JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Result

Jack was very helpful for selecting and finalising my documentstion to submit to the court for my exceptional hardship plea to avoid a driving ban, and on the day Charles was a great help through being able to liaise with others (e.g. the prosecution) immediately prior to the hearing to reach a common understanding of the case such that the prosecutor and the magistrates didn't even have any questions for me, and my plea was accepted purely based on the submitted documentation. Result!

July 10, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Brian,

Thank you for your detailed feedback. We're thrilled to hear that Jack and Charles were able to assist you effectively with your exceptional hardship plea. It's great to know that the documentation led to a successful outcome without any questions during the hearing.

Best regards,
JMW.

Rated 5 out of 5 stars

Layla and Bradley 5 stars

I had Layla and Bradley working on my purchase and they honestly made the process to easy. I had a stressful time with the estate agent and sellers but both Layla and Brad took hold of the reins and dealt with everything so I didn’t need to stress. Cannot recommend them enough and will definitely be using them for future needs. Thanks guys !

July 10, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Emily,

Thank you for your wonderful feedback. We're thrilled to hear that Layla and Bradley made your purchase process easier and helped alleviate your stress. Your recommendation means a lot to us, and we look forward to assisting you in the future.

Best regards,
JMW.

Rated 5 out of 5 stars

Jade

From our initial phone call jade was very support,helpful and reassuring though out the whole process of my court case. She was very efficient and thorough Jade always gave me updates on my case and responded quicky to my questions. I always felt ease with her handlering my case she made herself approachable to me when my court date finally came around she instructed a Barrister on her behalf as she was not able to see on the day in person of court date. Jade also had good knowage and prepared me what to say in court . Thanks to jade it was a succussful outcome.

June 19, 2026
Unprompted review
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Reply from JMW

Hi Luke,

Thank you for your detailed feedback. We're glad to hear that Jade provided you with support, efficiency, and thorough updates throughout your court case. It's wonderful to know that her preparation and guidance contributed to a successful outcome.

Best regards,
JMW.

Rated 5 out of 5 stars

Have used them twice now

Have used them twice now. For my first buy, and then next one. Honestly didn’t know the purchasing process first time around but got to learn and compare with other solicitors. Then the second purchase, I was more active asking questions about timing. Scott and Holly were very prompt in responding with all my quieries. From the chains, JMW were faster and more responsive than the others. I would recommend anyone looking for solicitors for their great customer satisfaction.

July 7, 2026
Unprompted review
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Reply from JMW

Hi Rodrigo,

Thank you for your feedback. We're glad to hear that both Scott and Holly provided prompt responses to your queries during your purchases. It's great to know that you found JMW to be faster and more responsive compared to others. Your recommendation is much appreciated.

Best regards,
JMW.

Rated 5 out of 5 stars

I will definitely be using Scott Richie…

I will definitely be using Scott Richie and his assistant Holly again. He was extremely professional and kept me up to date, took my calls and explained details in a way I could understand. I would not hesitate to personally recommend using his services. Thanks Scott for making my house purchase go smoothly.

July 3, 2026
Unprompted review
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Reply from JMW

Hi Greg,

Thank you for your positive feedback. We're glad to hear that Scott and Holly provided you with professional support and clear communication during your house purchase.

Best regards,
JMW.

Rated 5 out of 5 stars

Very helpful and through

Very helpful - Laura has been amazing

July 7, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Alex,

Thank you for your positive feedback. We're glad to hear that Laura has been amazing and helpful throughout your experience. Your satisfaction is important to us.

Best regards,
JMW.

Rated 5 out of 5 stars

I am extremely happy with JMW

I am extremely happy with JMW, my legal representation.

Travis Coulson at JMW, has been absolutely instrumental in arranging my L.P.A. He, willingly, guided me along at every step of the way.

I found Travis to be very kind and thoughtful, and enjoyed dealing with him. I am always pleased to recommend Travis Coulson.

December 11, 2025
Unprompted review
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Reply from JMW

Hi Heather,

Thank you for your wonderful feedback. We're delighted to hear that Travis provided you with kind and thoughtful guidance throughout your L.P.A. process. It's great to know you enjoyed working with him and are happy to recommend his services.

Best regards,
JMW.

Rated 5 out of 5 stars

Injury Claim

My injury claim was handled very professionally by JMW with helpful advice and guidance provided from start to finish.
My personal thanks to everyone involved.
Enid Armitage

July 4, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Enid,

Thank you for your kind words. We're glad to hear that your injury claim was handled professionally and that you received helpful advice throughout the process.

Best regards,
JMW.

Rated 5 out of 5 stars

I had a great expense with JMW with a…

I had a great expense with JMW with a fantastic outcome

July 3, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Tracie,

Thank you for your positive feedback. We're glad to hear that you had a great experience with JMW and achieved a fantastic outcome.

Best regards,
JMW.

Rated 5 out of 5 stars

Brilliant conveyencing

We are so impressed by JMW and in particular Marieanne. The whole transaction was smooth and straightforward, thanks to excellent communication and efficiency. Everything was actioned within the day and communicated quickly, we didn't have to pick up the phone once to chase anything. The service was a real joy following the fall-through of our previous sale after 8 months, which was long and painful and almost entirely down to the solicitors on that transaction. We would 100% recommend JMW. Thanks again!

July 3, 2026
Unprompted review
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Reply from JMW

Hi Bethany,

Thank you for your wonderful feedback. We're thrilled to hear that Marieanne provided excellent communication and efficiency throughout your transaction. It's great to know that we could make your experience a joy after the challenges of your previous sale.

Best regards,
JMW.

