JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Jade and Hojo

Jade and Hojo, were brilliant and very efficient, we only engaged them 5 days before the case, they worked tirelessly for us and arranged a. Great barrister who got us a better outcome than we could have imagined, would highly recommend them for great communication and service, thanks guys

July 17, 2026
Unprompted review
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Reply from JMW

Hi John,

Thank you for your fantastic feedback about Jade and Hoj. We're thrilled to hear that they provided efficient support and arranged a great barrister for your case. It's wonderful to know that you achieved a better outcome than expected.

Kind regards,
JMW.

Rated 5 out of 5 stars

I got my life and career back

I came to JMW having sacked a previous solicitor that had been provided by my employer.
Lucy Hicks from JMW took over my case, listened to me with kindness and compassion, and wrote a letter to the investgating officers and CPS, citing all of the reasons why the investigation should cease, together with caselaw.
Within two weeks of this letter being sent, the CPS returned "no further action." I had been on bail for nearly two years at that point, and Lucy did more in a few short weeks than had been done in the last 21 months or so.
Lucy has a real passion for justice, doing the right thing, and has a really compassionate outlook. She's not afraid to rattle cages and ruffle feathers. I felt believed and supported by Lucy, and I would recommend her to anyone. I will always be grateful for getting my life back.

July 10, 2026
Unprompted review
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Reply from JMW

Hi T,

Thank you for sharing your experience with Lucy. We're thrilled to hear that her compassionate approach and dedication led to such a positive outcome for you after a challenging time.

Kind regards,
JMW.

Rated 5 out of 5 stars

I can’t recommend JMW highly enough

I can’t recommend JMW highly enough. Clare and Stephanie handled both the sale of my old property and the purchase of my new-build home. The whole process was incredibly straightforward; I was kept regularly updated, correspondence was always replied to promptly, and the communication between JMW and my builders was excellent.

July 24, 2026
Unprompted review
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Reply from JMW

Hi Kirsty,

Thank you for your fantastic recommendation. We're thrilled to hear that Clare and Stephanie made the sale and purchase process straightforward and kept you well-informed throughout.

Kind regards,
JMW.

Rated 5 out of 5 stars

​Excellent service

​Chris and the JMW team provided first-class service from start to finish. Facing three gross misconduct allegations was overwhelming, but Chris thoroughly dismantled the evidence by highlighting major inconsistencies across all three supporting documents. He drafted a strong response and guided my every step, leading to the full dismissal of the case. Chris was always on hand to address my concerns and offer excellent advice. JMW has been invaluable to me, and I highly recommend their services.

July 24, 2026
Unprompted review
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Reply from JMW

Hi Bobby,

Thank you for your fantastic review. We're thrilled to hear that Chris and the JMW team provided you with first-class service and support throughout your case. It's great to know that their guidance led to a successful outcome for you.

Kind regards,
JMW.

Rated 5 out of 5 stars

Clare and Stephanie were very…

Clare and Stephanie were very responsive to all communication, explaining things along the way. From a legal point of view they made buying our new home as stress free as possible.....Really appreciated the attention to detail we received...bug thank you to them both.

July 23, 2026
Unprompted review
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Reply from JMW

Hi HC,

Thank you for your positive feedback about Clare and Stephanie. We're pleased to hear that their responsiveness and attention to detail made your home buying experience as stress-free as possible.

Kind regards,
JMW.

Rated 5 out of 5 stars

JMW Rachelle Green

JMW represented me in a dispute with my local council.
Rachelle Green was excellent.
Her skills,understanding and hard work were very impressive.
This concluded in a favourable result. Highly recommended.

July 1, 2026
Unprompted review
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Reply from JMW

Hi W M BALL,

Thank you for your positive feedback about Rachelle. We're thrilled to hear that her skills and hard work led to a favourable outcome in your dispute with the local council.

Kind regards,
JMW.

Rated 5 out of 5 stars

Definitely recommend!

Scott & Holly did an incredible job of handling our case throughout the sale and purchase of our properties. They were quick at responding to emails and we felt confident putting our trust in them to progress things. When our sale fell through Scott was on hand to assist us in our time of need which we really appreciate! Exactly what you need when instructing a solicitor. Thanks team

July 17, 2026
Unprompted review
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Reply from JMW

Hi,

Thank you for your wonderful feedback. We're thrilled to hear that Scott and Holly provided you with prompt responses and support throughout your sale and purchase. It's great to know they were there for you during challenging times.

Best regards,
JMW.

Rated 5 out of 5 stars

Jmw were very professional and friendly…

Jmw were very professional and friendly they did everything for me and made everything so easily I would definitely recommend using them . Very good 👌

July 20, 2026
Unprompted review
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Reply from JMW

Hi Ray,

Thank you for your kind words. We're thrilled to hear that you found our service professional and friendly, and that we made everything easy for you. We appreciate your recommendation.

Best regards,
JMW.

Rated 5 out of 5 stars

I appointed JMW to handle my divorce…

I appointed JMW to handle my divorce after they came highly recommended, and I am so grateful that I did.

