John Clark Motor Group - John Clark BYD Dundee Reviews 

12
TrustScore 4.5 out of 5

4.4

Myrekirk Rd, DD2 4SU Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Matthew was very supportive and helpful throughout the purchase of my new car. Kept myself informed at all times. Very pleased with the service I received

Company replied

Rated 5 out of 5 stars

From start to finish John Clark BYD was brilliant, the salesman ( Bobby ) couldn’t do more to help secure my new car would highly recommend him and the service I received there 10 out 10. Will defini... See more

Company replied

Rated 5 out of 5 stars

Bobby could not have been more helpful. He answered all of our questions, even the ones that were probably stupid, and made us feel so relaxed about our purchase. He worked with us on the perfect solu... See more

Company replied

Rated 5 out of 5 stars

This car purchase experience could not have been better. From emailing Bobby for a quote to collection within one week it was seamless. His communication was excellent and could not have been more hel... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Welcome to John Clark BYD Dundee, your dedicated electric vehicle specialist and the official retailer for BYD. Located on Myrekirk Road, Dundee, our state-of-the-art showroom offers the full range of new BYD electric vehicles, and expert aftersales services. As part of the award-winning John Clark Motor Group, we pride ourselves on delivering more than just a car – we build lasting relationships with our customers. With over 50 years of motor industry experience across Scotland, our commitment to transparency, trust, and exceptional service is at the heart of everything we do.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Myrekirk Rd, DD2 4SU, Dundee, Scotland, United Kingdom

  • 01382 614400

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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4.4

All reviews

(12)

2,647 reviews in the last 12 months

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Rated 5 out of 5 stars

Matthew was very supportive and helpful…

Matthew was very supportive and helpful throughout the purchase of my new car. Kept myself informed at all times. Very pleased with the service I received

April 2, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Matthew and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great customer service and exceptional…

Great customer service and exceptional product. Highly recommend.

March 12, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Bobby could not have been more helpful

Bobby could not have been more helpful. He answered all of our questions, even the ones that were probably stupid, and made us feel so relaxed about our purchase. He worked with us on the perfect solution for us and we even got our car within the same week! Will be buying from him in the future.

March 16, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Bobby and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

From start to finish John Clark BYD was…

From start to finish John Clark BYD was brilliant, the salesman ( Bobby ) couldn’t do more to help secure my new car would highly recommend him and the service I received there 10 out 10. Will definitely be back.

March 14, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Bobby and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

This car purchase experience could not have been better if I tried

This car purchase experience could not have been better. From emailing Bobby for a quote to collection within one week it was seamless. His communication was excellent and could not have been more helpful to me and my wife. We absolutely love the car and would recommend Bobby and his team to anyone looking for a hybrid car option.

March 14, 2026
Unprompted review
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Bobby and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

From contact

From contact, to driving away was around 14 days with a 48hr test drive in there too! Dose what it says in the tomb!

March 10, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Wonderful Service

I was completely new to the hybrid market and from the moment I walked into the dealership I was treated to the most wonderful service by Bobby and his team. Lots of chats, absorption of knowledge and a two hour test drive later, I am the happy owner of a new BYD Seal.

March 5, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Bobby and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Bobby was a fantastic salesman

Bobby was a fantastic salesman, who was very informative and all round a nice guy. Definitely recommend BYD Dundee

February 28, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Bobby and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Absolutely delighted with my new car

Absolutely delighted with my new car, Bobby, our salesman, was friendly and professional during the process and couldn't do enough for us. Car is amazing!! Couldn't recommend enough.

February 6, 2026
Unprompted review
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Bobby and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

All complaints had been rectified and I would like to change my rating to 5 Star

When I collected the vehicle it was not fully charged it had not been properly vallatid and was advised wrongly about the road tax my road tax was due expire end of may I only got back three months tax instead of four and asked if I should wait untill the first of February to tax the new vehicle was advised it started by date not month so I lost one month from old vehicle and one month from my new one.

January 28, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Dear Roy, Thank you for taking the time to share your experience. We’re very sorry to hear that your collection did not go as smoothly as it should have.

We completely understand how frustrating it must have been to arrive and find the vehicle not fully charged or fully valeted, especially on what should have been an exciting day. On top of that, the confusion around the road tax and the impact it’s had on you is understandably disappointing.

Please be assured that we take this feedback seriously. We will be investigating what happened, including the preparation of the vehicle and the advice given regarding the road tax, to ensure we understand where things went wrong and to prevent this from happening again.

We genuinely regret that this was your experience and appreciate you bringing it to our attention. Your feedback is important to us, and we are committed to improving both our communication and our handover process going forward. Many thanks, Sara

Rated 5 out of 5 stars

Bobby Miller was great Everything was explain very well

Everything was explain very well. Our sales representative Bobby Miller was very helpful in explaning and showing us around all the car’s which made me chose BYD Seal U. Happy with the car happy with the service 10/10.

February 14, 2026
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Bobby and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Absolutely delighted with purchase of…

Absolutely delighted with purchase of my dolphin surf comfort, excellent wee motor, great range for the price.
Top spec great value for money with 0% finance and also 5 year service included and it was so refreshing to speak with David who knew his products answered all my questions.

October 2, 2025
John Clark Motor Group - John Clark BYD Dundee logo

Reply from John Clark Motor Group - John Clark BYD Dundee

Good Afternoon, Shelley.

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at BYD Dundee.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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