JoesNewBalanceOutlet Reviews 

Ordered a pair of shoes at a sale price . Seller canceled order . Shoes were then listed for a higher price

Ordered men's running shoes size 8.5, but received size 10, which were in a box labeled size 8.5. Along with my delivery receipt, in the box, was another delivery receipt for another person who had ordered the same shoes and size (someone at the Outlet forgot to remove the persons order receipt). This person had returned the shoes they had ordered, and at the bottom of their receipt, in the area for Reason for Return, the person described exactly what happened to me, for the reason for their return. I called Joe's Outlet twice, and on the second call the customer service person got authorization to send me a free return shipping label, but said it was a one time deal. I am not sure I will send the shoes back, because I am leery that I will not get my refund. I think I will reach out to family members and see if anyone wears a size 10 and wants them, because the shoes are nice and the price was really good. I will never again use this business. I should have read the reviews about them, and also read about their return policy. If you order from them, good luck.

Stay away! This website is a scam. Placed an order, which never shipped. Called customer service and UPS, which keep bouncing me to the other side. Never got the problem solved. Money lost! Do NOT trust them.

Do NOT Buy from this store. Unlike 99% of online retailers, they do not make returns easy. YOU will need to pay for return shipping. Will costs you at least $20-$25 to ship them back. With so many other shoe retailers, why try to save $5 and taking the chance that the shoes don't fit right or feel right or just isn't what you want?? You will be regret it like I did.

Poor customer service. Will not cancel orders. Slow refunds. Avoid. Prices identical to Amazon.

Fortunately I refused delivery from UPS, so I wasn't charged for return shipping.

As many others have noted...Customer service is a myth for this company. I incorrectly ordered a pair of women's shoes for my son for baseball (100% my mistake). I contacted them within 2 minutes of placing the order to attempt to cancel. I was told they would have to ship the shoes to me and then I would have to ship them back. I questioned the sense it makes to ship shoes back and forth and was told it was their policy and there was nothing they could do. After nine days of waiting, I received the shoes and find out that I have to pay return shipping out of pocket. i will never do business here again and will let everyone in my baseball circles know not to shop with them. This could have been very easily resolved by cancelling the order the way EVERY other company on the internet does.

I was looking for a specific mew balance shoe. They had it cheaper then thru Amazon. Quick checkout, fast shipping. Shipped thru UPS. Straight thru not utilizing USPS. Ordered more for Christmas. Thank you Joe.

A problem with their website caused me to make an ordering error. Within 10 minutes called their "help line" to have the order corrected or canceled. They absolutely refused to take any actions and said that I would be responsible for the return shipping costs. Seeing that the order was not actually shipped until 2 days later, what's that about?
The shoes arrived with no return label included and will have to be returned without any help from Joe's. That's pretty expensive!!!!

I bought a pair of new balance in size 10.5 4E . When they arrived I tried them
On and they were a much smaller width, I think Asian size. These new balance are rejects. Be careful

Save yourself the bother. I purchased 2 pair of New Balance shoes. It’s a brand I wear regularly and ordered my regular size. The shoes arrived with the correct label, but dramatically oversized; there was an extra inch in the toe. There was no possibility I could wear them. The cost to return the shoes, $33. You will end up paying for their low standards.

I purchased a pair of sneakers online from Joe’s New Balance Outlet. The website does not ask you to enter the size. As a result, I ordered the incorrect size sneakers. When I called to request a refund prior to shipment, I was told that I could not cancel the sale. When I received the shipment, I had to return the item and pay the shipping charges.

The store has unacceptable customer service and fulfillment. I'd encourage everyone to have seconds thoughts before pressing the "buy" button. Joe is on my blocklist now - put them on yours.

I made an order in this store for more than $ 100, the store unilaterally canceled the order without notice and explanation, and does not return the money. Caution, the store is fraudulent!

**UPDATE**
To update this already crazy story, today is July 22. A week ago I got yet another box delivered from this company. I’ve now been billed over $500.00 by this company. I’ve refused all boxes and returned to sender. UPS delivered them. I had to drive to the nearest UPS store to drop them off. Someone finally did call me that was a “floor lead”. He left a brief message saying if I was still having issues I could return the call. I tried and after another 30 minutes of my time wasted yet again I hung up. Today I received an email saying they received one of the pairs and are processing them for a refund that I should receive within 10 days.

Bottom line is JUST DO YOURSELF A FAVOR AND DON’T ORDER FROM THIS COMPANY!!

I’d give it a negative if I could! The absolute worst company I’ve ever dealt with. It’s long if you care to read. You couldn’t make this sh?t up!!

To say that I am dissatisfied with your company, website, contact system, customer service and management would be a huge understatement! Here's a list of just a few issues I've had.