Amy Smethurst dealt with the day-to-day management of my case and was fantastic throughout. She helped me navigate an extremely difficult divorce, reducing much of the emotional and financial strain I was experiencing. Amy kept me fully informed at every stage, providing regular updates and explaining what to expect as the case progressed. She was also transparent about future costs and payments, which helped me manage my finances during a very uncertain time.

What stood out most was Amy's ability to combine professionalism with genuine compassion. She helped me manage my emotions, navigate potentially difficult situations, and always provided honest, practical advice, even when it was challenging to hear. Her responsiveness was exceptional, and I never felt unsupported or left wondering what was happening with my case.

Jenny Arnold provided strategic guidance throughout the matter, and together Amy and Jenny made an outstanding team. They were both incredibly supportive throughout a challenging and sensitive process, guiding me with integrity, professionalism, expertise and a great deal of care. I always felt confident that they had my best interests at heart.

The outcome achieved exceeded my expectations. Thanks to Amy and Jenny, I now have the freedom and security to build a future for myself, and I am loving this new chapter of my life.

I would highly recommend Amy Smethurst, Jenny Arnold and the wider JMW Family Team to anyone requiring family law advice and representation. Their expertise, communication, responsiveness and client care are truly exceptional.

Thank you both for helping me through one of the most difficult periods of my life.

October 22, 2025
Unprompted review
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Reply from JMW

Hi Clara,

Thank you for your kind words. We're delighted to hear that Amy and Jenny provided you with the support and guidance you needed during your divorce. It's wonderful to know that their professionalism and compassion made a significant difference in your experience.

We appreciate your recommendation and wish you all the best in this new chapter of your life.

Best regards,
JMW.

Rated 5 out of 5 stars

J.M.W Solicitors was recommended to us…

J.M.W Solicitors was recommended to us by our financial advisor and I must say we it was one of the best recommendations we have ever had, there professionalism, expertise and knowledge in helping us to re-write our "Will" has been invaluable in guiding us to exactly what we needed to look after our family in the future. Dealing with Joe and Cara has been amazing with there response times with questions we had being impeccable. Thank you very much, Steve.

July 17, 2026
Unprompted review
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Reply from JMW

Hi Steven,

Thank you for your wonderful feedback. We're delighted to hear that Joe and Cara provided you with exceptional service while helping you rewrite your will. It's great to know that their professionalism and response times made a positive impact on your experience.

Best regards,
JMW.

Rated 5 out of 5 stars

Had Joana as my solicitor for almost…

Had Joana as my solicitor for almost two years and it was a lovely and easy experience, she’s very friendly and a pleasure to work with and she helped me win my case in which we had a great outcome! Can’t thank her enough!

July 17, 2026
Unprompted review
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Reply from JMW

Hi Maizey,

Thank you for your wonderful feedback about Joana. We're thrilled to hear that your experience was pleasant and that she helped you achieve a great outcome in your case.

Best regards,
JMW.

Rated 5 out of 5 stars

Great experience

Cathryn helped me set up my Skilled worker visa and was super responsive at all times, making sure to reassure me throughout every step of the process and completing everything diligently.

July 10, 2026
Unprompted review
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Reply from JMW

Hi Paula,

Thank you for your positive feedback. We're thrilled to hear that Cathryn was responsive and reassuring throughout the process of setting up your Skilled Worker visa.

Best regards,
JMW.

Rated 5 out of 5 stars

Very professional and competent practice

It was a pleasure to work with Kulwant and the team at JMW Solicitors on a six-figure matter. Following a professional review of the case and guidance on how to pursue the claim we intended to bring, Kulwant and the team ensured the correct facts were presented to our client, and we secured full compensation without the need to proceed to court.

July 13, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Ulrich,

Thank you for your positive feedback. We're pleased to hear that Kulwant and the team provided professional guidance and secured full compensation for your case without needing to go to court.

Best regards,
JMW.

Rated 4 out of 5 stars

I had a great experience with JMW with…

I had a great experience with JMW with my Visa application process.

February 9, 2026
Unprompted review
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Reply from JMW

Hi Gokul,

Thank you for your feedback. We're glad to hear you had a great experience with your Visa application process at JMW.

Best regards,
JMW.

Rated 5 out of 5 stars

Stewart Campbell’s service is truly…


Stewart Campbell’s service is truly outstanding 👍5 stars absolutely
This is a feeling that comes from the bottom of my heart🙏

The service is incredibly professional, patient, and meticulous! The response speed was astonishingly fast!

Looking forward to working together again!

July 15, 2026
Unprompted review
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Reply from JMW

Hi Qin,

Thank you for your heartfelt feedback about Stewart Campbell. We're thrilled to hear that his service was outstanding, professional, and responsive. We look forward to working with you again in the future.

Best regards,
JMW.

Rated 5 out of 5 stars

Fantastic firm

Fantastic firm! Couldn’t recommend more!

July 7, 2026
Unprompted review
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Reply from JMW

Hi Dan

Thank you for your kind words. We appreciate your recommendation.

Kind regards
JMW.

Rated 5 out of 5 stars

Thank you.

