John Clark Motor Group - Clark Commercials Edinburgh Reviews 

31
TrustScore 4 out of 5

3.9

Glasgow Road 107, EH12 8LH Edinburgh, Scotland, GB


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Rated 5 out of 5 stars

The people I dealt with at John Clark were great from start to finish making the experience of buying a new car from them an easy and pleasurable one. They are always professional and courteous and th... See more

Rated 5 out of 5 stars

Very happy with my new Mini! Joshua Drever was so helpful, friendly and made the whole process so easy. Communication was so good from start to finish. Car was even delivered to me which was brillian... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from Brian Brian Mason was absolutely fantastic throughout the entire process. He was honest, transparent, and made sure I was fully informed at every stage. His professionalism and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience recently buying my new car with salesperson Gordon Edgar, in Edinburgh. He was extremely helpful, answering any questions I had, and the entire process ran very smoothly. Pos... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Commercial vehicle sales at Clark Commercials Edinburgh, forms part of the John Clark Motor Group and is the only place to visit if you are looking for new or used Volkswagen Commercial vehicles. At our showroom we have a wide selection of new Volkswagen vans as well as Approved Used vehicles that will help get your business mobile. Our expert commercial vehicles team in Edinburgh will be on-hand to help and advise you with all aspects of ownership, including financing your purchase, meaning you have a stress-free experience from start to finish. Whether you are an independent trader looking for one van or a larger enterprise in search of a fleet, we will also help to keep you and your business on the road. To find out more about our services don't hesitate to get in touch with Clark Commercials in Edinburgh today.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Glasgow Road 107, EH12 8LH, Edinburgh, Scotland, United Kingdom

  • 01314 739 300

3.9

Great

TrustScore 4 out of 5

31 reviews

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3.9

All reviews

(31)

2,048 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to work with and very…

Easy to work with and very knowledgeable.

September 21, 2023
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Edinburgh.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Gordon Edgar was a great sales man…

Gordon Edgar was a great sales man he explained everything to me (Debbie Black) and told me about all the different extras I could purchase, he kept me upto date with when my car would be ready to pick up and the after sales has been brilliant, all the guys in the garage were very welcoming, I will definitely be back in the future (sorry Gordon lol)

October 12, 2023
Unprompted review
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning Debbie,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Edinburgh.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 1 out of 5 stars

I booked a test drive and booked the…

I booked a test drive and booked the car but unfortunately on my way to the garage I received a call that the car is no longer available because someone paid deposit while I was driving to have a test drive. So the day after I reserved the other car online just to be told that they are busy and there will be no one to help me when I come. (Edinburgh Volvo garage)

September 8, 2023
Unprompted review
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Afternoon Mariusz,

Thank you for taking the time to leave us a review. I'm sorry to hear that your recent experience with our Volvo dealership was not a more positive one. Can I please ask you to send me over your contact details and I will pass them onto our management team. My email address is: linsey.mackie@john-clark.co.uk

Many Thanks,
Linsey

Rated 5 out of 5 stars

Purchasing an Audi A3

My experience purchasing an Audi A3 was very positive. I am particularly grateful to Gordon for his kind and considerate guidance and assistance.

August 17, 2023
Unprompted review
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning Sasha,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Edinburgh.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Super helpful and did great at keeping me informed with everything going on!

September 4, 2023
Unprompted review
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning Emma,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Edinburgh.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Edinburgh.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

I was face painting at Volvo's…

I was face painting at Volvo's Hermitage's new premises this weekend at their family day. I couldn't have been looked after more and the customer care to those coming in was out of this world. The staff really go above and beyond for you. I just wanted to thank Katie for making me and customers feel so welcome.Thanks Katie
This really is a team to make sure all your needs are taken care off.
***** 5 stars on all levels.

May 14, 2023
Unprompted review
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning Sharon,

Many thanks for your review and feedback, which I will ensure is passed on to Katie and the team at Volvo Edinburgh.
We are delighted that your experience has been a positive one, and thanks for coming once again!

Kind Regards,
Stephen

Rated 5 out of 5 stars

Fantastic service

Very welcoming and knowledgeable, vehicle repaired and turned around very quickly

May 1, 2023
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning Pamela,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Timely update and active tracking

The specialists clearly explain the issues with my clear and provide an appropriate solution

March 26, 2023
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Afternoon Rodney,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Taken on time

Taken on time. Courtesy car provided. All done to satisfaction

January 5, 2023
John Clark Motor Group - Clark Commercials Edinburgh logo

Reply from John Clark Motor Group - Clark Commercials Edinburgh

Good Morning Fiona,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 1 out of 5 stars

Absolutely diabolical service

Absolutely diabolical service. Was told the car I purchased had no faults at all and rightly so as it was a £22k car. Shockingly, it had a major fuel leak which I wasn’t made aware, multimedia screen not fully functioning, all sorts of rattling noise which came within days of purchase along with electrical faults on mirrors and some thumping noise from rear wheels. The dealership refused to own ownership of it after numerous calls and emails. It’s now been 2 months and nothing has been done. I’m stuck with a car with full of faults which they refuse to fix even though I have multiple correspondence that they will get it fixed. This company is a big scam, avoid at any cost because they’re customer service and even head of customer service John Gilfillan is one rude person!! Fails to hear you out and blames west and tear for everything and his own words “these things happen when you buy a used car”. John, it’s a £22 grand Mercedes you ********! I’ve had to get my lawyers involved, it’s only matter of time that this company have a bill to pay!!! See you in court!

August 24, 2022
Unprompted review

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