Joesdoors Reviews 

Brilliant company to deal with from initial salesman to installation of new quartz worktop,they were very professional and kept me informed at each stage of process.
Would recommend them.

I made the the order on 13th july 26 for my new worktops. salesman was nice chap who quoted approximately 8 weeks for fitting after surveyor had been, but he did Fail to mention we would have a joint in one of our tops due to its length, which I found out when surveyor had been who was also a nice chap. Then nothing for what seemed an eternity until I got a date at the end of OCTOBER for fitting which wasn't convenient & finally got a date of 11th of NOVEMBER. Now reading these reviews & time scale already gone that I'm getting a little concerned that if there are any issues, that Christmas isn't far off at that point & don't want to be incomplete for Christmas!!

I am actually pleased with a lot of the kitchen, but I have given one star because of how I have been treated in relation to the things that were not done well. My experience has been very different postpayment.
My emails are not read properly, I am left with the kitchen not as I ordered and then passed from pillar to Post but getting nothing done. Customer services will not provide a phone number and so all communication is by email, which is lengthy, and made more difficult by the fact that my emails aren’t read properly.
The salesman was great. The Surveyor said salesman didn’t know what he was talking about and changed the I had agreed to saying they were not possible including the trim.
When the fitter arrived, he was also good. He noticed that the plans would leave a big gap under the end of the worktop. He used spare pieces of wood to construct a slot, but this is not what I ordered and looks messy..
All my kitchen lights were disconnected and I was told this would not happen.
I ordered trim in the same colour as my kitchen and the Surveyor said this was not possible and now there are white gaps in a Blue kitchen. I have now been told by customer service that I didn’t order the blue trim and would now have to pay extra.
I paid £9000 for kitchen doors and a worktop in a very small kitchen and have spent weeks trying to sort these issues out
I was told fittings would be included for doors and only during installation told the integrated fittings were not included
I had to get a workmen to replace these
I am very, very disappointed.
I can get nowhere with customer service
I chose this company because of the really good reviews and them left wondering if the location makes a difference to the process.

This review is based on my personal experience with Joes Doors from initial consultation through to completion.
When the salesperson turned up, they were friendly and provided all the information we required at the time. Remember though they are sales people and you can “haggle”. One note though is read the contract before you sign to ensure you’re happy with the conditions of sale. Less than a week later, an assessor came to plan the fit and this is a major part of the installation as any issues at this stage need to be discouvered and discussed before your fitter turns up.

Through very good communications with Hayley and Poppy, delivery was slick and professional. There were some parts missing but the good comms ensured they arrived before fitment day……almost all!

All items were checked and the quality was excellent.

We were very flexible with when the fitting could take place so we waited a little longer than I suspect is usual. The fitter, a gent of a man called Shane, arrived on time and kept us fully up to date with how the fitting was going (I even learnt a few tricks of the trade from him!). A highly experience fitter can make the difference with fitting and we definitely lucked in with Shane 👏.

We were missing some relatively minor parts for the complete finish but at all times we were kept up to date and all arrived as predicted, again big thanks to Hayley and Poppy 👏.

In a nutshell, I had a lot of trepidation over a relatively big fit which included doors, worktops and appliances but this turned out to be totally misplaced due to good comms, great fitter and a touch of flexibility!

Thank You

Martin

Recently Anthony turned up on time, very pleasent and presentable did the work to a high standard and would a fair price. Would recommend for others.

Excellent from start to finish. Love our new kitchen and the fitters Des and Arron were very good nothing was too much trouble for them. Would thoroughly recommend

Just had our utility room worktops fitted by Jake Evans from Joe's Doors. His work was absolutely excellent -fitted in a very professional manner and on time - could not fault him at all.
Would be very happy with him completing any other project for us in the future!

Overall a very good experience with Joe’s Doors for my worktop replacement. The choice is vast, the salesman was friendly (did the ….let me phone my manager to get a good deal…honestly no need to do this in 2026, just give your best price). I didn’t book on the spot, no pressure to do so. They did call & offer me a better price.

Installation team took a few weeks to call, but when they did booked me in for 24/8. Whilst away I got an email saying delivery of tops would be 18th, fitting 19th. Now I know I didn’t book in for that day. It’s my anniversary & the day after a flight home. When I called (from abroad) the chap did indeed say this had been changed & apologies for not advising that. That’s why I’ve only given 4 stars.

Installation. We had Jake who was on time, polite, tidy & did a fantastic job, there was an issue with the grooves on the draining area so unfortunately a new top had to be ordered & he returned 3 days later to complete the job, whilst annoying for him & us it was only a few days & the end result looks fantastic. We are really pleased with how it looks.

So I’d recommend Joe’s Doors. My husband is in sales so we knew the ‘sales techniques’ and ignored them. I guess all companies have a way of closing a deal. We were recommended by a friend & saw the end result first hand before calling them & we weren’t disappointed.

Just had new doors and worktop
Fitted by Jake, can’t praise him enough. He done an amazing job and would recommend joes doors to anyone

Rep didn’t turn up on booked day, when we called to ask where he was we were told we had cancelled the reservation! (We Had Not)
He did arrive the next day and we agreed the refurb of doors, new sink and hob and worktop covers.
Fitting arranged for 3rd of August for the doors and 4th of August for the Worktops and Sink.
All good on the 3rd, fitter turned up on time at 8am and fitted replacement doors .
Waited for the worktops to be fitted on the 4th of August as we were told they would arrive between 8am and 10am.
At 10.15 am no one had turned up so phoned Joes Doors only to be told that the appointment had been changed to the 6th of August!
No prior notification, no concern that I had booked two days off work!
Simon the fitter and his son were excellent and did a great job of the worktops and sink.
Noticed later that two of the replacement doors had faulty finish on the edge , despite sending numerous photos to prove the difference between the good doors and the faulty doors I was told the finish was normal which it clearly is not.
Not impressed!