I would like to express my sincere gratitude for the support and assistance I received throughout this investigation process.

Receiving confirmation that there is no case to answer has brought an immense sense of relief and happiness. The process was understandably stressful at times, and I am extremely grateful for the professionalism, care and guidance shown by those who supported me throughout.

In particular, I would like to acknowledge Milly Blunt for the invaluable assistance she provided during our meeting at Cobalt Square for a time that suited me. The structured approach she took in helping me prepare for the process, alongside linking with my Federation Representative Rhiannon Flury, Milly enabled me to clearly articulate my response to the misconduct allegation. Her guidance, reassurance and attention to detail gave me confidence that my account was being presented accurately and comprehensively.

What made Milly's support even more meaningful was the fact that, at the same time as dealing with this investigation, I had just become a father to our first baby girl. Our daughter arrived prematurely, and my family and I were spending significant time in the NICU while I was also away from work. The emotional strain and uncertainty of balancing the wellbeing of my newborn daughter with the pressures of an ongoing misconduct investigation was incredibly challenging. Milly recognised these circumstances and showed genuine empathy, patience and understanding throughout. She helped me manage the additional stress, ensuring that I felt supported both personally and professionally during one of the most difficult periods of my life.

I would have no hesitation whatsoever in highly recommending this firm to anyone facing allegations or finding themselves subject to a misconduct investigation. From my first meeting onwards, I was treated with professionalism, courtesy and genuine care. The support I received was tailored to my individual needs, recognising the anxiety, stress and uncertainty that naturally come with such a situation. As someone with no previous experience of being involved in a misconduct investigation, I was extremely nervous and unfamiliar with the process. Milly took the time to explain each stage clearly, answer my questions patiently and ensure I felt fully prepared and supported throughout.

Their combined professionalism, expertise and approachable manner helped me through what was undoubtedly one of the most challenging periods of my career and personal life. They provided reassurance when I needed it most and ensured that I was able to present my account confidently and effectively. I am immensely grateful for their support and for the positive outcome that has now been reached.

Overall, the service I received was exceptional, and I cannot thank Milly Blunt enough for their dedication, professionalism and commitment throughout this matter. Their support made a significant difference to my wellbeing and confidence during a very difficult time, and I will always be thankful for the assistance they provided. I would wholeheartedly recommend them to any person facing a similar situation.

July 13, 2026
Unprompted review
JMW logo

Reply from JMW

Hi John,

Thank you for your heartfelt review. We're thrilled to hear that Milly provided you with the support and guidance you needed during such a challenging time. It's wonderful to know that her professionalism and empathy made a significant difference in your experience.

We appreciate your recommendation.

Best regards,
JMW.

Rated 5 out of 5 stars

Thanks to Jade Halliday-Mitchell

Jade Halliday-Mitchell represented my son, Luke, who was facing a severe driving ban. The case seemed pretty hopeless but we found JMW's website. We sent an email and Luke was contacted the next day. This filled us with hope. Jade lessened our fears by taking over and giving clear instructions as to the next step. My son felt confident Jade would do everything in her power and knowledge to help him. This positivity continued throughout the case. Jade took the angst away by working away at the case for which we had low expectations because of the circumstances. The communication was excellent and Jade always answered my son's questions and explained how the case was developing right up until the end. Jade prepared Luke for the Court and assigned a powerful Barrister to represent him. Thanks to Jade and the Barrister Luke's case had a successful ending. I still feel it was a miracle and have to pinch myself but it was all due to Jade and her team.

June 19, 2026
Unprompted review
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Reply from JMW

Hi Sarah,

Thank you for your lovely review. We're thrilled to know you and your son felt supported and that the communication from Jade was excellent throughout your son's case. We will pass on your kind words to Jade and the team.

Kind regards
JMW.

Rated 1 out of 5 stars

JMW are scammers

JMW are scammers. I believe they fraudulently ran up a huge legal bill at my expense.

I have emailed them asking for all internal communications under GDPR relating to my case so I can see exactly what happened. THEY REFUSED.

Matthew Ireland is who I have been dealing with. He is the “data protection lead” that ironically doesn’t know a thing about data protection laws.

I have now taken this to the ICO in order to compel JMW to comply with my request.

This firm are con artists! They don’t follow the law, they run up huge bills fraudulently.

June 19, 2026
Unprompted review
JMW logo

Reply from JMW

Hi,

Thank you for your review. So we can investigate this matter, please get in touch with feedback@jmw.co.uk with your case number and full name.

Kind regards
JMW.

Rated 5 out of 5 stars

I was facing a gross misconduct charge

I was facing a gross misconduct charge, although there was no basis for this my employers pursued court action to remove me from a job that I enjoy. Milly was the solicitor helping me provide a response through a statement. She was understanding, smart and provided me with a strong defence statement. 18 months later my employers withdrew the case against me.

January 10, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Joseph,

Thank you for sharing your experience. We're glad to hear that Milly was able to provide you with the understanding and strong defense you needed during such a challenging time. It's great to know that the case was ultimately withdrawn.

Best regards,
JMW.

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