JoesNewBalanceOutlet Reviews 

They sent the wrong shoes. I ordered 3 pairs of NB CT302 in all white; and they sent me red ones. They've removed every type of contact from their websites.

Running shoes arrived but were slightly SHORT for a size 11. Considered return for a size 11.5 BUT they don’t pay the return shipping. Glad I decided to keep them for wearing around in light of these other reviews. I don’t want to do anymore business with this company. I cannot imagine getting away with charging for shipping when Amazon and Walmart offer free shipping .

I have been a customer of Joe’s New Balance for years. This order I purchased a pair for my wife and a pair for me. Got the shipment, her shoes were correct. Mine was completely incorrect. I received in a New Balance box a pair of Saucony shoes, NOT New Balance! I reported to customer service the issue. The replied that they would open up any investigation. Since then Crickets. They are no longer answering my requests for an update. I am now stuck with a shoe that I never wanted, ordered and also out of the cost of the shoe I wanted. I am done with them, horrible customer service.

I am not happy with their return policy. When I ordered the shoes, the written description on the website didn’t say that the shoes weren’t exactly matching I guess I should’ve just not assumed they be matching. Each shoe had a different color on the ankle back. The site does show a picture, but nothing in the written part of the description, so when I asked to return them, they said I would have to pay for return shipping, which seems to be to be a scam

SCAM ALERT

JoesNewBalanceOutlet.com sends a bogus shipping notification, but then will immediately retrieve the shipment and have it turned back around to them. By the time you realize your order is never going to arrive, you’re in for a struggle getting your money back.

They DID NOT respond to multiple requests for contact.

Buyer beware!

I ordered boots, a T-shirt and shorts on January 13, 2024, everything was sent separately, on January 19 I received a letter in the mail that the shorts were canceled because the product had run out, that is, I ordered something that they did not have on sale, and after 6 days they told me about it reported!!! I went to the website and saw that the shorts were in stock, and wrote to technical support, how could this be? To which they told me, if they are, then you can order, I ordered again, 01/21, and the next day I received a cancellation letter again due to lack of goods, but even now 01/23 is available for purchase. This is not the first time this has happened!!!

I just got my two pairs of shoes I ordered. size 9. Both shoes say 9 on them. On e must be a 7 and the other an 8. I can't reach customer service because I didn't sing up for an account. They say I have no orders on file.

Weird shop have a strange security payment rule that the payment card region must be the same as delivery region. Though they hold the payment and cancel the order in 5 minutes after confirmation with no money return and 30 day waiting to unhold the payment.

They will not create the return label. Even I wanted them to deduct the cost from the return price.

The shipping cost, personal use of UPS, is $40. (for two pair of shoes, total 4lb. Cheapest from UPS.)

Yes, I bought a pair of shoes that was supposed to be eight wide and they were not wide at all. They were really narrow and I returned them and I had to pay almost $30 to have them return because they will not pay for any returns at all. Do not buy from them anymore

I bought a few pair of tennis shoes, and I don't like the material how they are made off, and I don't like them how they look and fit on me. They see very cheap shoes and don't look like real balance brand.
And I find out that I need to pay, if I want to return the. Very upset for that showing. Becarful don't buy at this store.

Never order from this site. They will not exchange your purchase!!

I’m not gonna lie - I desperatelyyyy wanted a specific pair of new balances and this was the only place that A. Wasn’t sold out in every size and B. Actually had my size. I read the bit great reviews but found a really good coupon and took the risk. I am so glad I did. They shipped so fast, arrived quickly, and look exactly as the pair did that I tried on in a store (in a bigger size). I am very pleased :)

Buyer beware. You pay for shipping when you order and if for some reason you must return them, you pay full freight to return as well. That is approximately 20.00 round trip or more. Factor this in when you buy. You will lose money in the long run if you have to return a pair for any reason. I was a 25 year loyal customer of NB, but this turned me off so much I looked elsewhere and other brands have good sales and still offer free shipping, both ways. So it's goodbye NB hello Asics and Nike.

BUYER BEWARE!! THERE ARE BLEMS IN THIS PLACE!! I bought a pair of shoes from here and for the first time and last your shoe is mis-marked and is not extra wide. This is a mens trail shoe and is definitely a blem. It is a narrow. What a waste! Last time I buy from this online source. JUNK!! Beware!!

I purchased two (2) pairs of New Balance RC30 in a size M8 for $100. When the order arrived it contained a pair of New Balance Fresh Foam ROAV in a size M13 and a pair of Fresh Foam x 880v13 W9/M7 1/2. Neither of which I purchased. I attempted to call the company several times and each time the call was disconnected. I called again a couple of days later to no avail, and then sent an email that received no response. Per the invoice, I sent to shoes back via UPS, spending another $40 to return the shoes. The invoice stated to wait 5-10 business days for the return to process. I waited and called again to see if my return was received. The rep said yes, that they had received it in their warehouse, and yet they had made no effort to contact me to let me know that my refund was being processed. I was then told that I would receive an email, which I didn’t, with refund info information and that it would take 3-5 days for my refund to appear in my account which it didn’t. I spent over 2 months trying to correct this with no resolution. Finally made a complaint with the Better Business Bureau and less than 4 days later a refund email was sent and my money for the purchasing the shoes was refunded. I’m still out of the money I spent for sending the shoes back with nothing received in return. ** DID NOT BUY FROM THIS COMPANY **

Following up on a "Brad's Deals" email prompt, I ordered a pair of NB Dynasoft Nitrel V4 men's shoes on April 11, 2023. I received a confirmation email on that day with my purchase summary and an order number. The information included a promise to notify when the item was shipped.
The purchase cost of $34 was deducted from my bank account on April 13th.
On April 25th -- 2 weeks after placing the order and receiving the confirmation email -- I attempted to contact the company using the links provided in the email. All attempts pulled up "Error" messages. There were no such links.
Then I accessed the company via their website, used the "Track Your Order" link, and read that my order number and information were invalid. No such order number or customer name existed in their records.
So .... They took my money. Made promises. No product. No trace of any order.
DO NOT BUY FROM JOE'S.

i placed an order on 4/16. on 4/18 i received an email that my package was shipped. i checked the ups tracking link 48 hrs later and it says ‘ The delivery date will be provided as soon as possible’. i come back a week later and still the same. i reach out to ups. they tell me it hasn’t been shipped to them yet, just the label made. contact joe’s outlet and they tell me it’s ‘lost in transit’ so which is it? lost or hasn’t even left the freaking warehouse yet? i’m told they’ll put in a request with the shipping depart. for an investigation. we’ll reach out in 5 days with an update’. about 2 days later i reach out again not satisfied with the last interaction. i’m told ‘please allow up to 15 days for the investigation to be completed. in the meantime i’ll make a note for a refund for this one time courtesy’. this is so insane. i’ve never dealt with this kind of bs from a store before. 15 days to figure out where the hell sneakers are? where’s my 5 day mark update? i even asked if i’ll even be receiving the sneakers at this point and if i should just reorder. the rep ‘advised’ i wait the full 15 days for the ‘extensive investigation’ to be completed

Better Business Bureau is urging consumers to use caution when considering doing business with Joe's New Balance Outlet.
BBB has received a pattern of consumer complaints alleging failure to deliver ordered product, incorrect product received, delayed refunds, cancelling consumer's orders and poor customer service.

As a woman size 12 isn't easy to find. And if you do find the size they are very expensive. This is my first purchase at Joe's New Balance Outlet. I bought size 12 New Balance in a pretty light pastel gray and greens. They fit perfectly and arrived so fast. I'm excited and will definitely buy from Joe's again!!