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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, efficient, and reliable, often noting same-day or next-day availability. Many people appreciate the competitive pricing and the ease of getting a quick quote, making the process straightforward and budget-friendly. Reviewers frequently highlight the staff as professional, friendly, polite, and helpful, often going above and beyond to ensure satisfaction. However, some customers also noted issues with communication, claiming that staff did not knock on doors as stated and that a manager's behavior was perceived as unprofessional. A few other people also felt that employees were careless in transporting waste, causing mess in communal areas, and that the company did not adequately address these mistakes.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, pleasant, and... See more

Price

Customers had positive experiences with price, consistently finding it competitive and reasonable. Many... See more

Response time

Reviewers consistently highlight the positive aspects of response time, often praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed some cardboard removing and our bins as accidentally missed bin day. I had seen the van in my area so decided to give them a ring and said I needed removing same day in preparation for furnitur... See more

Rated 5 out of 5 stars

My wife has used the company twice in the last two months to dispose of a huge amount of garden waste that should really be the responsibility of the council. ho hum. Joe Junk were superb, arrived at... See more

Rated 5 out of 5 stars

Contacted the Newcastle team on Monday early morning to ask about collection and they replied super fast - the rubbish was gone by 10:30 am. Super happy with both service and price. Very reliable and... See more

Rated 5 out of 5 stars

Contacted Jo Junk(Glasgow)on a Wednesday evening and within an hour I was given a price, which was very competitive. I was contacted the following morning, given a time and the rubbish was uplifted by... See more


4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.6

All reviews

(51)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Company

Love this Company and would highly recommend. Arranged for guys to come out and they arrived on time. They were friendly, very helpful and considerate. Nothing was a hassle. Took everything away that l had asked to be taken away and brushed up outside after breaking down a fireplace to be taken away. If any reviews are bad about this company, l would strongly disagree. I will be a returning customer and will be recommending to anyone who requires this service.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Used their contact form to leave details of what I required. Received an instant reply and they offered to come out the next day. We arranged a time and Alan and Paul phoned me to confirm their arrival time. They were polite and conscientious and I can thoroughly recommend them. I will be using this company again.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Joe Junk are fantastic

Joe Junk are great to deal with. Today Kyle and Marty picked everything up within the time slot (I contacted Joe Junk yesterday). It’s a super fast service and I would highly recommend. The price was good and they take the hassle out of having to do this yourself.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

These guys have been an absolute life saver while I’ve been redecorating my flat. I was drowning in cardboard boxes, bags full of stripped wallpaper, carpet remnants and old, broken furniture. I’ve used their service twice in as many weeks and will be calling them again this week once my new doors are done. Totally stress free transaction. Guys are always polite and take their shoes off when they come in. I’m disabled so their help was really appreciated. Rates are fair and the convenience of their service is a god send! Would recommend them to anyone.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

What a breath of fresh air this company is. The guys turned up on time and were professional, courteous, respectful of our property and so hard working. Our job was priced really fairly too. We cut down garden trees and, by the time they had finished, you would never even know that there had been a mess at all as they cleared up behind themselves too which was a bonus. I would not hesitate to use them again

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good service!

Called for a full apartment clearance. Pieces of furniture and bags of junk. Prompt response, attended on the same day. Friendly team and a good job done!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

I am moving house rang Friday and had…

I am moving house rang Friday and had two great men Monday morning a whole loft needed emptying and living room furniture nothing was a problem very polite very professional and I would definitely recommend and use this company again

December 15, 2025
Unprompted review
Rated 4 out of 5 stars

Always reliable and flexible

We have used Joe Junk several times for the removal of garden waste, old furniture, mattresses, fridge and freezer and to clear out our garage. They have always responded quickly, arrived promptly and worked hard and efficiently. The boys are always polite and cheerful even when trying to fit a large sofa into an already stuffed van. Prices have risen over the past couple of years but, nevertheless, I would use them again and recommend to others.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Joe junk excellent service

The 2 boys arrived on time were very professional and completed my uplift of rubbish efficiently and with great care I would highly recommend and would %100 use again in future.

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

Dont use them - EVER

Don't use them . They are abysmal and the company owner who I have now complained to about 2 jobs has absolutely no inetrest in resolving his employees mistakes on jobs and they're utter careless-ness. they have ruined my communal buildings hallway carpets TWICE my neighbour now refuse them access to our building and I am the one whom felt there rath after all door ways had my junk spilled all over the place due to this companies employees having no care at all for the transportation of the waste they are collecting . Go elsewhere , get another company. Would not recommend due to terrible customer support and service.

instead of getting professional clener the first time i personally took the hit for the mess and the second time they sent the same employess back over to hoover it themselves which if you ask me is absolutely ridiculous and more of a punishment to those employees then an actual ratification of the problem as theyre was spilladge and staining as well as debree .

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant service

A brilliant service. The guys were very friendly, polite, arrived on time, and the removal price was very competitive. I know of my friends who use their services and are extremely happy with them too.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service delivered in a freindly and efficient manner

My wife has used the company twice in the last two months to dispose of a huge amount of garden waste that should really be the responsibility of the council. ho hum. Joe Junk were superb, arrived at the agreed time on both occasions and offered a very fast, friendly and efficient service. We would have no hesitation in recommending them for your domestic waste disposal requirements. We will definitely utilise their services again

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Screaming down the phone at us

They stated that they had knocked the door and did not as our dogs ALWAYS go crazy when the door knocks.

The manager was totally unprofessional he screamed at me and my husband on the phone. When we insisted that they did not knock as we had more indoors to be taken he said they can come back for another £10 for diesel because "you didn't answer the door you should answer the door, your dogs didn't bark my lads said they knocked and I believed them"!!!!

I am an anxious woman and this has upset me greatly. We will never use this company again..do not use.

August 20, 2025
Unprompted review

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