John Clark Motor Group - John Clark Volvo Dundee Reviews 

55
TrustScore 3.5 out of 5

3.4

Macadam Place, DD2 3QR Dundee, Dryburgh Industrial Estate, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Exceptional service from Shirley Long in the Parts Department to get a drivers door lock part delivered to us in Shropshire within a few days of ordering it. Then today, Shirley helped out with a fur... See more

Company replied

Rated 5 out of 5 stars

I put my XC40 Volvo in to repair a badly sealed front window. The car was initially in for an inspection and then for the actual required work. Throughout both visits I was regularly kept up to date... See more

Company replied

Rated 5 out of 5 stars

The team at John Clark Volvo in Dundee continue to surpass my expectations. Everyone I’ve dealt with has looked after me superbly well. We recently popped in to discuss changing our existing XC40 for... See more

Rated 5 out of 5 stars

Recently visited John Clark Volvo for a service on my vehicle . The staff as always were very welcoming polite and knowledgeable. They kept me up to date throughout the morning on the progress of the... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

If you’re ready to discover more about the full range of new Volvo vehicles available at John Clark Volvo, or wish to learn about the selection of used models on our forecourt, getting in touch with our experienced team couldn’t be simpler. Alternatively, if you’d rather liaise with our teams before scheduling a visit, you can call on the number detailed or submit an online form. We always aim to reply to any enquiries as quickly as possible, so regardless of the time of day you contact us, we’ll be in touch to discuss your requirements without delay. Contact us today to learn more about the vehicle sales, special offers and aftersales services available through John Clark Volvo. Taking the first step towards investing in a high-quality new Volvo vehicle has never been so easy.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Macadam Place, DD2 3QR, Dundee, Dryburgh Industrial Estate, United Kingdom

  • 01382 768200

3.4

Average

TrustScore 3.5 out of 5

55 reviews

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1-star

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3.4

All reviews

(55)

2,026 reviews in the last 12 months

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Rated 5 out of 5 stars

The crevice I get + timing & customer…

The crevice I get + timing & customer service.
Great job
Thank you

October 28, 2022
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Morning, thank you for taking the time to leave us a review. I will pass this onto the team.

Kind regards,
Linsey

Rated 1 out of 5 stars

Avoid These Cowboys

Avoid This Cowboys
Their Dundee Volvo dealer should be avoided at all cost. The customer service is a none existence phenomenon there. I have bought a £54k vehicle from them from new with delivery mileage which was delivered in an atrocious manner and after talking to their Dealer Principal was only offered £150 by way of apologies which didn’t even cover their admin fee.
Not recommended at all.

February 28, 2022
Unprompted review
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good morning Asef,

Many thanks indeed for taking the time to leave us a review and feedback based on your experience of dealing with out Volvo business in Dundee.

I am disappointed to read your comments and have passed this on to our Head of Business for Review.

Kind regards,

Julie

Rated 5 out of 5 stars

Great customer service

I took delivery of my new car a couple of weeks ago, after a long wait (not the fault of the garage). During the wait period I have regular progress updates from our salesman Neil which was good and he was always available if I had any queries. When I got the car I got shown around the key features which was good as it had been some time since i had ordered the car, and he was very patient whilst my 4 year old was there causing chaos. I also later popped in to get my mud flaps and mats fitted and the car was given a hose down for me, nothing was too much trouble. Great customer service.

November 30, 2021
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Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Morning Kimberly,

Thank you for your Trustpilot Review and feedback which I have passed to our Team.

Kind regards,

Julie

Rated 5 out of 5 stars

Darren could not have been more helpful…

Darren could not have been more helpful explained everything in great detail.
He was a pleasure to deal with.

November 9, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Morning,

Many thanks for your Trustpilot Review which has been received and passed to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Good Experience Volvo Dundee

I was very happy with the service and attention that I received while selecting my XC90, the salesman was Neil Stewart who was a pleasure to deal with through the whole experience.

October 26, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Morning Ian,

Thank you very much for taking the time to leave us a review, we really appreciate it.

I'm glad to hear you had a positive experience at our Dundee dealership, I have passed on your kind comments to Neil and the team.

Many Thanks,
Linsey,

Rated 5 out of 5 stars

Excellent service overall

Excellent service overall. Dealt with Volvo Cars Dundee for ordering my new vehicle, which involved trading my existing vehicle. Communication was very good for the 3-4 months throughout, had to be patient whilst the delivery date changed, although in the end the actual delivery date was only 3 weeks beyond what I was initially told. Good online system for paperwork also. My first time dealing with these guys and highly recommended.

October 25, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Morning Christopher,

Thank you very much for taking the time to leave us a review, we really appreciate it. I'm glad to hear you had a positive experience at our Dundee dealership, I will ensure this is shared with the team

Many Thanks,
Linsey,

Rated 5 out of 5 stars

A hassle-free car from a great garage

I was looking to change my car from a Mini Countryman to a Volvo XC40. I contacted the local dealership - John Clark in Dundee, and within half an hour had agreed a price (including trade-in of my leased Mini). Test drive a few days later, then ordered my own car within 24 hours. My chosen Car arrived 2 weeks earlier than expected and without any hassle. Lots of new experiences for me - like "drive away insurance" - something I've never had made available to me. What a sensible thing. The John Clark staff were all fantastic and made the whole thing easy peasy! Highly recommend this garage.

October 25, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Morning Jan,

Thank you very much for taking the time to leave us a review, we really appreciate it!. I'm glad to hear you had a positive experience at our Dundee dealership, I will be sure to pass this onto the team.

Many Thanks,
Linsey,

Rated 5 out of 5 stars

Provided an excellent service from…

Provided an excellent service from making the initial enquiry to delivery of my vehicle.

October 24, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Afternoon,

Thank you for taking the time to leave us a 5* review which is much appreciated, I will ensure this is shared with the team.

Kind regards,
Linsey

Rated 5 out of 5 stars

Fantastic Service!

Neil and the sales team provided a fantastic service; they built the exact package I needed and explained all of the components clearly. I will certainly come here again if I’m looking for another Volvo in the future.

September 8, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Good Morning Euan,

Many thanks for your 5* Trustpilot Review which is much appreciated, and I will ensure this is shared with the team.

Kind Regards,

Julie

Rated 5 out of 5 stars

Handed back old car and got new car…

Handed back old car and got new car transactions went well. Private plates were swapped for myself. My only niggle is the car I now have doesn’t come with the alloy wheels that I requested as the don’t make them any longer.

August 13, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Hi Mr Peddie,

Thank you for your kind review; we are happy to pass along your comments to the team. If you ever need anything else, please feel free to give us a call.

Many thanks,
Amy

Rated 5 out of 5 stars

Love my Volvo xc40

Love my Volvo xc40, very professional and Kris was a great help sorting everything out would definitely recommend.

June 2, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Dear Emma, Thanks for posting a 5 star review, I will pass your comments on to Kris and the team. Kind regards, Tom

Rated 1 out of 5 stars

Awful

Different car ordered than what was wanted

June 2, 2021
John Clark Motor Group - John Clark Volvo Dundee logo

Reply from John Clark Motor Group - John Clark Volvo Dundee

Dear David,

I would like to pass your review to the Head of Business so you can discuss. Please email me at tom.hislop@john-clark.co.uk with your preferred contact details.

Kind regards,
Tom

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