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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, efficient, and reliable, often noting same-day or next-day availability. Many people appreciate the competitive pricing and the ease of getting a quick quote, making the process straightforward and budget-friendly. Reviewers frequently highlight the staff as professional, friendly, polite, and helpful, often going above and beyond to ensure satisfaction. However, some customers also noted issues with communication, claiming that staff did not knock on doors as stated and that a manager's behavior was perceived as unprofessional. A few other people also felt that employees were careless in transporting waste, causing mess in communal areas, and that the company did not adequately address these mistakes.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, pleasant, and... See more

Price

Customers had positive experiences with price, consistently finding it competitive and reasonable. Many... See more

Response time

Reviewers consistently highlight the positive aspects of response time, often praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed some cardboard removing and our bins as accidentally missed bin day. I had seen the van in my area so decided to give them a ring and said I needed removing same day in preparation for furnitur... See more

Rated 5 out of 5 stars

My wife has used the company twice in the last two months to dispose of a huge amount of garden waste that should really be the responsibility of the council. ho hum. Joe Junk were superb, arrived at... See more

Rated 5 out of 5 stars

Contacted the Newcastle team on Monday early morning to ask about collection and they replied super fast - the rubbish was gone by 10:30 am. Super happy with both service and price. Very reliable and... See more

Rated 5 out of 5 stars

Contacted Jo Junk(Glasgow)on a Wednesday evening and within an hour I was given a price, which was very competitive. I was contacted the following morning, given a time and the rubbish was uplifted by... See more


4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

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No history of asking for reviews

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4.6

All reviews

(51)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, reliable & professional service

We highly recommend these guys, quick quote, arranged a suitable time for us to complete the job & were very polite & professional.
Great job clearing our unwanted old kitchen from our back yard.
Thanks

Graham & Maria

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Same day junk removal

Needed some cardboard removing and our bins as accidentally missed bin day. I had seen the van in my area so decided to give them a ring and said I needed removing same day in preparation for furniture being moved in. asked for me to send a photo and gave me a quote instantly, turned up within two hours and got rid of everything swiftly without creating any mess. Will give 5 stars for efficiency and communication, overall a great experience and a good reliable company.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Although they ended up just giving me…

Although they ended up just giving me advice I just wanted to leave a positive review based on the honestly and really polite helpfulness of who I spoke too. I had a garden waste query and the person I spoke with was really great when he knew the reasons behind it were being scammed by another workman and gave me sound advice to get a skip as it’s more cost effective . I really appreciate that and I wouldn’t hesitate to use them again for any removals that I have in the future

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Got a wee flyer through my door for Joe Junk and it was perfect timing. Messaged them on Facebook and they were here next day. Cleared everything I needed them to out my garden. All I need now is some sunshine.
Friendly, professional, and just generally nice people. Great to deal with.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic experience today

A fantastic experience today. Sent an enquiry to see cost and timescale and communication was second to none. Within 2hrs all rubbish removed and Ben and Robert a credit to the business.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Top Quality Service.

Top notch. Same day removal of unwanted stuff (damaged furniture etc) from a second floor flat, at about two hours notice! Great guys. Superb communication. Painless. Done in minutes. Great value for money. Will definitely be calling on them again.
Can’t recommend them highly enough. Five stars.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

So reliable

I decided to de-clutter my flat and that meant getting rid of almost a dozen items of old, clunky furniture, appliances, bookshelves etc. I contacted Joe Junk on Sunday. It is now Monday afternoon and all my junk is gone. Brilliant! The guys who came were friendly, worked fast and very professionally. One of them even came back up to the fifth floor to hand back some old xmas cards that were left in a drawer.

September 23, 2024
Unprompted review

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