So disappointed .....my kitchen tops replaced looks wonderful just what I
wanted. Free sink ! All rubbish removed !!!in 2 days !!!! OH NO IT,S NOT still on my door step Thanks Mr Salesman who we were assured it would be with the Green shoes you told us it was goinf ro be taken apart from sink. EVIDENTLY we signed in the contract to say we did not want it taken why on earth would we do that the box says 2 men need to lift it....
Thanks for no help over a week now

Shane provided excellent customer service during installation, above and beyond. Respected my property and was very tidy in every way. Personable and punctual, gave me time to ask questions or discuss options. Installation took from 8:30 to 4:30 for my kitchen, with so little disturbance I couldn't believe it. Others who came prior for measuring and delivery were also pleasant to deal with so I can highly recommend this company for kitchen worktop overlay and splash backs.
Quality of product and result is excellent, all my neighbours are jealous.

From start to finish including initial survey & following the agreement to proceed, all contacts & appointments were courteous & punctual. As matters progressed towards the date agreed for installation, there was regular contact, materials arrived in time & the whole process went like clockwork. Regarding the installation Mark Jones advised time of arrival & arranged a gas fitter who was essential & then arrived exactly on time both days with his colleague Jaden. Marks installation was superb, oozing quality & his personal attention to detail has to be seen to be believed. Cannot fault a thing.

Excellent customer service from the beginning. Fantastic transformation. Can highly recommend

A perfect service from start to finish. Amazing products & perfect fitting service too. Highly recommend ⭐ ⭐ ⭐ ⭐ ⭐

I recently had my doors and work surfaces replaced. The work surface was done brilliantly and I am pleased with that. However, the doors were a complete shambles. I did not receive all the doors so the kitchen isn't finished. The fitter managed to knock a cupboard from the wall and broke my plug socket and glasses, and did not apologise. He also stole a box of handles, hinges and other bits from me. He is refusing to return these items to me unless I pay him, which I have refused to do because the job has not been finished. He is also being somewhat abusive, and I am a woman living on my own.

I have contacted Joes Doors customer care and they are not being at all helpful.

At the moment I have an unfinished kitchen and a broken plug socket.

I will definitely not recommend this company.

After reading your response, this is a total lie. The fitter refused to come back and rectify his mistakes unless I paid him. He is witholding my hinges, and handles. I did not ask him to take them away with him.

I have tried on several occasions both Friday and today to contact your customer care team, but have had no response to my messages, except that you will be in touch within 72 hours.

The fitter you chose to install my doors, clearly is a liar, and I suggest you vet your fitters much better in future.

I have a remedial date of 23 Sept to finish the doors, which were not supplied with the original delivery and I have told your team, that due to me being on my own and the fitter becoming extremely aggressive with me, I do not want him to complete this, I would prefer a different fitter, so if the previous fitter could return what he took from then, I would be grateful.

Excellent customer service from Planning to Installation from Phil in Sales and Surveyor Our Fitters Craig Howarth and Elliot worked to perfection to make this experience worthwhile nothing to much trouble for them went the extra mile for us.So happy with my new look Kitchen .Highly Recommend

We decided that we needed to give our kitchen an uplift with Quartz overlay tops and had seen several adverts for Joe’s Doors. We were undecided at the beginning as to how this would work but we were soon assured by a visit from one of Joe’s Doors Sales Managers, Dan. Dan explained in detail how the process worked - from his visit to show us a sample of the Quartz overlay and taking photos of our current kitchen layout and replacing the tops with our choice from the range of Quartz colours by using an App on his phone. We were very impressed with how it would look and so decided to go ahead and have them installed. We had to wait a few weeks because there is a very efficient process. Dan had already taken measurements but these were confirmed by a visit from a surveyor, to ensure everything was accurate. Then a day or so before the installation, all of materials are delivered. Then the Fitter, Ashley turned up to start the installation and any other workmen as required. Everything went very smoothly. All of the staff were very friendly and helpful and the end result was excellent! The Fitters turned up at 8.30 am and left around 4.00pm. Whatever rubbish that was leftover will be collected within a few days after. Overall excellent service.

We had Anthony the salesman visit us today. He was very friendly and very knowledgeable and spent a lot of time with us making sure we was getting the doors and handles we wanted, showing us all options available.
Would highly recommend Anthony and we now look forward to having a new modern kitchen.

Everything was organised for my new kitchen to be fitted.
I was away when the guy came to fit my kitchen, but informed them my son would be there to let them in.
The guy was supposed to turn up at 8am, but didn't turn up until 4.30, he stayed a couple of hours then left.
He then came to finish off the next day.
On my first glance everything seemed OK.
Then I opened a door which ended up hanging off, so a guy came over to fix it.
Then it fell off again, so I got a guy I know to fix it.
Then I realised there was sealant missing around the new sink, so water was going underneath it, when I sent a photo they said the sink had moved, but there was clearly no sealant on there or behind the sink.
Then I pulled my tumble drier out to find the end panel that had been fitted had only half the panel fitted instead of the whole panel.
Ive spoke to several people, but never really got a proper apology, plus they had alot of trouble understanding that I wouldn't be at home in the morning, as i was at work, but told them my son would be there any afternoon.
They still kept booking the guy to come in the morning, this happened on several occasions.
Finally a lady called Vivien sorted the visit out for me.
I paid just over £10.000 for the kitchen, and im appalled at the customer care, and how ive been constantly messed around.
I would never suggest this company to anyone unfortunately.
Plus I've had to wait weeks for them to actually come and fix things.