Joesdoors Reviews 

Well informed the fitters worked hard and and we're very friendly kept us well informed what they were doing, and they done it very well.

Just had splash backs fitted top fitting and Joe’s door very good to work with

My kitchen looks absolutely fantastic and good value for money would highly recommend Joe's doors everything's went great from ordering to fitting so glad we chose them, the man Adrian that done all the work was brilliant very professional cleaned up any mess he made nothing was to much trouble

From the initial meeting with the salesman to the fitting, the company was first class.
I am delighted with the quality of materials and the fitting which was completed in a super organised, clean and tidy fashion.
I was expecting it to be a good experience, based on other reviews, but it was perfect.
Highly recommended for a super refresh at a good price.

9Job was done with good care and attention. Although a few issues with an old style kitchen Jason sorted out any issues and completed job on time. As well he pointed out a few extra items he would arrange in due course and 4th Sept is now agreed.

Just amazing we are so pleased with our new look kitchen.
The fitters were so professional and certainly new what they were doing, they were so considerate and made sure we were happy with everything.
After the job was completed all of our old kitchen doors were removed, we were so happy with the fitters Ste e and Rob.
Also the quality of the doors and quartz tops are amazing

over the moon with everything.

ORD 25249
Lucky you got 2
Day of installation
3 panels missing
1 damaged door
Fitters ordered the above and took away piece of moulding?

1 month wait for fitter to turn up and fit missing panels BUT no door and no moulding as not been ordered

1 month later now month 2 after fitting
Fitter turns up to fit door BuT no moulding

Fitter said they would have to get in touch with the original fitter to see if he still has the moulding sends photo and size of moulding to office

1 week later no response so I email to see what was going on with the missing moulding and send a picture of 1 of the doors that has suddenly developed black lines down it
Reply next day to say fitter no longer has part
They say that I now need to email customer services and send pictures for them to sort the missing moulding which is something I should not have to do the fitter sent photos and measurements so they already have the information
No mention of faulty door
We are now waiting 3 months after fitting to get my kitchen finished and they are expecting me to do the running about

This has totally taken the shine of what should have been our retirement present to ourselves
After £10300 spent you would think they could get the customer service side sorted
Not happy I will be complaining to the HP company as I had 12 months interest free so I have not paid until January 27

The process was reasonable in regards to a sales guy turned up , quoted a price which was too high , a couple of weeks later they contacted me with a £300 discount which made the job of new overlay worktops more affordable, still expensive but acceptable, a while later surveyor came out to measure up and create a plan for the fitter , it was about another month when the fitter was booked and he duly fitted the worktops but the sink they supplied was only fitted with silicone and no metal clips to hold it securely in place , so the silicone did not hold it down and after only an hour there was a gap around the outside so 40% of the sink where it had raised up is exposed , this is important because water can easily get underneath and damage the existing laminate worktops and the exposed chipboard edges , I have complained and been assured it will be addressed urgently, so nearly a month later that’s not true , they are on the ball when taking payment but the after fitting support is very poor and if my existing laminate gets damaged they will be facing an expensive repair and replacement, would I use them again , a big fat no because quality service is not only measured in the original job it’s just as importantly in the after service when something goes wrong , and this company are seriously lacking in that area .. still waiting …

I chose Quartzite to install quartz overlay worktops in my kitchen, at a cost of just under £4,000, expecting a high-quality finish and professional service. Unfortunately, my experience fell well below those expectations.

The installation took place between 24 and 27 June. Within a week, two cracks appeared in the newly installed worktop, and I also identified areas of poor fitting. I reported the issues immediately and provided multiple photographs when requested.

Quartzite offered to replace the affected section of the worktop. However, by that stage my kitchen had been completed, including the tiling. Replacing the worktop would have caused significant disruption, and I was concerned by the company’s written statement that it would not accept liability for any damage caused during the replacement process.

Throughout the complaint, communication was disappointing. Although the company eventually apologised for the inconvenience, there was no explanation as to how the cracks had occurred. Their correspondence stated that they were unable to determine the cause, yet they also suggested that other trades who attended after the installation could have been responsible, despite not carrying out an inspection before making that suggestion.

As an alternative to replacing the worktop, Quartzite offered £250 as a full and final settlement. Given the cost of the installation, the defects I had reported and my overall experience, I did not consider this to be a fair resolution and have instead pursued the matter through my credit card provider under Section 75 of the Consumer Credit Act.

Based on my personal experience, I found the quality of the installation, the handling of my complaint and the proposed resolution to be disappointing. Others considering this company may wish to ensure they fully understand the complaints process and the options available should problems arise.

I was kept up to date on what was happening and when. The worktop I bought was quite expensive to me, however the quality is excellent, and I am very pleased with the installation. Dylan arrived on time, advised me on he best plan of action, and completed the work quickly, with the minimum of fuss. Very satisfied with my choice, the installation and customer service. Would recommend.

A great job done. The tradespersons were amazing. Polite courteous, friendly,on,time. They did a great job .I would definitely recommend this company. My kitchen looks classy and it didn't break the bank. High quality too .

