and trial, he reassured me we had a good fighting chance which helped take the strain off things and even in court itself i was very calm and thats all thanks to daniel. I made the right decision using this law firm so highly recommend, if i could offer more stars on here i would as they did a fantastic job for me. 😊😊

August 10, 2026
Unprompted review
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Reply from JMW

Hi Nathan,

Thank you for sharing your experience with Daniel and Ian. We're thrilled to hear that they provided you with the support and reassurance you needed during such a challenging time. It's great to know that their guidance helped you feel calm and confident throughout the process.

Kind regards,
JMW.

Rated 5 out of 5 stars

Regular updates

Regular updates. That gave me confidence in the process.

August 9, 2026
Unprompted review
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Reply from JMW

Hi Tania,

Thank you for your feedback. We're glad to hear that the regular updates provided you with confidence in the process. Your trust in our service is greatly appreciated.

Kind regards,
JMW.

Rated 5 out of 5 stars

Excellent Service and a Great Outcome

I’m extremely pleased with the support I received from Sara Stanger throughout my dental negligence claim. She made what could have been a difficult and stressful process feel straightforward and well managed from start to finish.

Sara Stanger was professional, approachable and kept me informed throughout, ultimately achieving a very positive outcome for me. I’m very grateful for all her help and wouldn’t hesitate to recommend her to anyone in a similar situation.

August 11, 2026
Unprompted review
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Reply from JMW

Hi David,

Thank you for your excellent feedback about Sara Stanger. We're thrilled to hear that she made your dental negligence claim feel straightforward and well-managed, ultimately leading to a positive outcome.

Kind regards,
JMW.

Rated 5 out of 5 stars

Great service

Great service, always there to help! Reliable and fairly priced.
Rhia and her team were absolutely brilliant and stayed on top of everything throughout the entire process. They definitely made the first-time buyer experience much less stressful. 😊

We'll definitely use them again!

August 5, 2026
Unprompted review
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Reply from JMW

Hi Saverio,

Thank you for your wonderful feedback about Rhia and her team. We're delighted to hear that they made your first-time buyer experience less stressful and provided reliable service throughout the process.

Kind regards,
JMW.

Rated 5 out of 5 stars

Positive recommendation

Ellena Mottram and Katie Lowe at JMW were excellent in guiding me through a very difficult process made more more complicated by very aggressive and difficult other parties. I would have no hesitation in recommending them and the overall JMW team who with their excellent service helped me achieve a positive conclusion.

August 5, 2026
Unprompted review
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Reply from JMW

Hi Jeff,

Thank you for your positive recommendation of Ellena and Katie. We're pleased to hear that they provided excellent guidance during a challenging process and helped you achieve a positive outcome.

Kind regards,
JMW.

Rated 5 out of 5 stars

I cannot thank JMW enough for their…

I cannot thank JMW enough for their help with my case.
Especially Nadia Valentine - professional, supportive and reassuring throughout.
I wouldn’t hesitate to recommend them.

August 6, 2026
Unprompted review
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Reply from JMW

Hi Emma,

Thank you for your kind words about Nadia and the team. We're delighted to hear that you found their support professional and reassuring throughout your case.

Kind regards,
JMW.

Rated 5 out of 5 stars

Nick Young at JMW…

I can't thank Nick Young from JMW enough for his exceptional support, from the first point of contact I had with Nick he handled my case with absolute professionalism, keeping me up to date every step of the way with regular communication showing his legal expertise and knowledge in the field of CES.
Nick explained everything to me each time we spoke, supporting me with all the appointments I had to attend reassuring me throughout and he was quick to respond to any questions I had.
I can't recommend Nick Young enough I consider myself very lucky to have found such a supportive solicitor.
Thank you Nick and the team at JMW

August 4, 2026
Unprompted review
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Reply from JMW

Hi Leisa,

Thank you for your kind words about Nick Young. We're delighted to hear that his professionalism and support made such a positive impact on your experience. It's great to know you felt reassured and well-informed throughout the process.

Kind regards,
JMW.

Rated 5 out of 5 stars

My company use Mr kaleem Chaudhary to…

My company use Mr kaleem Chaudhary to do my visa renewal i must say his level of professionalism was excellent, he was so patient with me because the process was over the phone and i am not that computer savvy, we did the application on the 24th of July, he submitted the application on the 27th of July and we got back a successful response on the 3rd of August, he personally phoned and congratulated me,I would recommend him to anyone that needs immigration services, for me i am saving his contacts because I will be definitely recommending him and will be using his services in the very near future.

July 24, 2026
Unprompted review
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Reply from JMW

Hi C Becky,

Thank you for your wonderful feedback about Kaleem Chaudhary. We're delighted to hear that his professionalism and patience made your visa renewal process smooth and successful. It's great to know you felt supported throughout.

Kind regards,
JMW.

Rated 5 out of 5 stars

Fantastic service

From start to finish Clare and Stephanie have been truly amazing. It was a quick turnaround and even proceeds of sale were in my bank account a day or so later. Thank you so much!

July 31, 2026
Unprompted review
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Reply from JMW

Hi Laura,

Thank you for your wonderful feedback about Clare and Stephanie. We're thrilled to hear that they provided amazing service and ensured a quick turnaround for your sale.

Kind regards,
JMW.

Rated 1 out of 5 stars

Untrustworthy, Misleading, and Costly Delays

My experience with JMW was entirely unacceptable and ended up costing me a significant amount of money. Throughout the process, the solicitor wasted my time and was fundamentally untruthful with me about how the process worked and the actual timelines involved.