Rated 5 out of 5 stars

Second time i have used JML both times…

Second time i have used JML both times excellent

July 3, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Marc,

Thank you for your continued trust in JMW. We're thrilled to hear that both of your experiences have been excellent.

Best regards,
JMW.

Rated 5 out of 5 stars

Kaleem Chaudhary has been excellent…

Kaleem Chaudhary has been excellent every step of the way in the last 3 months with brilliant communication skills and very thorough in submitting all the necessary documents and paperwork for our visas. Kaleem also went the extra mile to ensure that he would guide us through the process and made himself readily available to us with our many questions. I sincerely hope I have the privilege of Kaleem handing our application for our ILR in a few years time. What was also impressive is that Gemma Tracey and Abbie Orford managed our application when Kaleem was out of office so the communication and team work within JMW also stood out for me. A visa application process can be intense and this is my 2nd application with JMW Solicitors in 2023 and recently. Both occasions have been so easy and seamless due to the professionalism and culture thats prevalent within the company and I would highly recommend JMW. Thank you again to Kaleem amd the team.

July 2, 2026
Unprompted review
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Reply from JMW

Hi Brett,

Thank you for your wonderful feedback. We're thrilled to hear that Kaleem provided excellent support throughout your visa application process. It's great to know that Gemma and Abbie also contributed to a seamless experience. We appreciate your recommendation.

Best regards,
JMW.

Rated 5 out of 5 stars

I had a good experience with JMW

I had a good experience with JMW. Alistair Ward helped me with my case. Communication was clear and efficient. I am happy with the amount I received for my accident

July 2, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Stephanie,

Thank you for your positive feedback. We're glad to hear that Alistair provided clear and efficient communication throughout your case. It's great to know you're happy with the outcome of your accident claim.

Best regards,
JMW.

Rated 5 out of 5 stars

We were very impressed with Laura

We were very impressed with Laura. Not only know the subject and the law inside out but gave us practical resolutions and advice on how to avoid issues in the future, and also advice on how to act if we did trip up!!

June 23, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Tim,

Thank you for your kind words about Laura. We're glad to hear that her expertise and practical advice made a positive impact on your experience. It's great to know she helped you navigate potential issues effectively.

Best regards,
JMW.

Rated 5 out of 5 stars

From the first call with Candy Stockton…

From the first call with Candy Stockton and right the way through the process Candy was professional, knowledgeable and honest with her assessment of a delicate situation.
I would highly recommend Candy on a legal matter.

May 12, 2026
Unprompted review
JMW logo

Reply from JMW

Hi,

Thank you for your kind words about Candy. We're glad to hear that she provided professional and honest support throughout your situation.

Best regards,
JMW.

Rated 5 out of 5 stars

Scott and Holly were brilliant on the…

Scott and Holly were brilliant on the sale of my property - professional, quick and communicative. Would definitely continue to use and also recommend.

June 26, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Martin,

Thank you for your kind words. We're thrilled to hear that Scott and Holly provided you with professional and communicative support during the sale of your property. We appreciate your recommendation and look forward to assisting you again in the future.

Best regards,
JMW.

Rated 5 out of 5 stars

This was my first legal experience so…

This was my first legal experience so wasn't aware of what to expect, but Danisha kept me in the loop every step of the way. More than happy to recommend Danisha and JMW.

June 26, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Melanie,

Thank you for your kind words. We're glad to hear that Danisha kept you informed throughout your first legal experience. It's wonderful to know you would recommend her and JMW.

Best regards,
JMW.

Rated 5 out of 5 stars

What a fantastic experience from start…

What a fantastic experience from start to finish. The staff at JMW supported me every step of the way, providing professional advice, reassurance, and confidence throughout the entire process.

Their preparation and representation in court were outstanding, and thanks to their expertise and dedication, I achieved the result I was hoping for.

I cannot thank the team enough for their hard work, commitment, and support. I would highly recommend JMW to anyone seeking legal assistance.

Thank you once again for everything.

June 8, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Andy,

Thank you for your wonderful feedback. We're thrilled to hear that our team provided you with professional support and reassurance throughout your experience. It's great to know that their dedication led to the result you were hoping for.

Best regards,
JMW.

Rated 5 out of 5 stars

The Cyclists' Champion

Laura Roche, a partner with JMW, was my point of contact throughout a protracted process to secure compensation for injuries and losses I suffered in a cycling accident. As this progressed, I was much cheered by Laura's approachability and prompt, friendly replies to my queries. Furthermore, her unstinting efforts to build my case impressed me greatly and above all, I was very happy with the settlement she achieved. I thoroughly recommend JMW and Laura Roache in particular.

June 25, 2026
Unprompted review
JMW logo

Reply from JMW

Hi Eric,

Thank you for your wonderful feedback. We're delighted to hear that Laura's approachability and dedication made a positive impact during your case. It's great to know you were happy with the settlement she achieved.

Best regards,
JMW.

Rated 5 out of 5 stars

Court Martial recommendation

When I was facing a court martial, JMW Solicitors helped me at very short notice.

Dan, Patrick and Sarah performed their duties professionally and promptly. I understand that they have heavy workloads, but would always contact whenever they could and provide clarity and ease of the process.

I would highly recommend them to anyone serving incase the need arises. As they will listen to what you want and will fight tooth and nail for you. This firm will always look out for your best interests. And understand the intricacies and complications of service life/issues that may arise.

Again, Thank you. And I wish you all the best.

June 24, 2026
Unprompted review
JMW logo

Reply from JMW

Hi T,

Thank you for your kind words. We're glad to hear that Dan, Patrick, and Sarah provided you with professional support during your court martial. It's great to know that their dedication and understanding of service life made a positive impact.

Best regards,
JMW.

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