JoesNewBalanceOutlet Reviews 

This company is not a shop but a thieves. I ordered New Balance sneakers. The order was created and immediately canceled for no apparent reason. In the email that they sent, it was written that the funds would be returned in 2-5 business days. But after more than 10 working days, the money was not transferred to the card. What can I say, they just took and stole $50 from me. Customer service does not respond to text messages, they cannot be reached by phone. I suggest that all deceived customers write a complaint to the police.

I ordered sneakers through their website. I paid via paypal. they never sent me a confirmation email and my order never showed up in my account. the charge went through on my paypal. The only way to contact them on their website is via phone. I called and the phone number is defunct. This website is a total scam. do not order from Joe's anything!!

If I could them zero stars then I would, return my item within 3 days, the shoes was too small, I had to pay for the return shipping thru UPS, I contacted them and provided them with the tracking number, I called them the week after to let them know that the shoes was delivered, they were not aware of that!! I asked for refund, they told me that they will issue it in two hours, it will take up to three business days to go back to my account, nothing happened, I called the week after, no records showing that I called or refund, the lady spoke to her supervisor, they issued me an immediate credit, the same story, no credit after 3 days, I called my credit card and disputed the transaction.
People, be careful, do not buy from this outlet, they are a scam, I usually buy from major companies or at a physical store.

Atrocious customer experience. I ordered last week. They sent me a shipping confirmation email with a link that doesn't work. I created an account to find my order, but the account page doesn't work. I sent them a text message that they have not responded to. There is no support email address anywhere. I called them, and the rep told me I'd have to pay for return shipping myself even though my shoes are defective, not just that they don't fit. She gave me an email address to send pictures to, which is apparently not an email address they actually monitor or respond to. They don't respond to messages on social media. There is literally no way to actually contact this business. I am going to have to file a BBB complaint just to get them to respond to me. Do not under any circumstances shop from this horrible, horrible website.

Purchase shoes which had a shipping delay. Before they were shipped, shoes went on sale for 25 percent additional costs. Contacted customer service three times to request a credit. The second time the representative generated a work order request that she advised the first agent should have request. She advised me that she would send to supervision and that I would receive a notification by email within 24-48 hours. Three days pass and no email, so I call again. The third customer representative starts to tell me "we don't do price matching" and was completely ignorant about my previous requests for a refund or credit. Terrible customer service!

Doesn't respond to any questions or concerns, cancellation requests made within 20 minutes of ordering get ignored. Haven't received refund for returned item that they received nearly two weeks ago.

I took the chance to order from this company twice! The 1st time they sent me a pair of sneakers that had a detached eyelet for the shoelaces, and the second time they sent me an email that stated they would send me updated tracking information within24 hrs, but again...nothing! The rep I just spoke to seemed annoyed by me telling her my dissatisfaction with her company! This will be my last time ordering from them, ever!

POOR SERVICE, POOR QUALITY, PRODUCT WILL ARRIVE IN 3 TO 5 DAYS, TOOK 12 DAYS. ORDERED MENS DRIFT PRODUCT, CHEAP QUALITY, WORST I HAVE EVER SEEN, HAVE TO PAY FOR THE RETURN, $20, SWITCHED TO BUYING FROM AMAZON, FREE RETURNS. NEW BALANCE QUALITY HAS GONE DOWNHILL, SWITCHED TO A DIFFERENT COMPANY

Sneaker is marked 4E but they are only 2E at best,,,Made for a small person,,,also, it cost me $12 to send back,,,,

Bought new pair of NB Sneakers size 12 EEEE, received them and they were very snug in the toes, not like my other NB Sneakers. Well, they accept returns but YOU PAY RETURN SHIPPING ! $ 13.70 to RETURN sneakers that DO NOT FIT RIGHT ! Go to the store and pay full price, stay away from this place !

I recently purchased some shoes and I didn't like them so I wanted to send them back , went to UPS and I was told that I had to pay $28 for the return on a $100 pair of shoes , I WILL NEVER ORDER from this place again, what happened to free returns ???

I ordered $40.00 shoes. Wrong size, wrong color.. plus $15.45 I paid for the return.. shop elsewhere..