Because of their constant delays, poor communication, and misleading updates, I missed a crucial deadline. As a direct result of their incompetence, my mortgage rate increased astronomically, leaving me with a heavy financial burden that could have been entirely avoided if they had simply done their jobs efficiently and honestly.

If you are on any kind of deadline or value transparent, reliable legal representation, I strongly advise looking elsewhere.

July 31, 2026
Unprompted review
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Reply from JMW

Hi Thany,

Thank you for your review. We'd like to look into this further for you. Please could you send further details of your case, including your reference number, to feedback@jmw.co.uk so we can do so?

Kind regards,
JMW.

Rated 5 out of 5 stars

First time buyers

Both Clare and Stephanie supported me and my partner in buying our first home. They had everything under control and made our lives very easy. Thanks so much both!

July 27, 2026
Unprompted review
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Reply from JMW

Hi Ellie,

Thank you for your kind words about Clare and Stephanie. We're delighted to hear that they made your first home-buying experience easy and enjoyable, and we will pass on your lovely review to the team.

Kind regards,
JMW.

Rated 5 out of 5 stars

Jonathon and Niamh have handled my case…

Jonathon and Niamh have handled my case with total professionalism. I would not hesitate to use them again if needed, or recommend them.

July 29, 2026
Unprompted review
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Reply from JMW

Hi Lesley,

Thank you for your positive feedback about Jonathon and Niamh. We're glad to hear that they handled your case with professionalism and that you would consider using their services again.

Kind regards,
JMW.

Rated 5 out of 5 stars

Rhia was responsive

Rhia was responsive, reachable and extremely helpful throughout our house purchase in Teddington. Very happy with her service and would recommend

July 29, 2026
Unprompted review
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Reply from JMW

Hi Riona,

Thank you for your positive feedback about Rhia. We're glad to hear that her responsiveness and helpfulness made your house purchase a smooth experience.

Kind regards,
JMW.

Rated 5 out of 5 stars

Recommendation for excellent service

Thank you, JMW Solicitors LLP, for the excellent service you provided.

JMW Solicitors LLP represented our family in a medical negligence case relating to our late mother. From our first contact through to the conclusion of the case, we received outstanding service throughout.

Our main point of contact, Miss Suleikha, was exceptional. She demonstrated compassion, professionalism and dedication at every stage, keeping us informed, providing honest and expert advice, and supporting us through what was a long, emotional and often frustrating process. Her empathy, diligence and commitment gave us complete confidence that our case was in safe hands.

We would like to extend our sincere thanks to Miss Suleikha and the entire team behind the scenes for their hard work and support. We would not hesitate to recommend JMW Solicitors LLP to anyone seeking legal representation in a medical negligence case.

July 1, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Ara-Dedei,

Thank you for your kind words about the service you received from Miss Suleikha and the JMW team. We're glad to hear that her compassion and professionalism made a difference during such a challenging time for your family.

Kind regards,
JMW.

Rated 5 out of 5 stars

A big thank you to Rhia and Abiha

After 25 years of not moving, I was selling and buying and was a little oblivious about the process. Rhia Sharma and Abiha Rana at JMW were absolutely amazing. Their professionalism, experience and efficiency just made the whole process so much easier. They were always quick to respond and deal with all enquiries so swiftly, and take ownership and manage at times, some challenging situations. I feel very fortunate to have had them supporting me. I would highly recommend Rhia and Abiha at JMW.

July 24, 2026
Unprompted review
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Reply from JMW

Hi Andrea,

Thank you for your wonderful feedback about Rhia and Abiha. We're delighted to hear that their professionalism and efficiency made your selling and buying process easier. It's great to know you felt supported throughout.

Kind regards,
JMW.

Rated 5 out of 5 stars

Billie & Rhia managed our conveyancing…

Billie & Rhia managed our conveyancing smoothly, communicating clearly throughout and inspiring trust. Thank you.

July 17, 2026
Unprompted review
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Reply from JMW

Hi Colyn,

Thank you for your positive feedback about Billie and Rhia. We're glad to hear that they managed your conveyancing smoothly and communicated clearly throughout the process. Your trust in them is greatly appreciated.

Kind regards,
JMW.

Rated 5 out of 5 stars

I would highly recommend this firm

I would highly recommend this firm, especially Chris and Amy. Both have represented me and have made me feel at ease throughout such a difficult process. Both Chris and Amy have kept me informed throughout, answered my concerns and have provided excellent legal advice. I have felt fully supported during the investigation and I knew my case was in safe hands with them.

April 30, 2026
Unprompted review
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Reply from JMW

Hi Danielle,

Thank you for your high recommendation of Chris and Amy. We're pleased to hear that they provided you with support and excellent legal advice during a challenging time. It's great to know you felt informed and at ease throughout the process.

Kind regards,
JMW.

Rated 5 out of 5 stars

Absolutely fantastic experience from…

Absolutely fantastic experience from start to finish! I have dealt with a number of Solicitors for various house sales over the years but on this occasion it was seamless. Buying and selling property can be a stressful time but Scott and Holly were professional, approachable, and kept me in the loop at all times. Thank you so much for your help and expertise. Gary.

July 22, 2026
Unprompted review
JMW logo

Reply from JMW

Hi TDR,

Thank you for your fantastic feedback about Scott and Holly. We're thrilled to hear that they made your buying and selling experience seamless and kept you informed throughout the process.

Kind regards,
JMW.

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