John Clark Motor Group - John Clark Škoda Dundee Reviews 

206
TrustScore 4.5 out of 5

4.4

11 Broomhill Road,, Dunsinane Industrial Estate, DD2 3WT Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Buying a Karoq. Really appreciated the courtesy and welcome when we arrived. The sales exec Lewis Michie was very professional and answered all our questions and dispelled any doubts we had.After th... See more

Rated 5 out of 5 stars

Began our 'new car' journey here, in mid August. Left the showroom with a new car,mid September. Very much a (hands off) approach by the sales team, allowing us lots of time to wander about and... See more

Company replied

Rated 5 out of 5 stars

Firstly the car was exactly what we were looking for, looked at cheaper alternatives but after minimal checks not happy with history. Kerry was spot on not pushy very informative and made the effo... See more

Company replied

Rated 5 out of 5 stars

Helpful and made it a relatively relaxed process to test drive and purchase a used car. This did influence my decision to choose John Clark Skoda Dundee. Included a spare wheel set which i had asked a... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Škoda Dundee, part of John Clark Motor Group, have years of experience in delivering high quality Škoda sales and servicing, combined with unrivalled customer service. View our full range of the latest new Škoda vehicles and our friendly staff will organise a test drive for you in the car of your choice. We are also on hand to talk you through our range of straight-forward finance offers at a budget that suits you. Plus, we have a full range of Approved Used cars available, constantly being updated so you receive the best deals and prices. Not only do we specialise in the sale of new and used Škoda cars, our customers can take advantage of our inclusive range of aftersales and car servicing options, guaranteeing that your new or used Škoda remains in as good condition as the day you drove away from John Clark Škoda Dundee. Visit our showroom in Scotland and take advantage of incredible deals on new and used cars, aftersales services and repairs.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • 11 Broomhill Road,, Dunsinane Industrial Estate, DD2 3WT, Dundee, Scotland, United Kingdom

  • 01382 619200

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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4.4

All reviews

(206)

2,071 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve rogers and the rest of the staff…

Steve rogers and the rest of the staff I spoke to gave me a great deal of time

November 2, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon, Allan.

Many thanks for your review and feedback, which I will ensure is passed on to Steve and the management team at SKODA Dundee.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great care and support

Great care and support. Kept their commitments and provided a car in perfect condition, at a fare price

October 27, 2024
Unprompted review
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Sarah,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Honest and easy service

Easy, fast, friendly and straight forward

October 23, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 2 out of 5 stars

Could someone answer the phone?

Could someone answer the phone?

September 17, 2024
Unprompted review
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Hi Stephen,

Thank you for taking the time to leave us a review. We are disappointed to hear that you were struggling to get through to a member of staff when you were calling. We hope you managed to speak to someone in the end.

Kind regards,

Kate

Rated 5 out of 5 stars

Carried out the service efficiently and…

Carried out the service efficiently and to a great standard. Additional work was also done as requested.
I took car in a day late, but they still fitted it in to their busy schedule.

July 25, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 4 out of 5 stars

Everything went well

Everything went well. All information explained was good. Only 1 small issue I had to chase up.

May 24, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Great experience would highly recommend!

I recently had the pleasure of purchasing my new car from Joe, this was the second car we have purchased from the dealership and Joe. My partner and I couldn't be happier with the entire experience! His knowledge about the different car models and features was truly impressive, and he patiently answered all of my questions (considering we had a small child with us too!) ensuring that I felt confident in my decision. I highly recommend Joe to anyone in search of a seamless and enjoyable car-buying experience.

May 26, 2024
Unprompted review
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Caroline,

Many thanks for your review and feedback, which I will ensure is passed on to Joe and the management team at the dealership.

We are delighted that your experience has been a positive one.

Kind Regards,

Rachel

Rated 5 out of 5 stars

New Car

We recently bought a car through Alistair. He was amazing from start to finish and couldn’t have been more helpful! Would defintely come back to this garage in the future.

May 25, 2024
Unprompted review
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Suzanne,

Many thanks for your review and feedback, which I will ensure is passed on to Alistair the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Had an excellent experience…

Had an excellent experience for my car's first service. I appreciated the pick up and drop off service.
I was sent a video explaining how the service went.
Really good customer service.

May 13, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Kenneth,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

Hassle free 2nd time round

Hassle free 2nd time round. Had not confirmed my 1st service on their computer due to a fault at their end. Apologised and I accepted wS a computer glitch.

May 8, 2024
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Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Derek,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 3 out of 5 stars

Recall

You had my car from 10:00 until 16:45 for the recall.
This included a complimentary valet which was not done yet the completion paperwork listed it as being carried out, therefore can only give you 3 stars instead of 5 stars.

April 17, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Dear Mr Moreton,

Thank you for taking the time to provide us with your feedback. I am so sorry to hear that your complimentary valet was missed. This is not the service we strive to provide and we would love for you to pop in for a coffee at your earliest convenience and we will get your valet sorted. It will take approximately an hour so if you are happy with this if you drop myself an email at kate.lyttle@john-clark.co.uk with your preferred day we will get this all sorted for you.

Apologies again,
Kind regards,
Kate
John Clark Motor Group

Rated 5 out of 5 stars

Great service from the dealer

Great service from the dealer. Major service carried out at a fair price and car returned completely valeted. Thank you.

April 15, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning William,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 2 out of 5 stars

Not good at explaining additional packages

Added packages not explained how these work I’m now £185 out of pocket thanks for nothing

April 9, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Hi Katherine,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of ser vice we strive to provide and I would like to apologise on behalf of the team.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,
Kate

Rated 4 out of 5 stars

Return visit required

Part required to fully complete recall on back order - means a second visit will be required

April 17, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Bill,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Very professional

Very professional, helpful and friendly. Kept me updated at all times. Salesman made the whole experience very easy.

April 3, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning William,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Another Very Pleasing Experience

As always everything carried out with the utmost efficiency and courtesy

March 21, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Chris,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Recently bought a used car

Recently bought a used car. Beth was very helpful and accommodating, answered all our queries and made the process efficient.

March 4, 2024
Unprompted review
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Katharine,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Fantastic experience

Had a fantastic experience with Beth who sold me my seat ateca, she made sure everything went smoothly and all my needs were met, couldn’t of asked for a better experience, would highly recommend

February 1, 2024
Unprompted review
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Morning Morgan,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

good smooth and efficient

February 26, 2024
John Clark Motor Group - John Clark Škoda Dundee logo

Reply from John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

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