I have been ordering NB from these folks for several years. I ordered a pair for my son 2 weeks ago that their website stated were in stock; THEN, I receive an email 4 days later saying they were not available. They have yet to refund my money.

So; being a long time customer I gave them another try and ordered shoes on Sunday for him. Well, the very next day they were advertised as the "Daily Deal" for $10 less. I contacted their CS Dept. about this, and was told they would not credit me for the difference. They told me to refuse the shipment and buy the "Daily Deal" at $10 less; which is a real hassle, not to mention his size has already been sold out, and I would also again wait forever for my refund.

You are better off buying from NB direct, or even Amazon.

What can I say about Joe's that other reviewers haven't?Well, price isn't everything. The shoes I ordered were poorly made and ill-fitting. OK it happens. But they make you pay for returns. What century are they in ? Contact Customer Care, they say. Hah, they don't CARE so beware.

Ordered size 12 blue men’s sneakers. I received gray size 9 women's sneakers. I had to pay to return wrong sneakers and I was refunded the price of the sneakers minus the shipping charge I paid. End result, I paid $23 to return wrong sneakers and lost $7.53 on the original shipping charge. I paid $30 and received nothing from them. Terrible customer service. I will never do business with them again but I will tell everyone about my experience.

Customer service can't find my order with any information provided but the store charged my card... Interesting. Never looking at this website again, and not buying new balances anymore.

I created an online account and ordered a pair of men's running shoes. They weren't a good fit. I went back to my online account and there was nothing in the order history. I had to call the company, wait on hold for an extended period of time and have them research and provide me with my order number (remarkably, the actual order number wasn't in the emailed receipt). Because of the hassle, I asked that they cover the return shipping cost. The representative asked and her supervisor said that they would be happy to do so as a one-time courtesy, and a label was provided via UPS. She also told me that she was going to make sure that the glitch with my online account was corrected and that my order history would show my recent order, etc.
I ordered another pair a few weeks later. Again, not a great fit. I went to my online account to get a return started and, incredibly, the EXACT scenario unfolded. Both purchases were not anywhere to be found in my order history, which was empty. I again, had to take time out of my day, call the company, wait on hold, explain yet again what happened and get the order number (which was again not on my emailed receipt on the date of purchase). I asked that because the exact same hassle occurred, that they pick up the shipping. The representative, Stephanie, asked her supervisor and he said NO. His reason was that it was already done on a one-time basis. I tried to explain to her that what happened before had nothing to do with this new situation, as they never fulfilled their end of the deal last time as the same issues with the online account recurred. We got into a whole back-and-forth and it was stunning how they just didn't "get it." I told her that she would be saying the exact same thing to me if the roles were reversed, which she couldn't deny. Finally, on the recorded line, I asked her a yes or no question: It is okay with your company, over a $9 or $10 shipping fee, to lose ANY AND ALL future possible orders from a customer and his family, given that the issue that occurred would have been completely avoided had your own representative followed through with your IT dept and corrected the issue weeks ago? Predictably, because she valued her job, she wouldn't give me a straight answer and I told her that I expected she wouldn't , but between us, I know the answer can only be "yes." She concluded by saying that if it was up to her, she would have done what I asked and helped in any way possible.
It is amazing how incompetent people in supervisory roles at companies are...the incompetence is insane. I shall only order from companies which offer free returns now....it is not worth the hassle.

I just received my New Balance order was very quick and I LOVE my new shoes! Thank You!

On January 1st I received an email from Joe's New balance outlet stating my order would be shipped within 3 business days. On January 11th I called "customer service" in search of my order was told they couldn't find it hadn't shipped , they couldn't say when it could or would be shipped and the order could not be cancelled. I was told to call back in a few days. The only action I got from "customer service was a promise he had sent an email to his supervisors, and they would contact me within 24 hours. No product, no update, no action from "customer service". Soon to never do business with Joe's New Balance Outlet again.

David S Mazzaferro

Beware the Outlet does not offer an exchange and the buyer has to pay return shipment. I ordered a size 6 that actually was bigger than the 6.5 replacement shoe. This is my second time ordering and the shoes have not been true to size.