Nice worktops, that where it ends, nothing but trouble with the tap, after 6 months the tap needs replacing and by I'm told that I have to pay for fitting.
I've had leaks, a tap that was not tightened enough and now a grinding on off tap function,

Gas lit lied to by salesman no communication of start date (had to ring and ring them ) deliveries turning up unannounced deliveries duplicated rude drivers quality of doors terrible wrapped mdf which the salesman said it wasn’t at POS panels missing doors missing ,don’t fit ,fitter left a complete mess of our house like a butchers shop loss of stair carpet panels running out Wine rack hurriedly slapped together installed covered in sawdust and label residue on the inside can’t get it clean rude and couldn’t care less attitude and lies from staff my wife’s been in tears visits from other surveyors as things were not measured right in the first place (but we won’t say why ) rubbish taken off our front lawn day 20 after fitter left / email after email of problems the second attempt at a delivery to put the job right left outside unannounced with neighbour panels scratched and dirty stuff we also don’t need ? Quartz fitted on top of our dryer we can’t get it out an absolute nightmare from start to finish we’ve had 3 people at our house trying to sort this out they are coming to ???? Put things right but even so we have paid a lot of money for this nightmare we should be excited about a new kitchen but wished we had never done it we have swopped a solid oak kitchen for Temu quality we have all the pictures and video of how our home was treated and what we’ve been through and this is an accurate summary of our experience with joes doors again we wish we had never done it ! avoid !

UPDATE
Joes doors have replied to our review saying it isn’t true but it is isn’t it ?? very very rude staff that couldn’t care less(funny how a lot of 1 star reviews are saying this ) according to one member of staff they do 350 instals a month there’s more to be bothered about than our problems ?
Everything we’ve said about how our home was trashed and the mess made is absolutely true even a surveyor coming out saying it was a bad job (recorded ) giving us his personal number as he knows we’ve had terrible problems ! only to be told he shouldn’t of done that ? YOU’VE MADE MANAGEMENT CHANGES SINCE OUR INSTALL ? does that go to show that everything we’ve written is true ? Surely a lot of trouble if our job was just a hiccup like you’ve made out in your reply ? mostly that we were lied to about quality (not wrapped ) lied to about sinks that were available nothing measured which was in their control ???? A job to be re visited that should be right in the first place more time off more mess ,a visit for micro cosmetic marks ?? I have pictures there was nothing micro about it ! Please mention arrived in ripped plastic and left outside without notice with a neighbour with other products we didn’t need another wrong order
You make out we are lying ? Sorry your reply isn’t true we should be elated with a new kitchen but the quality isn’t there

Very pleased with my kitchen tops highly recommended brilliant fitter very clean worker and very pleasant .amazing job couldn’t be happier

Lee came to visit me today to give me a quote on a new kitchen what a charming polite man
Lee took his time explaining everything I asked he was very helpful I have ordered my new doors etc so excited to get my new kitchen very Happy with the price
Thankyou lee

Excellent service from start to finish . Kept us updated with fitting date etc . Measurements all taken correctly so all in all we are delighted with our new kitchen . The team were polite and professional throughout. Fitting of sink , hob & oven excellent also . I highly recommend 100% .
Thanks we are so happy .

Diabolical service. Faulty goods, not as described doors don’t match the sides peeling surfaces, holes cut in wrong place and they just shoved a white plastic plug into the hole. Three gutters, two refused to fit as they were only given a day to fit despite charging me for three days.

Going through legal recovery process as they refuse to recognise consumer rights and arrogantly take the “stuff you, we’ve got the money, you can sod off” attitude.

Avoid like the plague

They now claim not to know me! It’s not difficult to find my file it’s only a few months ago since the order went in and a few weeks since last communication which was Joes doors or Quartsize refusing to refund and Colect their faulty goods. They know who I am my name is easy to check.

Ok so I’ve wasted £5000 got a skip ful of old kitchen they refused to take away and a load of mismatched panels and doors heading for the same skip as they won’t collect.but that will be dealt with
Another attempt at deception

I would have given a 4 star review if it was only down to some incorrect panels sent as they were measured wrongly by the surveyor. I did not like the customer service lady's manner with me when the kitchen sink, again measured incorrectly, was being discussed so as to not stall the installation further in addition to the wrong panels sent. I accepted a totally different one to the one ordered but her manner when attempting to arrange a later installation date was dreadful. It was as if it was my fault it was being delayed for not accepting the solution she offered in having a ss sink rather than the quartz ordered. The installer ,Mark, jumped in and advised on an alternate and acceptable sink, and rearranged his workload to complete my kitchen. Mark was totally professional and his work ethic was fantastic. Thank you Mark.
Maybe the lady in customer service , who i am sure can identify herself, needs to take a leaf out of his book to have more understanding and empathy when trying to resolve matters and gain better customer satisfaction in the longrun and not rub them up the wrong way. This experience took the sheen off having a lovely kitchen makeover.

Absolutely fantastic experience,came out 100%better than expected,the fitter stevie rae is a brilliant crafts man , and a good laugh he is a very clean and enthusiastic worker never stops,barrie tierney also the gas fitter couldnt be more helpful, both of these fitters and the company are highly recommended thanks again for a fantastic job really well done.john martin,glasgow