JoesNewBalanceOutlet Reviews 

Abysmal customer service!! I texted them several tomes as they recommended and did not receive a response either time. I talked with a manager, Dexter, he did a very poor job of justifying their shipping arrangements. I will never purchase another item from this company!!

I got shoes from Joes new balance and they hurt my feel ... I tried to return them and they told me I had to pay for shipping back. They have a rottin return policy ... the cost to ship back was half the cost of the shoes ... I wouldn't buy shoes from them ... buy from amazon then you can return them if the shoes dont fit .... Stay away from this company they don't protect the customer... and they don't stand behind their product

Joe’s sucks…. They didn’t fulfill my order and after two calls and over an hour later I got a $10 credit that wasn’t good toward the items I wanted to order. My most recent order will be my last. You must understand going in that the discount you receive will come directly from customer service and just hope that your order isn’t screwed up. I recommend paying full price from the NB website. or Zappas, as Joe’s has gotten progressively worse over the years….

I've ordered here for years - maybe a couple of dozen shoes. I've never had an issue with an order and find the prices unbeatable.

I wish there was a no star rating, but I will give it one star. I ordered a pair of men's baseball cleats. They were too small so I wanted to send back to get a bigger size. I didn't have the shipping sheet from the box. I have left 10 text messages and have called at least 10 times and waited up to 25 minutes for someone to answer at customer service. I am willing to send back, but they won't explain how to send back. I am so disappointed in this company. I will never order from them again. I really don't think they have a customer service, just a recording. Not sure what I should do with the pair I have that won't fit anyone now. DON'T SHOP HERE. YOU WILL BE SORRY IF YOU NEED TO TALK TO THEM ABOUT A PROBLEM.

Waiting three weeks for my order, they sent a shipping link UPS, but never shipped the sneakers. Called and the automated message says to email or text, did so and waited the full five days for someone to get back to me . Nothing !
Very Shady !!! Stay away from these scam artists !

Ordered a pair of women's shoes size 7.5 D width. The shoes arrived and would not fit. When compared to the pair that she got one week earlier they were more likely a B width. Notified Joe's new balance by email. Took over 8 days for a reply. They said shoes were tagged as a D width so there was nothing that they would do about return. Cost $28 to return a $58 pair of shoes. If they would have measured the shoes they w would have seen the problem. Bought from them for over 16 years. Will buy from Amazon from now on.

Placed an order, and got immediate confirmation email with order number. After three weeks, still had not received the order. Contacted the company, and was told that an order with that number did not exist. Still have not gotten the credit back onto my credit card. I do not trust ordering from them again. And, I can't get their ads off of my computer.

So they sent me someone else's order! Fine mistakes happen. But I want the shoes I purchased for baseball season. So I sent the shoes back to them and verified they were received.
It is 3 weeks now and I have never received the shoes I purchased! They NEVER gave me a refund!
I'm deep into baseball season and I have 0 shoes. and 0 money to buy other ones. AND the ones I originally bought are not in stock anymore if I ever did get my refund.

I ordered softball cleats for my daughter on Tuesday & they were already here Thursday. Great price, perfect transaction, no problems at all. Will order from here again.

THE WORST!
Returned the shoes and they never gave me a credit!!
I will sue them as I have proof where and who received my return.
Never again ever!!

About to put on a lawsuit for misinformation and failure to produce product or compensation if you never received your product or money please let me know so I can help they are scammers and thief's

I got exactly what I ordered in just a few days for half of what I almost paid at another site. I didn't experience any of the problems reported by other reviewers. I did have some problems with their website returning an error during the buying process. However I called in and a woman took my order over the phone. I go through tennis shoes fairly quickly. Happy to find this source.

I ordered 2 pairs of sneakers at 6:45 AM, and then attempted to cancel the order 3 minutes after placing it. I was told that they couldn't cancel the order after it was starting to process.... We all know this is a lie. I got a shipping notification at 4:37 PM, which is 10 hours later, and it was only for one of the 2 pairs. The second pair hasn't even shipped yet!! Customer service here are flat out liars and not to be trusted. I am beginning to write my negative reviews on any site that I can find. I plan on returning both pairs of sneakers to them because they do not deserve my money.

Like many other bad Joe's New Balance reviews, I have now experienced the same poor service. My particular issue is a refund that I have waited for that has reached two weeks. I called the customer service line and after only waiting 5 minutes I was told my refund was still being processed. So I told the poor customer service representative that I will never order from them again. I'm now shopping at Amazon with free shipping and free returns. Now that's world class service.

Poor customer service, no free returns/exchanges,very expensive at own cost, no website assistance. The worst online experience ever, don’t buy here!!!

This is a real crummy company. I found a pair of womens NB for trails (allrounders) and ordered them in 9,5. My daughter called to say my previous ones were a 9 and they were perfect. So 2 hours after I odered and could not find it on their site, I called to ask to change or cancel it and was told its not possible. Now it should be 13$ to send them back! Impolite, price in Ebay lot lower and free shipping and still they were not willing to even change the size before shipping them out 2 dayd later!

I have purchased a number of shoes from Joe's over the years. This is the first time I have needed to return a pair of shoes. No prepaid or free returns. So, I take myself to the USPO and put the shoes on the counter to return with tracking. $13.50 to return a $45.00 pair of shoes. Beware!

I have been dealing with Joe's New Balance Outlet for around 15 years buying shoes for my family. I ordered several pairs 7 weeks ago and one of the pairs had 2 different size shoes. They did provide an address label to return, was told I should have my refund within 10 business days. I made my 6th phone call today since my refund was never given, was told they could not find my account. Finally it was found and was told it was not completed properly by anyone, the person I spoke with today, cannot say anything nice about her. I wanted to speak with a supervisor after being told it would be another 10 business days, it is not acceptable. Kept me on hold for over 10 minutes then said nobody was available to speak with me and told her I wanted to speak with someone, she said since she couldn't do anything else for me she was done and hung up. Not happy at all, there left foot does not know what there right foot is doing. They used to be a good company to deal with, don't waste your time or money unless you want to continue to be aggravated and get the runaround. They used to be okay if there was never an issue, first time I had a problem like this and the very last time I ever order from them again. Everything gets blamed on Covid-19, mistakes might happen but I shouldn't have to suffer and keep waiting for my refund when I did nothing wrong. It was a gift for them to get one star, they don't deserve that.

Actually wish I could leave no stars. Ordered Mens New Balance 515 in mens 8 1/2 4E. Received order on 1/28/21 which was completely wrong. Sent me woman's model WROAVKG size 8B.They are obviously counterfiet also. I contacted them immediately. Customer service sucked. Wanted me to pay for return shipping. Right? Wrong! So I have to wait 5-7 business days for a refund. They didn't even offer to replace the order. I immediately filed a complaint with paypal. Avoid this company!