A friend recommended your company so I thought I'd give it a shot. On june 18 I went to your website to browse. I noticed at the top of your webpage it said "sign up/save more!" I clicked it and it required my email and dob to get an additional 15% of my order. I don't usually do that because I hate spam. But I found some shoes I was interested in amount to over $300 so I thought well it would be worth the spam to get the 15% off. So I signed up. ABSOLUTELY NO WHERE ON YOUR SIGN UP WINDOW DID IT SAY SOME EXCLUSIONS MAY APPLY!! So I proceed to check out. However after a multitude of tries it would not apply the discount. I work 65 hours a week so night was the only time I had. I tried again the next evening with no success. So on Father's Day June 20 I called your company at 12:07 pm and explained the issue to your rep. After 35 minutes she said management said to go ahead and place the order and management would then refund the $45 back to my card. She said she needed the order number. I didn't really want to do that but I also was tired of wasting my time. So I tried to process the order from my iPhone but repeatedly got an error message. I had to leave and could no longer waste time so I told her I'd have to call back since she could not fix any of the issues I was having. I called back on june 22 at 4:15 pm and was told by your rep that the shoes I wanted were on your exclusion list. Explaining that no where did it say that there were any exclusions when I gave you my email I asked to speak to management. She said she'd have someone call me. Never heard from anyone. Fed up with the entire thing I decided I'd only purchase two pairs and be done with. I tried repeatedly on my iPhone, then I tried repeatedly on my laptop but continued to get an error message and could not complete the order. I then tried PayPal and it also got the same error message. SO I called AGAIN on June 30 to order the two pair of shoes with your rep. I gave her my credit card information and she said I'd get a confirmation email. I never got an email. I never got billed and I never received the two pair of shoes. So you guessed it...I called back July 5 at 1:08 pm to see where my order was. A new rep said that there was a message on my account that said "the order was not completed because the call was disconnected". That was not true. So this rep placed the order AGAIN but this time she gave me an order number. I added a sale pair of shoes making it 3 pairs. I immediately got an email confirmation. On june 7 I checked my card account as I often do to prevent fraud and low and behold there was a charge on July 2 for $224.67 and a charge on July 7 for $284.84. Yep you guessed it I had to call and hold yet again and waste another 20 minutes to speak to another rep that simply said "there's nothing on your account except the three pairs You ordered on July 7 and you should get those today ". I have never received an email regarding the$224.67 charge and I've never received those shoes! Your rep couldn't find anything regarding that charge or order. So he gave me a case number 017??????? and said a member of management would call me within 24-48 hours. I won't hold my breath AND I no longer believe anything your reps say. So here's a text with every detail regarding my involvement with your company. Your company has failed in every possible way. I absolutely will never buy another thing from your company once this mess is cleared up. Management should be made available IMMEDIATELY to solve these issues at this point. If I do not hear from someone by Monday I will file a fraudulent case with my card company.

Please forward this to management immediately.
Debbie

Worst Experience.
Ordered Running Spikes shoes and they sent me the wrong size.
Ordered it again and spikes were missing from it.
Spent 2.5 hours with customer care. They cannot send the spikes, asking to return the shoes and order it again.
Come on , We have other things to do then talk to agent and go return the shoes.

I've ordered from Joe's New Balance many times, the quality, price, customer service, has all been a great experience, I've spoken to customer service and always had a courteous, friendly, and helpful customer service representative, there are a lot of great shoes on the site, there are sales, and New Balance shoes are all I wear, they fit my feet well, they are extremely comfortable, they last for a long time, and I think the quality is better than a lot of other shoes you can buy, of course this is all my opinion, but I've been wearing New Balance for years, and I've never had a problem, and now I have Joe's New Balance to order from, a nice selection, the shipping is good, that's if UPS can be on time, but that's for another review, I will continue to order from Joe's New Balance.

The running shoes were very pricey- $125.00, but I thought I was paying for better quality. They looked like clown sneakers. They were extraordinarily wide. Not just at the CMC joint but the toes as well. Not what I was expecting. They DO NOT offer free return shipping. I paid $20 to return them. They list that they cannot offer free returns because their prices are so low. I found the same running shoe online for half the price today. It's not advertised they won't pay for returns. They tell you on the packing label. It's not worth your money. Don't buy from them.

I'm with all the other people that have written about this company. I wish I would have seen this first. Right now they have a duplicated order out there for me and I have paid for them through., Paypal, needless to say, we're not much help, and to top it off I'm missing the third item from the purchase and only received ONE order so far. I would love to know where you all are seeing a phone number!!?? The one I see listed is INCORRECT.....UUURRRR Shooting flames in NC!!!

Joe's online order status indicated shoes had been shipped. I did not receive. I called and customer service went directly to voicemail, telling me to text. I texted, no response. After 3 weeks, I texted again. No response. I called, they finally answered and provided a refund. There service was non existent.